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Full-time
Anchor Academy training courses, Auto enrolment pension, Stream pay as you earn, Cycle to work scheme, Full uniform provided, Employee assistance programme
Posted 1d ago
~39 hrs/week
Responsibilities
The Cleaning Supervisor will lead a hands-on team to maintain exceptional cleaning and presentation standards throughout the shopping centre. This role involves regular walk-rounds, supporting team members, and acting as a professional ambassador for the centre to visitors and retailers.
Requirements
Candidates must have proven experience in a cleaning or facilities environment with previous supervisory or team leader experience. A strong understanding of Health & Safety regulations, COSHH, and the ability to lead a team in a fast-paced, customer-facing environment is essential.
Full job description
Job Role: Cleaning Supervisor
Working Hours: 38.5 hours per week, varied shift pattern - this is a fully flex role requiring availability across a
variety of days and shift times
Pay: £15.25 per hour
Location:St Johns
Shopping Centre, St George's Place, Liverpool, L1 1LY
An exciting opportunity has arisen at Anchor Group Services
for a Cleaning Supervisor to join our established team at St Johns Shopping
Centre in Liverpool.
This is a hands-on, customer-facing role where you will lead
by example, working alongside the cleaning team to maintain exceptional
standards throughout the centre. Whilst supervision forms part of the role,
this is not a desk-based position. We are looking for someone who is visible,
approachable and takes pride in creating a clean, safe and welcoming
environment for shoppers, retailers and visitors.
At St Johns, our cleaning team plays an important role in
creating a positive experience for everyone who visits the centre. We're
looking for someone who enjoys working with people, takes pride in their
surroundings and leads by example.
The successful candidate will be proactive, observant and
adaptable, with the confidence to lead a team from the front.
This is a fully flexible role requiring availability across a
variety of days and shift patterns (including weekends), as per the site rota.
Shifts may begin as early as 6am, so reliable transport for early starts is
essential.
Duties include:
Leading from the front as a hands-on supervisor, working
alongside the cleaning team every day.
Maintaining exceptional cleaning and presentation standards
throughout the shopping centre.
Acting as an ambassador for St Johns Shopping Centre,
providing a welcoming, helpful and professional presence for customers and
retailers.
Conducting regular walk-rounds of the centre, identifying and
addressing issues before they impact the customer experience.
Supporting and motivating team members to deliver consistently
high standards.
Building positive relationships with retailers, visitors and
colleagues across the centre.
Ensuring all cleaning activities are carried out safely and in
accordance with Health & Safety and COSHH requirements.
Supporting the wider operation of the centre by responding
flexibly to changing priorities and daily challenges.
What We're Looking For:
Someone who
takes pride in their surroundings and enjoys being part of a busy,
customer-focused environment.
Someone who
notices the small details others miss and understands the important role that
cleanliness, presentation and customer service play in shaping visitors'
experiences.
A visible
leader who supports their team, leads by example and embodies the welcoming,
professional culture that makes St Johns Shopping Centre a great place to work
and visit.
Requirements
Proven experience in a cleaning or facilities environment,
with previous supervisory or team leader experience
Strong understanding of cleaning standards, methods, and best
practices, ideally within a retail or busy environment
Knowledge of Health & Safety regulations and COSHH
Demonstrated ability to lead, motivate and develop a team to
achieve high performance standards
Excellent communication skills, with the confidence to engage
with colleagues, management, and members of the public
Ability to handle customer queries, complaints, and conflict
professionally and calmly
Reliable, punctual and organised, with a proactive approach to
maintaining high standards
Flexible approach to work, including availability for early
starts, late finishes, and weekend shifts
Ability to work in a fast-paced, customer-facing environment
while maintaining attention to detail
Benefits
Access to a range of nationally recognised courses to help
further your career, via the Anchor Academy
Auto Enrolment Pension (if earnings reach the minimum
requirement for auto-enrolment)
Stream- access
to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to
counselling
Hospital Saturday Fund
Reward and Recognition awards
Free on-site parking
What’s Next?
Every day at St Johns Shopping Centre is different. If you're
looking for a role where you can make a visible impact, lead by example and be
part of a team that takes pride in creating a welcoming environment, we'd love
to hear from you.
Apply now and take the next step in your career
with Anchor Group Services.
Other companies may call this role:Cleaning Supervisor, Cleaning
Manager, Soft Services Supervisor, Waste Management Supervisor, Supervising
Cleaner, Cleaning Team Supervisor, Cleaning Team Leader, Facilities Cleaning
Supervisor, Cleaning Operations Supervisor, Hygiene & Cleaning Supervisor,
Cleaning Services Team Leader, Mall Cleaning Supervisor, Retail Cleaning
Supervisor, Centre Cleaning Supervisor
Outsourced solutions for your business. Specialising in security, cleaning, property maintenance & car park management.
Industry
Facilities Services
Company size
501-1,000 employees
Founded
1990
Headquarters
Chester
LinkedIn followers
2,976
Anchor Group Services provide a diverse portfolio of services from cleaning to reliable security services to non-core activities. Our quality of service is what keeps our customers happy. Our dedicated team at Anchor listen and work very closely with our customers, we specialise in tailoring our services to meet customer’s needs. We take the stress away, freeing up valuable time.
We supply services for Cleaning, Static and Mobile security, CCTV monitoring, Key Holding, Locking and unlocking of buildings, Accompanied visits, Emergency boarding up, Locksmith, Car park management, Waste recovery and environmental solutions, Washroom services, Fire teams and Concierge services.
Whether you're looking for a one-off service, a consultancy contract or a total support solution, you can rely on Anchor Group Services to deliver. With over twenty years of experience we have a depth of knowledge and understanding within the support services sector. Shouldn’t you have Anchor on your side?
Offices: Chester, GB
Car Park ManagementRetail & Commercial CleaningSecurity Guarding & PatrolsProperty Servicesand cleaning servicesParkingSecurityProperty Management
Outsourced solutions for your business. Specialising in security, cleaning, property maintenance & car park management.
Industry
Facilities Services
Company size
501-1,000 employees
Founded
1990
Headquarters
Chester
LinkedIn followers
2,976
Anchor Group Services provide a diverse portfolio of services from cleaning to reliable security services to non-core activities. Our quality of service is what keeps our customers happy. Our dedicated team at Anchor listen and work very closely with our customers, we specialise in tailoring our services to meet customer’s needs. We take the stress away, freeing up valuable time.
We supply services for Cleaning, Static and Mobile security, CCTV monitoring, Key Holding, Locking and unlocking of buildings, Accompanied visits, Emergency boarding up, Locksmith, Car park management, Waste recovery and environmental solutions, Washroom services, Fire teams and Concierge services.
Whether you're looking for a one-off service, a consultancy contract or a total support solution, you can rely on Anchor Group Services to deliver. With over twenty years of experience we have a depth of knowledge and understanding within the support services sector. Shouldn’t you have Anchor on your side?
Offices: Chester, GB
Car Park ManagementRetail & Commercial CleaningSecurity Guarding & PatrolsProperty Servicesand cleaning servicesParkingSecurityProperty Management