London, England, United Kingdom · On-site
$83k–$118k/yr
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
$90k–$120k/yr
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
Advert close date: 7th July 2026 Building Manager at The Crown Estate Purpose of Role As a Building Manager at The Crown Estate, you will drive service and operational excellence by leading on-site teams, engaging with s…
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London, England, United Kingdom · On-site
About Us CHEEEZ is a vibrant London-based studio where self-expression and joy take centre stage. Now, we’re bringing the CHEEEZ experience to events, offering Photo Booth rentals, and even franchise opportunities. Join …
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London, England, United Kingdom · Hybrid
About Us The Company Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork,…
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London, England, United Kingdom · Remote OK
HV and LV Service Enginee Location - South of England Your Mission: Maintenance of LV and HV electrical distribution equipment. Your Responsibilities: Perform the following on switchgear, transformers, and related equipm…
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London, England, United Kingdom · On-site
What you'll do The role of a Cashier is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product quer…
Skills: Customer Service, Communication Skills, Attention To Detail, Digital Banking, Transaction Processing
London, England, United Kingdom · On-site
iSAM is an innovative, financial technology firm specialising in quantitative trading, comprised of iSAM Funds and iSAM Securities. iSAM Securities regulated by the FCA, SFC, and CIMA registered, is a leading algorithmic…
Skills: Client Relationship Management, Revenue Growth, Account Management, Sales Planning, Negotiation
London, England, United Kingdom · On-site
$27k–$28k/yr
Are you looking for an opportunity with a market-leading Security company with an impressive reputation for its high-quality products and customer service? If the answer is Yes, Banham are recruiting for a Showroom Sales…
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Remote OK
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Lead the implementation and operation of the UK Consumer Duty and Product Governance framework within the first line Product Risk and Compliance team. Collaborate with Product and Servicing teams to improve customer outcomes and ensure regulatory compliance for UK entities.
Requires strong experience in regulatory analysis and risk management, specifically with UK Consumer Protection and Consumer Duty frameworks. Candidates should be proficient in product management tools like Jira and Confluence and have experience with payments and retail investment products.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Our Product Compliance & Risk (“PC&R”) team sits at the centre of Wise’s product development function, supporting our cross-functional teams in delivering exceptional financial products for our customers while ensuring they’re compliant by design.
We’re seeking a highly motivated, customer-centric and proactive individual to lead on UK Consumer Protection regulations, particularly the Consumer Duty, and Product Governance. We’re looking for candidates with direct experience implementing and operating a Consumer Duty framework.
Your Mission:
You’ll own Consumer Protection, Consumer Duty, and Product Governance within our first line Product Risk and Compliance team, covering Wise’s UK entities. You’ll be responsible for running our framework to comply with our regulatory obligations in the UK related to consumer protection, customer care and conduct. Most importantly, you’ll work directly with Product and Servicing teams to tangibly improve customer outcomes.
Key Responsibilities:
Understand and assess the full set of regulatory requirements related to UK Consumer Protection, with a primary focus on the Consumer Duty, and ensure robust Product Governance across our products.
Understand the broader regulatory framework applicable to the provision of payments, e-money and retail investment services.
Own the Customer Care framework and provide guidance to Product and Compliance teams on complying with UK Consumer Duty, Vulnerable Customer and Product Governance requirements, including developing standards, controls and approaches.
Clearly document and maintain global consumer protection controls, and develop and maintain a standard for documenting and maintaining regional consumer protection controls.
Operationalise the process to measure effectiveness and test Consumer Duty and Product Governance controls.
Own the delivery of the Annual Report and Quarterly Reporting to assess the customer outcomes we are delivering.
Oversee Product Governance for Wise’s UK entities, ensuring a streamlined and effective process.
Work with Product and Servicing teams to improve customer outcomes where harm or negative customer friction is identified.
Work closely with key stakeholders across the Wise business to develop unified measurements and KRIs to assess UK Consumer Duty outcomes, including for customers with characteristics of vulnerability.
You’ve got strong experience with regulatory analysis and risk management. You deeply understand how to target resources on impactful activities that will make a tangible difference to customers.
You understand payments and retail investment products and the customer journeys associated with them.
You’re able to operate primarily independently with limited guidance, and you’re not afraid to roll your ideas out quickly and convince others to follow along behind you.
You understand the bigger picture, are analytical, and can quickly assess, break down and prioritise problems / opportunities.
Strong communicator who’s comfortable working with stakeholders in multiple teams and building relationships.
You’re comfortable navigating ambiguity and have the ability to exercise sound judgment and decision-making abilities.
You understand the importance of providing clear rationales for teams and excel in doing so.
You anticipate roadblocks, are resilient and not easily disheartened.
Experience with product management methodologies and tools (e.g., Jira, Confluence) and risk and controls software.
Experience working with global teams.
Willingness to travel as required.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE. 16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
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