Dunstable, England, United Kingdom · Hybrid
Job Role: Head of Customer Success Working Hours: 40 hours per week, Monday to Friday - flexible to meet the needs of the business Salary: £60,000 per annum + car allowance/company car Location: Hybrid/Field-Based - with…
Skills: Strategic Relationship Management, Customer Success Strategy, Account Growth, Customer Retention, Stakeholder Management
Cherwell District, England, United Kingdom · On-site
Job Role: Security Officer Working Hours: 4 on 4 off shift pattern, days (7:00-19:00) - average 42 hours per week Pay: £13.86 per hour Location: Ceva Logistics Upper Heyford - Camp Road, Heyford Park, Upper Heyford, Bice…
Skills: Security Guarding, Access Control, Patrolling, Conflict Management, Customer Service
Derby, England, United Kingdom · On-site
Job Role: Cleaning Operative Working Hours: Monday to Friday, 17:00-19:15 - 11.25 hours per week Pay: £12.60 per hour Location: PIB Derby - Exeter House, Derby, DE21 6BF Reporting to: Operations Manager Overview An excit…
Skills: Cleaning, COSHH, Attention To Detail, Communication Skills, Time Management
Peterborough, England, United Kingdom · On-site
Job Role: Cleaning Operative Working Hours: Monday to Friday, 17:00-19:00 - 10 hours per week Pay: £13.45 per hour Location: Northminster House, Northminster Road, Peterborough, PE1 1YN Reporting to: Operations Manager O…
Skills: Cleaning, COSHH, Health & Safety, Waste Management, Customer Service
Birmingham, England, United Kingdom · On-site
Job Role: Cleaning Supervisor Working Hours: Monday to Friday, 18:00-21:00 - 15 hours per week Pay: £13.49 per hour Location: Victoria Square House, Birmingham, B2 4AJ Reporting to: Operations Manager Overview An excitin…
Skills: Team Supervision, Cleaning Standards, People Management, COSHH Regulations, Health & Safety Compliance
Stoke-on-Trent, England, United Kingdom · On-site
Job Role: Relief Dual Service Operative (Security & Cleaning) Working Hours: Zero hours Pay: £13.21 per hour Location: Longton Exchange Shopping Centre Reporting to: Operations Manager Overview An exciting opportunity ha…
Skills: Security Services, Cleaning, Customer Service, Conflict Handling, Written Communication
Liverpool, England, United Kingdom · On-site
Job Role: Security Officer Working Hours: Average 54 hours per week Shift Pattern: Week 1: Monday, Thursday, Friday, Saturday, and Sunday (Nights – 19:00-7:00) Week 2: Tuesday & Wednesday (Nights – 19:00-7:00) and Saturd…
Skills: Security Patrolling, Incident Response, Customer Service, Conflict Management, Surveillance
City of Edinburgh, Scotland, United Kingdom · On-site
Job Role: Relief Security Officer Working Hours: Zero hours Pay: £13.45 per hour Location: Waverley Market, 3/48 Waverley Bridge, Edinburgh, EH1 1BQ Reporting to: Operations Manager / Contracts Manager Overview An exciti…
Skills: Patrolling, CCTV Monitoring, Incident Response, Conflict Management, Customer Service
Liverpool, England, United Kingdom · On-site
Job Role: Cleaning Supervisor Working Hours: Monday to Friday, 3:00pm – 7:30pm (22.5 hours per week) Pay: £14.45 per hour Location: Princes Parade, Liverpool Docks, Liverpool Reporting to: Associate Key Accounts Director…
Skills: Team Supervision, Cleaning Standards, People Management, COSHH Regulations, Health & Safety Compliance
Shotton, Wales, United Kingdom · On-site
Job Role: Gatehouse Security Officer Working Hours: 4 on 4 off shift pattern, with rotation between days (05:30–17:30) & nights (17:30–05:30) - average 42 hours per week Pay: £13.42 per hour Location: Shotton Paper Mill,…
Skills: Access Control, CCTV Operation, Conflict Management, Customer Service, Incident Reporting
Chatham, England, United Kingdom · On-site
Job Role: Multi-Site Security Officer Working Hours: Zero hours - must be able to work both days and nights Pay: As per site rate Location: Covering various sites within Chatham Reporting to: Operations Manager Overview …
Skills: Security Patrolling, CCTV Monitoring, Incident Response, Conflict Management, Customer Service
Shotton, Wales, United Kingdom · On-site
Job Role: Support Security Officer Working Hours: 4 on 4 off shift pattern – average 42 hours per week Pay: £12.71 per hour Location: Shotton Paper Mill, Weighbridge Road, Deeside, CH5 2LW Reporting to: Operations Manage…
Skills: Site Security, Patrolling, Vehicle Searching, Incident Response, Customer Service
Liverpool, England, United Kingdom · On-site
Job Role: Cleaning Services Manager Working Hours: 45 hours per week (working 5 days out of 7) – shift times will vary in line with business needs and will include early starts and late finishes Salary: £35,000 per annum…
Skills: Cleaning Management, Facilities Management, Team Leadership, COSHH Compliance, Health & Safety
Liverpool, England, United Kingdom · On-site
Job Role: Cleaning Operative Working Hours: 16 hours per week - You must be fully flexible as this role requires you to work various shifts/hours (including mornings, afternoons, weekends, and public holidays). Additiona…
Skills: Cleaning, Waste Management, Attention To Detail, Communication Skills, Time Management
Salford, England, United Kingdom · On-site
Job Role: Relief Security Officer/CCTV Operator Working Hours: Zero hours Pay: As per site rate Location: Covering various sites across Greater Manchester Reporting to: Account Manager / Contract Manager Overview An exci…
Skills: CCTV Monitoring, Security Guarding, Incident Response, Customer Service, Conflict Management
Chester, England, United Kingdom · On-site
$35k–$40k/yr
Job Role: Technical Services Engineer Working Hours: Monday to Friday, 40 hours per week – flexible to meet business needs Pay: £35,000 - £40,000 per annum, depending on experience Location: Ideally based in the North We…
Skills: Intruder Alarm Installation, Access Control Systems, CCTV Installation, ANPR Systems, Fault Finding
Sheffield, England, United Kingdom · On-site
Job Role: Relief Cleaning Operative Working Hours: Zero hours Pay: As per site rate Location: Covering various sites in Sheffield Reporting to: Operations Manager Overview An exciting opportunity has arisen at Anchor Gro…
Skills: Cleaning, COSHH, Health & Safety, Waste Management, Customer Service
Liverpool, England, United Kingdom · On-site
Job Role: Cleaning Operative - 2 positions available Working Hours: 16 hours per week - fully flexible, various shifts/hours (including mornings, afternoons, weekends, and public holidays) Pay: £13.00 per hour Location: …
Skills: Cleaning, Waste Management, Attention To Detail, Communication Skills, Customer Service
City of Westminster, England, United Kingdom · On-site
$14/hr–$15/hr
Job Title: Relief Security Officer (Street Team) Location: Central London Working Hours: Zero Hours – Holiday & Sickness Cover Pay Rate: £14.80 - £15.28 per hour Reporting to: Contract Supervisor / Regional Operations Ma…
Skills: Sia Licence, Conflict Management, Public Engagement, Intelligence Gathering, Emergency Response
Liverpool, England, United Kingdom · On-site
Job Role: Cleaning Services Manager Working Hours: 45 hours per week (working 5 days out of 7) – shift times will vary in line with business needs and will include early starts and late finishes Salary: £35,000 per annum…
Skills: Cleaning Management, Facilities Management, Team Leadership, COSHH Compliance, Health & Safety
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Lead the strategic development of customer relationships and the overall customer success strategy to ensure service excellence. Build trusted partnerships with senior client stakeholders and collaborate with operational teams to drive retention and sustainable business growth.
Requires significant senior leadership experience in Facilities Management or outsourced services with a proven track record in managing major accounts. Must possess strong commercial awareness, people management skills, and a full UK driving licence for national travel.
Job Role: Head of Customer Success
Working
Hours: 40 hours per week, Monday to Friday - flexible to
meet the needs of the business
Salary: £60,000
per annum + car allowance/company car
Location: Hybrid/Field-Based -
with regular travel to customer sites across the UK and attendance at meetings
at our Chester Head Office.
Reporting
To: Group Operations Director
Closing Date: Thursday
6th August 2026
Overview
Customer relationships are at the
heart of everything we do.
Anchor Group Services is creating a
new senior leadership role that will shape how we build lasting partnerships
with our customers, strengthen service excellence and drive long-term business
growth.
As our first Head of Customer Success,
you will work alongside senior leaders, operational teams and some of our most
valued clients to ensure we don't simply meet expectations - we consistently
exceed them.
This is a unique opportunity to
establish and lead our customer success strategy, helping to develop trusted
partnerships, enhance the customer experience and identify opportunities that
deliver lasting value for both our clients and our business.
If you are an experienced relationship
leader who enjoys influencing at a strategic level, solving problems
collaboratively and making a genuine impact, we would love to hear from you.
About the Role
As Head of Customer Success, you will
lead the strategic development of customer relationships across Anchor Group
Services, ensuring our key accounts receive an exceptional, consistent and
proactive customer experience.
Working closely with the Group
Operations Director, operational leaders and business support functions, you
will use customer insight, operational performance and commercial awareness to
strengthen partnerships, improve customer retention and identify opportunities
for sustainable growth. The role is predominantly
field-based, requiring regular travel to customer sites across the UK, together
with attendance at meetings and collaborative working sessions at our Chester
Head Office.
This is not a traditional account
management role. It's an opportunity to shape the future of customer success
within a growing national business, influencing how we engage with customers
and continuously improve the services we provide.
Responsibilities include:
What's Next?
If you're looking for an opportunity to shape a
newly created leadership role and influence the future of customer success
within a growing national business, we'd love to hear from you. APPLY NOW and a member of our Recruitment Team will be in touch.
Other companies may call this role: Head
of Customer Success, Client Services Director, Strategic Account Director, Head
of Client Relationships, Customer Experience Director, Head of Key Accounts,
Client Success Director, Account Director or Customer Partnership Director.
As this is a hybrid/field-based role,
you may also be based in or around: Manchester, Liverpool, Warrington,
Stockport, Bolton, Wigan, Preston, Blackburn, Burnley, Blackpool, Lancaster,
Chester, Wrexham, Stoke-on-Trent, Crewe, Nantwich, Stafford, Telford,
Shrewsbury, Birmingham, Wolverhampton, Walsall, Coventry, Leicester, Derby,
Nottingham, Sheffield, Leeds, Bradford, Huddersfield, York, Doncaster, London,
Reading, Milton Keynes, Oxford, Cambridge
Outsourced solutions for your business. Specialising in security, cleaning, property maintenance & car park management.
Anchor Group Services provide a diverse portfolio of services from cleaning to reliable security services to non-core activities. Our quality of service is what keeps our customers happy. Our dedicated team at Anchor listen and work very closely with our customers, we specialise in tailoring our services to meet customer’s needs. We take the stress away, freeing up valuable time. We supply services for Cleaning, Static and Mobile security, CCTV monitoring, Key Holding, Locking and unlocking of buildings, Accompanied visits, Emergency boarding up, Locksmith, Car park management, Waste recovery and environmental solutions, Washroom services, Fire teams and Concierge services. Whether you're looking for a one-off service, a consultancy contract or a total support solution, you can rely on Anchor Group Services to deliver. With over twenty years of experience we have a depth of knowledge and understanding within the support services sector. Shouldn’t you have Anchor on your side?
Offices: Chester, GB
Outsourced solutions for your business. Specialising in security, cleaning, property maintenance & car park management.
Anchor Group Services provide a diverse portfolio of services from cleaning to reliable security services to non-core activities. Our quality of service is what keeps our customers happy. Our dedicated team at Anchor listen and work very closely with our customers, we specialise in tailoring our services to meet customer’s needs. We take the stress away, freeing up valuable time. We supply services for Cleaning, Static and Mobile security, CCTV monitoring, Key Holding, Locking and unlocking of buildings, Accompanied visits, Emergency boarding up, Locksmith, Car park management, Waste recovery and environmental solutions, Washroom services, Fire teams and Concierge services. Whether you're looking for a one-off service, a consultancy contract or a total support solution, you can rely on Anchor Group Services to deliver. With over twenty years of experience we have a depth of knowledge and understanding within the support services sector. Shouldn’t you have Anchor on your side?
Offices: Chester, GB
