London, England, United Kingdom · Hybrid
Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride…
Skills: CRM Strategy, Lifecycle Marketing, Retention Marketing, Customer LTV Optimization, A/B Testing
London, England, United Kingdom · Hybrid
Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride…
Skills: Lifecycle Marketing, CRM Strategy, Retention Marketing, Customer LTV Optimization, A/B Testing
London, England, United Kingdom · On-site
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Customer Service, Drink Preparation, Food Service, Attention To Detail, Teamwork
London, England, United Kingdom · On-site
$34k–$35k/yr
Company Description You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place wh…
Skills: Rebranding, Menu Planning, Supplier Management, Budgeting, Staff Training
London, England, United Kingdom · On-site
Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed cust…
Skills: Customer Onboarding, Digital Advertising, Paid Social, Programmatic Media Buying, Project Management
London, England, United Kingdom · On-site
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one em…
Skills: Luxury Retail Sales, Clienteling, Operational Excellence, Inventory Management, Omnichannel Tools
London, England, United Kingdom · On-site
$36k–$37k/yr
Organisation: London Borough of Waltham Forest Salary: SC6 £35,520 – £37,134 (pro rata for part-time) – pay award pending Contract Type: Permanent/Part-time (minimum 28.8 hours considered) Working hours per week: 28.8 ho…
Skills: Financial Monitoring, Auditing, Customer Support, Risk Management, Compliance
London, England, United Kingdom · Hybrid
About Us At The Curious Drinker, we’re friendly experts with a spirit for adventure. We’re here to take people on a journey through the wonderful world of quality spirits, the passionate people who craft them, and the hu…
Skills: Customer Service, Written Communication, Verbal Communication, Problem Solving, Time Management
London, England, United Kingdom · On-site
Hospitality Coordinator, London Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Ready to step into the world of high-end meeting and event planning? At Convene Ho…
Skills: Event Planning, Hospitality Management, Client Relationship Management, Problem Solving, Administrative Support
London, England, United Kingdom · On-site
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstop…
Skills: Front Office Operations, Guest Relations, F&B Management, Team Leadership, Complaints Management
London, England, United Kingdom · Hybrid
Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by so…
Skills: Account Management, Customer Success, Up-selling, Cross-selling, Data Analysis
London, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups, Conference and Events (GCE) Plann…
Skills: GCE Sales, Event Planning, Hospitality Management, Strategic Planning, Revenue Driving
London, England, United Kingdom · On-site
$24k–$35k/yr
Role: Trainee Sales Consultant Salary: £24,000 + OTE up to £35k Location: London (Liverpool Street) At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparis…
Skills: Sales, Communication, Active Listening, Resilience, Time Management
London, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Doorperson, you’re not just assisting gue…
Skills: Hospitality, Guest Services, Customer Experience, Integrity, Leadership
London, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Luggage Porter, you’re not just assisting…
Skills: Hospitality, Guest Relations, Luggage Handling, Customer Service, Teamwork
London, England, United Kingdom · Hybrid
As Support Engineer you’ll work with a team of customer obsessed support specialists to ensure customers receive technically accurate, timely and consistent responses to their queries. We expect you to be a team player, …
Skills: Technical Support, Troubleshooting, Problem Solving, Customer Relationship Management, Log Analysis
London, England, United Kingdom · Hybrid
As Support Engineer you’ll work with a team of customer obsessed support specialists to ensure customers receive technically accurate, timely and consistent responses to their queries. We expect you to be a team player, …
Skills: Technical Support, Troubleshooting, Problem Solving, Customer Relationship Management, Log Analysis
London, England, United Kingdom · On-site
Job Purpose: The role supports the Facilities Services & Post Room Manager in delivering efficient, high‑quality operational services across the head office and the Group’s regional locations. Key responsibilities includ…
Skills: Team Leadership, Facilities Management, Post Room Operations, Procurement, P2P Administration
London, England, United Kingdom · On-site
Location Hampstead, London Hours 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota Package £30,000 per annum + enhanced benefits & rewards Basis Permanent About us We are Pegasus Homes Ltd, a vibrant, dynam…
Skills: Luxury Hospitality, Resident Relations, Site Safety, CCTV Monitoring, Facility Management
London, England, United Kingdom · Hybrid
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Project Management, Field Services, Vehicle Installation, CAN bus, Power Take Off (PTO)
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Lead the end-to-end lifecycle messaging strategy to convert first-time customers into regulars and subscribers. Manage the full retention loop across email, push, SMS, and WhatsApp while overseeing a Customer Lifecycle Executive.
Requires 5+ years of B2C lifecycle or CRM experience, preferably in a consumer app or marketplace. Must have hands-on experience with behavioral CRM tools and a proven track record of running data-driven experiments.
Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.
The Role
As CRM & Lifecycle Marketing Manager, you will lead Laundryheap's lifecycle messaging programme, owning the strategy that turns first-time customers into regulars, and regulars into subscribers.
This isn't a campaign execution role. It's a leadership role with a hands-on edge, sitting at the intersection of CRM, product and data. You'll build the programme from the ground up; the strategy, the architecture, the channel mix, the testing rhythm and you'll manage a direct report to help deliver it. You'll be accountable for repeat order rates and customer LTV across every cohort stage, and for setting the standard your team executes against.
You'll directly manage a Customer Lifecycle Executive, who owns day-to-day sequence execution and optimisation across email, push, SMS and WhatsApp.
What You'll Own:
The Full Retention Loop
The Metrics That Matter
Must-Haves
What You Won't Be Doing
Work Schedule
If you're a lifecycle marketing leader who thrives on owning retention strategy end-to-end, building high-impact CRM programmes from scratch, and using data and experimentation to drive repeat customer behaviour across multiple channels, this is your opportunity to shape and scale customer loyalty within a fast-growing global team at Laundryheap.
Laundry & Dry Cleaning service available: 🌍 UK,USA,FR,IE,NL,DK,UAE,QA,KW,BH,KSA,PE & SG 🌍
Laundryheap is an on-demand, next generation laundry & dry cleaning startup operating across 13 countries globally. Our drivers pick & deliver to your door, all within 24 hours. Our services are available in the following countries: UK: London, Coventry, Birmingham & Manchester. Ireland: Dublin France: Paris Netherlands: Amsterdam & Haarlem UAE: Dubai & Sharjach, Abu Dhabi Denmark: Copenhagen Qatar: Doha USA: New York, Boston, Los Angeles, San Francisco, Chicago, Miami Kuwait: Kuwait City Bahrain: Manama Saudi Arabia: Riyadh & Jeddah Singapore: Singapore Peru: Lima Customers can book via our website or our mobile app.
Offices: Floor 3, 86-90 Paul Street, London, EC2A 4NE, GB
There are currently 2,349 open customer service & support positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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