Washington, District of Columbia, United States · On-site
Mid level$512M raised
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
San Francisco, California, United States · On-site
$80k–$88k/yr
Mid level$512M raised
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Skills: Event planning, Project management, Customer service, Communication, Problem solving
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Skills: Audio visual management, IT support, Event technology, Team leadership, Customer service
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and exp…
Skills: Cleaning, Hospitality, Customer service, Attention to detail, Teamwork
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and exp…
San Francisco, California, United States · On-site
Mid level$512M raised
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Skills: Hospitality, Food and beverage service, Customer service, Communication, Multitasking
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Facilities Assistant, Client Support Team | London, UK Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship. Looking for Flexible Hours and a Career That Works Around …
Skills: Hospitality, Event support, Housekeeping, Cleaning, Health and safety
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Skills: Bar operations, Event management, Staff training, Inventory management, Cocktail production
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Skills: Customer service, Espresso preparation, Tea preparation, Point of sale systems, Food safety
General Manager, Convene Rathbone, London About Convene Rathbone Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Event…
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Skills: System Architecture, JavaScript, Node.js, React, Express.js
Events Sales Director, Convene Rathbone About Convene Rathbone Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events …
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
At Convene Hospitality Group (CHG) we operate a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. We design, develop, and operate hospitality-driven destinations …
Skills: Data analysis, Financial systems, Salesforce, Microsoft Excel, Commission processing
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Full-time
bachelor degree
Health coverage, Virtual care, Emotional well-being support, Fertility and family planning benefits, Paid time off, Paid parental leave
Posted 12h ago
~40 hrs/week
Responsibilities
The Service Supervisor oversees the setup, execution, and breakdown of events while managing the service team and support staff. They ensure high standards of product quality, safety compliance, and client satisfaction throughout all programming.
Requirements
Candidates should have a minimum of 2 years of progressive experience in a conference center or related hospitality field. A Bachelor’s degree in Hospitality or a related field is preferred.
Full job description
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
We are seeking a Service Supervisor to join our Hospitality Service Team at our Convene 600 Hamilton location in Washington, D.C
As a Service Supervisor, you will play a key role in ensuring the successful execution of all programs while maintaining the highest standards of product quality and service. The Service Supervisor will report directly to the Service Manager and General Manager.
What You’ll Do:
Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
Supervise the service team and support staff including setup, utilities, maintenance, and security
Coordinate culinary service between the culinary team and service team
Monitor inventory and keep culinary informed of accurate counts
Enforce all rules and regulations and ability to carry out all safety and emergency programs
Follow health and safety regulations and ensure sanitation and cleanliness of service areas
Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
Manage opening and/or closing inspection duties
Maintain service cleanliness in front and back of the sit
Ensure positive overall client satisfaction
Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
Adhere to basic hygiene procedures and grooming standards
Lead and perform duties of service technician during shift
What We Look For:
Minimum Bachelor’s Degree in Hospitality or related field preferred
Minimum 2 years’ of progressive experience in a conference center or a related field
Previous supervisory responsibility preferred
Strong knowledge of service standards, and different service types
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Full Time Hourly Rate: $24
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
We’re Here For You:
At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:
Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.
At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.
Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.
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Related keywords
HospitalityService SupervisorEvent ManagementConference CenterCulinary ServiceInventory ControlHealth and SafetySanitationStaff TrainingClient SatisfactionFood and BeverageLiquor RegulationsOperationsTeam LeadershipFacility SecurityProgram Execution
Convene is an award-winning hospitality brand that designs and operates meeting and event venues as well as flex office
Industry
Hospitality
Company size
501-1,000 employees
Founded
2009
Headquarters
New York, NY
LinkedIn followers
70,609
Total funding
$512M
Convene is an award-winning hospitality brand that designs and operates inventive meeting and event venues as well as flexible office space. Convene locations are sophisticated and design forward, serving as the perfect backdrop for inspiring moments of connection.
Exclusively located within Class A buildings, Convene venues are purpose built and full service, providing everything clients may need for an exceptional in-person experience while still allowing ample room for customization. It can serve a wide range of functions spanning event spaces for up to 1,500 guests, a 200-person town hall, conference rooms for a 10-person board meeting, private WorkSuites for a team of 30, communal workspace for individuals, and more.
Led by a hospitality-first mindset, Convene is a premium venue provider that operates as a partner for meeting and event planners. With the flexibility to tailor various components based on program needs, Convene offers: curated F&B packages prepared on-site by an in-house, executive chef-led culinary team; advanced in-room technology operated by on-site AV technicians; extensive branding opportunities and digital signage; event production resources; and a five-star service team.
Offices: 530 Fifth Avenue, New York, NY 10036, US · 22 Bishopsgate, London, EC2M 3, GB · 1 Boston St, Boston, Massachusetts 02201, US · Chicago, IL, US · New York, NY, US
Meeting RoomsOff-Site Professional MeetingsConference SpaceMeeting ProductionTraining and developmentexecutive meetingscoworkingflexible officeshared office spaceand Event Venue
Convene is an award-winning hospitality brand that designs and operates meeting and event venues as well as flex office
Industry
Hospitality
Company size
501-1,000 employees
Founded
2009
Headquarters
New York, NY
LinkedIn followers
70,609
Total funding
$512M
Convene is an award-winning hospitality brand that designs and operates inventive meeting and event venues as well as flexible office space. Convene locations are sophisticated and design forward, serving as the perfect backdrop for inspiring moments of connection.
Exclusively located within Class A buildings, Convene venues are purpose built and full service, providing everything clients may need for an exceptional in-person experience while still allowing ample room for customization. It can serve a wide range of functions spanning event spaces for up to 1,500 guests, a 200-person town hall, conference rooms for a 10-person board meeting, private WorkSuites for a team of 30, communal workspace for individuals, and more.
Led by a hospitality-first mindset, Convene is a premium venue provider that operates as a partner for meeting and event planners. With the flexibility to tailor various components based on program needs, Convene offers: curated F&B packages prepared on-site by an in-house, executive chef-led culinary team; advanced in-room technology operated by on-site AV technicians; extensive branding opportunities and digital signage; event production resources; and a five-star service team.
Offices: 530 Fifth Avenue, New York, NY 10036, US · 22 Bishopsgate, London, EC2M 3, GB · 1 Boston St, Boston, Massachusetts 02201, US · Chicago, IL, US · New York, NY, US
Meeting RoomsOff-Site Professional MeetingsConference SpaceMeeting ProductionTraining and developmentexecutive meetingscoworkingflexible officeshared office spaceand Event Venue