Customer Service & Support Jobs in Leeds, United Kingdom (Now Hiring) — 244 open — Page 13

Our office was established in Leeds and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

We are looking for a highly skilled Care Manager with a strong care background to join our team in Leeds.  As our Care Manager, you will be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care.

In this varied and challenging role, you will be involved in:

• Converting new client enquiries
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly.

To be successful, you will:

• Have extensive care experience with excellent customer service and man management skills.
• Be commercially aware
• Have strong influencing skills
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships.
• Have strong organisation and planning skills
• Be able to work well and accurately under pressure.
• Be flexible to meet the demands of the business including participating in an on-call rota

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

• Knowledge of CQC regulations and Fundamental Standards
• Experience in care planning, risk assessments, and reviews
• Experience with electronic care planning systems (e.g. Access PeoplePlanner or similar)
• Strong knowledge of medication management and MAR charts
• Experience in conducting supervisions, spot checks, and appraisals
• Full UK driving licence and access to a vehicle (desirable for domiciliary care)
• Good IT skills (Microsoft Office, care software, scheduling systems)
• Excellent written and verbal communication skills
• Experience liaising with families, local authorities, and healthcare professionals
• Experience in training or mentoring care professionals

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.