City of Cape Town, Western Cape, South Africa · Hybrid
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork…
Skills: Team Leadership, Automation, Scripting, API Integration, Project Delivery
Parzęczew, Łódź Voivodeship, Poland · Remote OK
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork…
Skills: Azure, PowerShell, Kubernetes, Docker, Terraform
Minato, Japan · Hybrid
Customer Success Manager – Japan Location: Tokyo (Hybrid) About the Role We are looking for a Customer Success Manager who ensures our customers achieve maximum value from our solutions. This role requires strong communi…
Skills: Portfolio Management, Pipeline Management, Stakeholder Management, Project Management, Customer Success
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the IT support team by automating repetitive tasks and reducing ticket volume through better tooling and self-service portals. Manage day-to-day operations, coach engineers, and deliver discrete engineering projects such as MDM rollouts.
Proven experience in reducing helpdesk ticket volume and leading technical teams in a global, remote-first environment. Proficiency in writing scripts for APIs (Entra, Graph, ZenDesk) and managing MDM tools like Intune is essential.
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
Dotdigital has a smart, capable IT team - and we want to keep it that way. This role is about making that team more powerful: automating the repetitive so that the humans on the team are freed up for the complex, interesting work. We believe in excellent human support for the hard problems (and you’ll be a part of providing that support), but we don't think humans should be spending their days on password resets.
You'll be a senior technical voice in the team - managing experienced helpdesk engineers and working alongside a small back office team, reporting into the Head of IT. Your job is to raise the floor of what the whole team can do, through better tooling, automation of repetitive tasks, and a culture of continuous improvement.
Ticket volume reduction — identify the top contributors to helpdesk load and systematically close them: self-service portals, better onboarding automation, Intune policy hardening, runbook coverage. We expect a measurable decline in per-capita ticket rate within 12 months and you’ll help decide how we get there.
Automation and scripting — own the pipeline from "this keeps coming up" to "this no longer needs a human touch." The goal isn't fewer people; it's people working on harder things. PowerShell, Python, Bash, or whatever gets it done. Familiarity with APIs (Entra, Graph, ZenDesk) is essential.
Team leadership — day-to-day coaching of our support team, being the escalation point, shift coverage, rota management. The team needs an experienced manager.
Project delivery — take on discrete engineering projects (MDM rollouts, major tooling migrations) and help see them through
You've reduced a team's ticket volume before, and you can describe exactly how.
You're comfortable writing scripts that talk to APIs — Entra/Graph, ZenDesk, Intune, or similar — not just running them.
You've led a team before, and know when to mentor vs when to just fix the thing.
You can scope a project, communicate a timeline, and deliver it without hand-holding.
You've worked in a global, remote-first environment and know how to support colleagues across time zones without burning yourself out.
Identity: Entra ID, Active Directory
MDM: Intune
Collaboration: M365, Zoom, Dropbox
Ticketing: ZenDesk
Scripting: PowerShell
Hardware stack: mostly Dell today, but moving towards Mac
Cloud: Azure
Backoffice: Cisco, Meraki
Working hours are 9–5:30 or 10–6:30 depending on daylight saving. Occasional out-of-hours work may be required.
The team is in a period of growth and change — there's real scope to influence how things are done. Ambiguity is part of the job.
Cape Town office attendance 3 days/week is required.
As an Infrastructure Engineer, I am impressed by Dotdigital's focus on innovation, positive work culture, and employee development, making it an environment where I can continuously learn, contribute meaningfully, and advance my career ~ Kayode – Infrastructure Engineer
15min Screening Call with Team Talent
1 hour call with hiring manager and Infrastructure Engineer
1 hour call with hiring manager and senior management
Commission & bonus opportunities
Annual leave that increases with service + option to buy more
Additional paid wellbeing days + annual wellbeing reward
Christmas office shutdown (extra time off)
Enhanced parental leave & family support policies
Employee recognition & reward schemes
Referral bonuses & long-service rewards
At Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews.
We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight.
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Marketing made personal.
Dotdigital is a marketing personalization platform that helps you connect with your customers on the channels they know and love. Including: email, SMS, MMS, WhatsApp, website personalization and more. Follow us for industry updates, practical marketing tips, and martech best practice. We’re marketers too, so you’ll also get an honest, behind-the-scenes close-up of working in marketing and the occasional meme and marketing skit.
Offices: No.1 London Bridge, London Bridge, London SE1 9BG, GB · 1261 Broadway, Suite 306, New York, NY 10001, US · Huckletree Ancoats, The Express Building, 9 Great Ancoats Street, Manchester, Manchester M4 5AD, GB · Level 1, 379 Kent Street, Sydney, Sydney 2000, AU · Unit 107, 25 Gipps Street, Melbourne, Melbourne VIC 3066, AU
Marketing made personal.
Dotdigital is a marketing personalization platform that helps you connect with your customers on the channels they know and love. Including: email, SMS, MMS, WhatsApp, website personalization and more. Follow us for industry updates, practical marketing tips, and martech best practice. We’re marketers too, so you’ll also get an honest, behind-the-scenes close-up of working in marketing and the occasional meme and marketing skit.
Offices: No.1 London Bridge, London Bridge, London SE1 9BG, GB · 1261 Broadway, Suite 306, New York, NY 10001, US · Huckletree Ancoats, The Express Building, 9 Great Ancoats Street, Manchester, Manchester M4 5AD, GB · Level 1, 379 Kent Street, Sydney, Sydney 2000, AU · Unit 107, 25 Gipps Street, Melbourne, Melbourne VIC 3066, AU
