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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Remote OK
HV and LV Service Enginee Location - South of England Your Mission: Maintenance of LV and HV electrical distribution equipment. Your Responsibilities: Perform the following on switchgear, transformers, and related equipm…
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London, England, United Kingdom • On-site
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Lead and inspire the Client Care team to deliver an outstanding end-to-end client journey. Collaborate with the clinical team to streamline operations and enhance service delivery using technology.
Requires at least 2 years of experience in both the veterinary industry and a client care or reception leadership role. Must possess strong interpersonal skills, be tech-savvy, and be available to work flexible hours including weekends.
At Hello Vet, we’re not just opening a veterinary practice, we’re reimagining what veterinary care can be. We’re combining the best of innovation, compassion, and design to create a next-generation practice that delivers an unforgettable experience for pets, their people, and our team.
We're on the hunt for a trailblazing Lead Client Care Associate to help launch our stunning new practice and become the heartbeat of our client journey. If you’re a natural leader who lives to create outstanding experiences, thrives in fast-paced environments, and LOVES animals, this is your moment.
What You’ll Be Doing
Leading with heart and purpose – inspire and manage a top-tier Client Care team across our amazing site and local satellites.
Being the face and energy of Hello Vet – greeting clients, solving problems, and making each visit feel personal and effortless.
Designing and refining our client journey
Collaborating with our exceptional clinical team to deliver a seamless, elevated experience every single day.
Harnessing technology to supercharge service, streamline operations, and wow our clients.
What We’re Looking For
A seasoned pro with experience leading client care or reception teams, in a veterinary environment.
A true people-person who can uplift a team, connect with clients, and juggle tasks with ease and warmth.
Tech-savvy and solution-oriented – you see new systems as opportunities, not obstacles.
Calm under pressure, endlessly kind, and always focused on making things better.
Willing to flex your schedule to meet the needs of our growing, vibrant team – including weekends.
Why You'll Love Working With Us
Be a founding team member in a truly groundbreaking practice.
Join a team that’s as passionate about people as they are about pets.
Thrive in a role that’s varied, meaningful, and full of growth opportunities.
Be part of a culture that celebrates joy, compassion, and community.
Equity within the business.
Wellbeing support including, free snacks, Employee Assistance Programme (EPA) and mental health first aiders.
Free veterinary care for your pets and cost-price medications/labs.
We also offer private medical insurance coverage to support you looking after your health, not only your pets
Let’s Create Something Incredible – Together
This isn’t just a job. It’s your chance to shape the future of veterinary care – and have a blast doing it.
About the Role
As Client Care Lead, you will:
Lead and inspire the Client Care team, creating a culture of honesty, professionalism and accountability
Deliver a consistently outstanding client experience from first contact through to follow-up
Devise, implement and continuously improve our end-to-end client journey
Work closely with the clinical team to ensure seamless service delivery
Embrace technology to enhance communication and operational efficiency
Act as an ambassador for the HelloVet brand and values
This is a varied role combining leadership, operational oversight, and hands-on client care both in-practice and virtually.
We are looking for someone who:
Has previous experience in a client care or reception leadership role 2 years (required)
Has previous experience in veterinary industry 2 years (required)
Demonstrates exceptional communication and interpersonal skills
Leads by example with positivity, empathy and professionalism
Is highly organised with strong administrative and IT skills
Is confident managing performance, and team development
Remains calm under pressure and handles sensitive situations with discretion
Is proactive, solutions-focused and adaptable
Thrives in a fast-paced, evolving environment
Is passionate about pets and delivering outstanding service
You will be self-motivated, resilient, and ready to help shape a new model of veterinary care.
A leadership role in a progressive, tech-enabled veterinary practice
The opportunity to shape and improve client experience from the ground up
A collaborative, supportive and forward-thinking team
Ongoing training and professional development
Pay: £30,000.00-£36,000.00 per year
Treating Pets and People Better.
We're on a mission to better the lives of pets by building a place that’s better for all of us who care for them. We believe that the best care is delivered by happy, well-supported teams who are able to build personal, collaborative relationships with their clients. Hello Vet is designed around this principle - clients can message our team any time, and even support their pets during procedures. We’re backed by leading vets and investors and are at the beginning of an exciting journey - if you’d like to be a part of it please reach out and say hi.
Offices: 2 Triangle Road, London, London E8 3RP, GB · 101 Lauriston Road, London, England E9 7HJ, GB · 4 Chatsworth Road, London, E5 0LP, GB · 312 Hackney Road, London, England E2 7SJ, GB · 72c Southgate Road, London, England N1 3JF, GB
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