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End Date Friday 03 July 2026 Salary Range £48,987 - £54,430 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Sum…
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Create clear, accessible, and people-focused digital content to solve customer problems and improve digital experiences. Collaborate with multi-disciplinary design teams to ensure consistency in voice and tone across all customer touchpoints.
Requires a minimum of 2 years of experience writing concise copy for various channels, preferably within the financial services sector. Candidates must be comfortable receiving feedback and have a strong interest in the field of Design.
We support flexible working – click here for more information on flexible working options
JOB TITLE: Content Designer - 12 Month FTC
SALARY: £48,987 - £54,430
LOCATION(S): London
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
We’re looking for a writer or Content Designer - someone who can communicate complex ideas simply and clearly and help people understand what they need to know or do in a given context.
Within the team, you’ll fix real customer problems by combining research and insights with clear people-focussed language to meet customer needs and help them do what they need to do.
You’ll shape different copy options and be comfortable discussing the rationale for your choice of words. You’ll also have an appreciation of voice and tone and know how to apply these to your writing.
Create engaging, readable, accessible content that gives our customers great digital experiences.
Develop genuine empathy for people, understanding their needs, aspirations and challenges.
Collaborate with the other designers in your team, contributing ideas and creating solutions.
Share your expertise to help shape the overall design approach.
Provide consistency in the way we talk to customers across topics and touchpoints.
Tell stories about your work to demonstrate how effective writing helps customers.
We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
A minimum 2 years experience of writing concise, clear and consistent copy for different channels.
A collaborative attitude ready to support a busy multi-disciplinary team.
Confidence in writing on-brand content in multiple tones of voice.
Familiarity working in a complex landscape – ideally financial services.
Confidence when sharing copy with internal customers and receiving feedback.
An interest in learning about Design as a subject area.
Willingness to share knowledge and be an active member of the Design community
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Helping Britain Prosper
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
Offices: 25 Gresham Street, London, UK EC2V 7HN, GB
There are currently 2,360 open customer service & support positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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