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Full-time
Bonus, Company car, Private health care, Pension, Eyecare vouchers, Flexible working opportunities
Posted 12d ago
~40 hrs/week
Responsibilities
The Multi-Location Manager oversees daily operations across multiple sites to ensure profitability, high-quality customer service, and effective revenue generation. They are responsible for leading, coaching, and developing teams while maintaining operational compliance and driving performance culture.
Requirements
Candidates must have proven managerial experience, previous customer service and sales experience, and a valid UK/EU driving license. Strong leadership, communication, and organizational skills are required to manage diverse teams and drive process improvements.
Full job description
This role supports the Area Manager and is responsible for the day‑to‑day operations of multiple flagship locations, ensuring they achieve strong profitability through exceptional customer service, effective revenue generation, and disciplined cost control. The position plays a key role in driving overall performance by fostering a high‑quality customer experience and maintaining strong employee retention across all sites.
In addition, this role includes direct line management responsibilities. The Multi‑Location Manager will lead, coach, and develop a team of direct reports, ensuring consistent performance, engagement, and operational excellence across all assigned locations.
What You’ll Do:
Customer Service
Provide world class customer service, creating a friendly, welcoming customer experience.
Addresses process failings to make future improvements.
Fleet & Resource Planning
Responsible for working with fleet to manage volumes and is accountable for labour resources in-line with demand.
Recruits and trains team members and works closely with other departments within the organisation to develop the location’s people through training and coaching.
Team Management
Daily management of the teams through one-to-ones, feedback and support.
Motivates and inspires the team with the right integrity and authenticity.
Publicly celebrates exceptional performance to create and nurture a performance culture. Manages under performance of KPI’s daily and through monthly, yearly reviews.
Selling
Display and drive individual and team selling skills that meet the needs of our customers, whilst identifying and maximising opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
Understand local market and actively deliver on sales opportunities and existing relationships with suppliers and customers
Financial Acumen
Understands and contributes to the location P&L, in line with team management, to maximise profitability.
Control of all cost lines at branch level
Control & Audit
Adhering to company SOPs for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
Ensures the location is compliant with health & safety, financial audit and compliance training.
Commercial Awareness
Awareness of competitor activity in order to retain and grow the business and successfully manage relationships.
Additionally, identifies and obtains local business to increase profitability of location.
Continuous Improvement
Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
What We’re Looking For:
Proven previous managerial experience
Previous customer service and sales experience
A valid UK /EU driving license
Operational experience in a similar environment
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
Ability to drive process and organisational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organisation, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You’ll Strive For:
Department focus areas include;
Customer Satisfaction & NPS scores meet or exceed location targets
Defleet Efficiency
Employee retention
Identification of new business
Achieve location business plan revenue targets
Achieve location VAS (Value Added Services) sales targets
Install a high performing “Serve & Sell” location culture focused on both service & sales
Maintain P&L ownership with cost control initiatives
Culture of continuous improvement
Evaluating conventional approaches & challenging established practices
What You’ll Get:
Bonus
Company Car
Private health care – BUPA (single)
Notice period – 1 month
Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
Pension: Matched up to 8%
Eyecare vouchers
Flexible Working Opportunities
Work from anywhere Opportunities
Gift Vouchers for expectant parents
Death in Service Payment
Referral scheme
Long Service Award
Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
40% off any standard Hertz Rental in a Corporate country
Employee Assistance Programme for employees and family
Training & Development Opportunity – Apprenticeship Scheme
Hertz Global Holdings, Inc. is one of the world’s leading car rental and mobility solutions providers. Its subsidiaries, including The Hertz Corporation, and licensees operate the Hertz, Dollar, Thrifty, and Firefly vehicle rental brands, with more than 11,000 rental locations in 160 countries around the globe. The Company also operates the Hertz Car Sales brand, which offers a range of quality, competitively priced used cars for sale online and at locations across the United States, and the Hertz 24/7 car-sharing business in Europe. The Company’s operating affiliate, Oro Mobility, provides integrated driver-led and autonomous fleet management solutions across a range of mobility segments.
Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations.
How many Customer Service & Support jobs are open in Leeds, United Kingdom right now?
There are currently 488 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Leeds, United Kingdom?
Companies currently hiring include NEXT PLC, Greene King Brewery, Marks and Spencer, Valor Hospitality Careers - UK, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Leeds, United Kingdom?
Yes — 113 of the 488 open customer service & support positions offer remote or hybrid work (10 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Leeds, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.