Leeds, England, United Kingdom · On-site
Job Context The Customer Support Technician, Level 2 is focused on resolving complex technical issues escalated from the Level 1 team, they collaborate with internal departments to deliver timely and effective solutions,…
Skills: SaaS Platforms, Cloud-Based Technologies, Technical Troubleshooting, Customer Service, Case Management
Leeds, England, United Kingdom · On-site
$32k/yr
What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with ac…
Skills: People Management, Customer Service, KPI Delivery, Employee Relations, Operational Leadership
Leeds, England, United Kingdom · On-site
$32k/yr
What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with ac…
Skills: People Management, Customer Service, KPI Delivery, Employee Relations, Operational Leadership
Leeds, England, United Kingdom · On-site
What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with ac…
Skills: People Management, Customer Service, Operational Leadership, KPI Delivery, Employee Relations
Leeds, England, United Kingdom · Remote OK
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learn…
Skills: New Business Acquisition, Account Management, French Fluency, English Fluency, Consultative Selling
Leeds, England, United Kingdom · On-site
Beauty Expert, Leeds Bradford AirportPart Time (16 hours available) About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revo…
Skills: Makeup Application, Sales, Customer Experience, KPI Achievement, Brand Ambassadorship
Leeds, England, United Kingdom · On-site
Assistant Business Manager, Charlotte Tilbury - JLP Leeds 40 Hours per week, FT position, Perm contract About the Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in…
Skills: Retail Management, People Management, Strategic Planning, Commercial Acumen, Customer Experience
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Vintage.comLeeds, England, United Kingdom · On-site
$30k–$32k/yr
Customer Service Team Leader Department: Customer Experience Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £30,000 - £32,000 / year Description About the team: At Vintage Cash Cow, our Custom…
Skills: People Leadership, Coaching, Multichannel Customer Service, Performance Monitoring, Data Analysis
Leeds, England, United Kingdom · On-site
$10/hr–$12/hr
SHIFTS YOU ARE APPLYING FOR: 14.75hrs p/w; Mon 16:15 - 20:45; Fri 13:00 - 17:30; Sat 09:00 - 15:15 About the role As a Sales Associate at Victoria’s Secret you’ll work in an exciting, engaging, fast-paced environment, su…
Skills: Customer Service, Bra Fitting, Visual Merchandising, Stock Replenishment, Loss Prevention
Leeds, England, United Kingdom · On-site
Overview Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tool…
Skills: Team Leadership, Customer Service, Sales, Stock Management, Cash Reconciliation
Leeds, England, United Kingdom · On-site
At MANGO we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team, is the driving for…
Skills: Customer Service, Sales, Cash Handling, Inventory Management, Stockroom Operations
Leeds, England, United Kingdom · Hybrid
We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped an…
Skills: Customer Service, Health and Safety, Stakeholder Management, Facility Management, Risk Assessment
Leeds, England, United Kingdom · On-site
What's the role about? Merchandisers Join Powerforce – The Field Marketing Experts! Powerforce, an award-winning field marketing company, is on the lookout for enthusiastic and organized individuals to join our team. We …
Skills: Merchandising, Product Display, Selling, Sampling, Auditing
Leeds, England, United Kingdom · Hybrid
$38k–$40k/yr
Location: Leeds (Hybrid: 2-3 days in the office) Salary: £38,000–£40,000 We have an exciting opportunity for an experienced Senior IT Support Engineer to join us at a time of rapid growth at Cognisys. Cognisys is a leadi…
Skills: MacOS Support, 1st Line Support, 2nd Line Support, Network Troubleshooting, Endpoint Management
Leeds, England, United Kingdom · Hybrid
We’re looking for a Logistics Co-ordinator to join our Corporate team based out of Skoda Leeds. About the Business Our business started over 60 years ago and has been in the same family ever since. From our very humble b…
Skills: Logistics Coordination, Vehicle Transport Management, Communication Skills, Attention To Detail, Planning
Leeds, England, United Kingdom · Hybrid
If you’re looking to take an exciting new direction with your HSBC career, a move into SME Business Banking can open the door to many opportunities. This will allow you to grow yourself further, develop your skills and b…
Skills: Customer Relationship Management, Business Development, Financial Services, Customer Service, Communication
Leeds, England, United Kingdom · On-site
Company Description Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to …
Skills: Customer Service, Drink Preparation, Food Serving, Upselling, Attention To Detail
Vintage.comLeeds, England, United Kingdom · On-site
$34k–$38k/yr
French Cx Team Lead Department: Customer Experience Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £33,600 - £38,000 / year Description About the role: As a Team Leader – French Speaking, you …
Skills: French Fluency, Team Leadership, Customer Experience Management, Performance Coaching, KPI Monitoring
Leeds, England, United Kingdom · On-site
$34k–$38k/yr
French Cx Team Lead Department: Customer Experience Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £33,600 - £38,000 / year Description About the role: As a Team Leader – French Speaking, you …
Skills: French Fluency, Team Leadership, Customer Experience Management, Performance Coaching, KPI Monitoring
Leeds, England, United Kingdom · On-site
$34k–$38k/yr
Dutch Cx Team Lead Department: Customer Experience Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £33,600 - £38,000 / year Description About the role: As a Team Leader – Dutch Speaking, you wi…
Skills: Dutch Fluency, Team Leadership, Customer Experience Management, Performance Coaching, KPI Monitoring
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Resolve complex technical software issues escalated from Level 1 support and manage the Tier 2 case queue. Collaborate with internal departments to improve products and create knowledge base articles to support the team.
Requires a technically minded individual with proven experience in SaaS platforms and cloud-based systems. Strong communication skills and the ability to manage high-volume workloads in a fast-paced environment are essential.
Efficiently manage and prioritize a high-volume ticket workstream primarily via case work (and occasional live phone or chat to meet business needs), collaborating with customers to identify and resolve complex software-related issues, providing timely and effective solutions.
Actively review support queues for additional cases to resolve, managing case backlog consistently to prevent aged items.
Take on escalations from the Level 1 team and collaborate with internal departments to identify and implement appropriate solutions for complex and challenging customer issues.
Manage and monitor the Tier 2 case queue, ensuring cases are appropriately assigned, prioritized, and resolved in a timely manner.
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of customer enquiries and support issues.
Conduct spot checks on resource channels to identify any issues causing delays for customers in reaching support, ensuring a smooth and efficient customer support experience.
Provide guidance, support, and training to Level 1 Customer Support Technicians, helping them resolve customer enquiries and navigate complex issues.
Support customers who require additional assistance or training, identifying and addressing their specific needs with professionalism and empathy.
Work closely with support agents to identify product gaps based on case interactions, contributing to product improvement initiatives.
Actively edit, update, link, and create knowledge base articles to support consistent, accurate service delivery across the team.
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Troubleshoot and drive resolution of moderate to advanced technical problems based on precedent, proven practices, and advanced domain and systems knowledge.
Assist with internal onboarding training for new support team members and provide additional product training as needed to ensure the team is well-prepared to support customers effectively.
Technically minded individual with proven experience in SaaS platforms and a solid understanding of cloud-based technologies and systems.
Strong understanding of the architecture of the supported application, with growing mastery of moderately complex to advanced tasks within the role.
Understands the standard to moderate impact of configurations; able to troubleshoot common to complex technical problems and articulate resolutions clearly based on existing and developing knowledge.
Working towards deeper understanding of a secondary module and able to identify how it interacts with the primary area of focus.
Able to log engineering escalation tickets and, where applicable, work collaboratively to support their approval and resolution.
Proficiency with tools, systems, and procedures required for day-to-day operations; consults with more senior staff on the most complex technical issues as needed.
Requires deeper functional skills across a specialized range of technical work procedures and processes.
Excellent customer service, communication, and relationship-building skills, including at senior stakeholder level.
Strong ability to manage high-volume workloads and multiple priorities in a fast-paced, ever-changing environment.
Highly flexible and responsive, with the ability to operate effectively across multiple global time zones.
Collaborative team player with a positive, inclusive attitude and a good understanding of or insight into trades industries.
Self-starter with a strong track record of using initiative to drive continuous improvement, showing eagerness and enthusiasm to acquire new skills.
Exceptional time management and organizational skills with a meticulous commitment to attention to detail.
Advanced problem-solving, troubleshooting, and critical thinking skills, with a proactive, solutions-oriented, can-do attitude.
Able to work independently on common and repeatable issues; works collaboratively with guidance on the most complex or novel situations.
Documents, articulates issues, and steps taken to troubleshoot in a clear and thorough manner.
A relevant degree or equivalent work experience is desirable.
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com
Offices: 10 Eunos Road 8, Singapore , Singapore 408600, SG
There are currently 243 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NEXT PLC, arcavindi, Greene King Brewery, Marks and Spencer, Evelyn Partners, among others. Browse the listings above to see every active employer.
Yes — 52 of the 243 open customer service & support positions offer remote or hybrid work (4 remote, 48 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
