London, England, United Kingdom · Hybrid
About Us At The Curious Drinker, we’re friendly experts with a spirit for adventure. We’re here to take people on a journey through the wonderful world of quality spirits, the passionate people who craft them, and the hu…
Skills: Customer Service, Written Communication, Verbal Communication, Problem Solving, Time Management
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The role focuses on maintaining high customer satisfaction by resolving inquiries via email, live chat, and phone. Additionally, the executive will handle social media maintenance, administrative tasks, and outbound logistics.
Candidates must have previous customer service experience and excellent communication skills. Experience with helpdesk platforms like Gorgias or Zendesk and a passion for the drinks industry are desirable.
At The Curious Drinker, we’re friendly experts with a spirit for adventure. We’re here to take people on a journey through the wonderful world of quality spirits, the passionate people who craft them, and the hundreds of ways to enjoy them.
You may have known us as Craft Gin Club — the UK’s leading gin subscription club — delivering discovery, delight and expertly curated experiences to tens of thousands of members across the UK every month.
From rare and exclusive spirits to original cocktails, inspiring stories and unforgettable experiences, we exist to satisfy curiosity and bring people together through great drinks and even better moments.
We’re ambitious, creative, fast-moving and collaborative. Above all, we believe work should be engaging, rewarding and enjoyable — just like the experiences we create for our members.
The RoleOur community of club members is at the heart of what we do, and this role offers the opportunity to play a key role in delivering a first-class customer experience.
We are looking for someone who is available to work Monday to Friday and on weekends. Specific days and times required potentially varying month to month based on business needs.
What You’ll Be DoingKey Responsibilities:
We’d love to hear from you if you:
Include essential vs desirable where helpful.
EssentialWe’re building a team of curious, passionate and ambitious people who genuinely enjoy what they do. We move quickly, support each other and celebrate wins together.
Here’s what you can expect:
At The Curious Drinker, we value diversity and welcome applicants from all backgrounds and experiences.
We believe an inclusive workplace helps everyone thrive, and we’re committed to creating an environment where people feel respected, supported and empowered to do their best work.
Gin and more to your door! Join the UK's biggest community of gin lovers.
Craft Gin Club is the world's largest subscription service for gin lovers and a TOP 10 UK startup. Our mission is to transform the way people discover and enjoy new gins by offering the most rewarding drinking experience in the comfort of our members’ own homes. Each month, we curate a box that showcases new craft gins from around the world. Our boxes always include a full-sized bottle of rare, often exclusive gin, which is paired with tonics and garnish for the Perfect G&T, Cocktail of the Month ingredients, foodie treats and our very own glossy magazine - the perfect monthly guide to all things gin.
Offices: 1 Stephen Street, London, England, GB
Gin and more to your door! Join the UK's biggest community of gin lovers.
Craft Gin Club is the world's largest subscription service for gin lovers and a TOP 10 UK startup. Our mission is to transform the way people discover and enjoy new gins by offering the most rewarding drinking experience in the comfort of our members’ own homes. Each month, we curate a box that showcases new craft gins from around the world. Our boxes always include a full-sized bottle of rare, often exclusive gin, which is paired with tonics and garnish for the Perfect G&T, Cocktail of the Month ingredients, foodie treats and our very own glossy magazine - the perfect monthly guide to all things gin.
Offices: 1 Stephen Street, London, England, GB
