Leeds, England, United Kingdom · Hybrid
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in…
Skills: Analytical skills, Problem-solving, Communication skills, Technical support, Incident management
Leeds, England, United Kingdom · On-site
Company Description Sports Direct is the UK's No.1 sports retailer, with an unbeatable range of sportswear, footwear, and equipment at prices that keep customers coming back. With 600+ stores and still growing, we're par…
Skills: Customer service, Communication, Sales, Retail operations, Stock replenishment
Leeds, England, United Kingdom · On-site
Why Join Us Let’s keep Sainsbury’s Clean Do you enjoy working in a customer focused environment to ensure cleanliness? Do you love working as part of a team to produce sparkling results for customers? At Arcu…
Skills: Cleaning, Mopping, Vacuuming, Wiping, Sweeping
Leeds, England, United Kingdom · On-site
HOURGLASS COSMETICS – Retail Artist (Part Time - 2 days/week) Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance…
Skills: Makeup artistry, Sales, Client relations, Communication, Collaboration
Leeds, England, United Kingdom · On-site
Overview: Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and en…
Skills: Warehouse management, Team leadership, Picking and packing, Inventory management, Health and safety compliance
Leeds, England, United Kingdom · Hybrid
Salary: Competitive Salary + Quarterly Bonus + Excellent Benefits Internal Account Coordinator - Yorkshire (Hybrid working) So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK an…
Skills: Communication skills, Telesales, Customer service, Relationship building, Sales growth
Leeds, England, United Kingdom · On-site
Are you based in the Leeds area? Do you have experience in the Construction Materials Industry or a Builder’s Merchant? FLT experience is necessary for this role. Minster, a leading building materials distributor in Nort…
Skills: Forklift operation, Customer service, Stock management, Communication, Teamwork
Leeds, England, United Kingdom · On-site
$30k–$31k/yr
Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion …
Skills: Telesales, Sales pipeline management, Lead generation, E-commerce, SME marketplace knowledge
Leeds, England, United Kingdom · Hybrid
At NewDay, we're on a mission to help people move forward with credit. As we continue to modernise how we serve our customers, we're investing heavily in the platforms, automation and AI capabilities that power exception…
Skills: Microsoft Dynamics 365, Power Platform, Copilot Studio, Dataverse, Omnichannel for Customer Service
Leeds, England, United Kingdom · On-site
We're currently recruiting in our Leeds/ Bradford Airport Premier Inn. Working 12 hours per week, paying up to £13.06 per hour. Housekeeper – Leeds/ Bradford Airport Premier Inn Come and be a Housekeeper at P…
Skills: Housekeeping, Cleaning, Attention to detail, Time management
Leeds, England, United Kingdom · On-site
Job TitleAsda Express Store Manager - West Yorkshire LocationAdel Employment Type Contract TypePermanent Hours per Week45 Salary Competitive salary CategoryStore Operations Closing Date17 August 2026 Opportunities availa…
Skills: Leadership, Team Management, Sales Driving, Coaching, Mentoring
Leeds, England, United Kingdom · Hybrid
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a …
Skills: B2B sales, Strategic account management, Commercial relationship building, Analytical skills, Data analysis
Leeds, England, United Kingdom · Hybrid
Underwriter Renewal Connect Team | Leeds | Hybrid Working Looking to develop your underwriting career with a business that genuinely invests in its people? At Markel, we're looking for an Underwriter to join our highly s…
Skills: Commercial insurance underwriting, Risk assessment, Portfolio management, Broker relationship management, Technical underwriting
Leeds, England, United Kingdom · Hybrid
Location: Leeds, HybridStarting Salary: £35,000About us At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being b…
Skills: Project management, Customer onboarding, Systems change management, Agile delivery frameworks, Data migration
Leeds, England, United Kingdom · On-site
Fostering Coordinator (22.5 Hours) Application Deadline: 13 August 2026 Department: Rehoming Employment Type: Permanent - Part Time Location: Leeds Compensation: £15,900 per year, plus benefits (£26,500 FTE) Description …
Skills: Dog handling, Volunteer coordination, Customer service, Communication, Organizational skills
Leeds, England, United Kingdom · On-site
Fostering Coordinator (22.5 Hours) (FTC) Application Deadline: 13 August 2026 Department: Rehoming Employment Type: Fixed Term - Part Time Location: Leeds Compensation: £15,900 per year, plus benefits (£26,500 FTE) Descr…
Skills: Dog handling, Volunteer management, Customer service, Communication, Organizational skills
Leeds, England, United Kingdom · On-site
Launch a Long-Term Career in the Insurance Industry This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding professional sectors: insurance. As a Trainee First Response Techni…
Skills: Customer Service, Property Restoration, Damage Mitigation, Time Management, Communication Skills
Leeds, England, United Kingdom · Remote Solely
At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growi…
Skills: Sales, Customer service, CRM systems, Communication, Lead management
FanaticsLeeds, England, United Kingdom · On-site
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles …
Skills: Retail management, Team leadership, Sales performance, Merchandising, Customer service
Leeds, England, United Kingdom · On-site
$30k–$35k/yr
Commercial Tyre Fitter Location: Leeds About Truckforce Our TruckForce service network is made up of Goodyear equity-owned hubs and independent service providers specialising in the lifecycle management of truck tyres. G…
Skills: Tyre fitting, Maintenance, Roadside breakdown support, Fleet inspection, Customer service
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The Service Desk Analyst is responsible for the reactive and proactive resolution of information system problems, including incident classification and documentation. They also coordinate timely responses to support queries and maintain accurate records of customer interactions.
Candidates must possess strong analytical and problem-solving skills with a broad knowledge of server and desktop operating systems, networks, and Microsoft cloud offerings. Excellent communication skills and the ability to work flexibly, including out-of-hours when necessary, are essential.
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.
Accountabilities:
· Timely answering of support queries from multiple channels
· Promptly escalating issues to the relevant party to ensure progression
· Communicate relevant updates in daily ‘stand ups’ and as requested
· Share knowledge with team members
Responsibilities:
· Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.
· Maintain awareness of all relevant Service Level Agreements
· Deliver a high standard of customer service for all support queries
· Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.
· Undertake server patching in line with agreed processes.
· Update records of customer environments to reflect actions taken
· Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements.
· Carry out daily checks on customer environments, where required.
· Contribute to knowledge bases, writing/reviewing technical knowledge articles, where relevant
· Attend weekly meetings with customer technical staff, where required.
· Visit customer sites when required.
· Any other duties as and when required commensurate with organisational position
Essential Requirements
· Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.
· Excellent communication skills via various channels.
· Ability to clearly communicate technical information to a non-technical audience.
· Learn quickly and keep up to date with the latest technology advancements.
· Work under own initiative, while demonstrating effective teamwork.
· Demonstrate flexibility and adaptability to meet the needs of demanding workloads.
· Deliver high quality work within the expected timescale to meet customer service level expectations.
· Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.
· Embrace a passion for IT and technology.
· A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.
· Willingness and ability to work during weekends and out‐of‐hours when necessary (additional compensation for these hours of working will apply in line with T&Cs).
Desirable Requirements
· Previous helpdesk experience
· ITILv4
· Microsoft Certifications
· Any SQL/Linux knowledge
· Any Office 365, SharePoint, Azure experience
· Any programming/scripting experience
· Any experience of virtualisation i.e. VMWare, Hyper-V
By joining us you can expect:
As well as this, we offer:
The UK’s leading transformation partner for public services.
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 35 years. Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens. Committed to having social impact, we enjoy an enviable track record of delivering real savings and benefits. We do this by helping you move from vertically integrated legacy infrastructure to a platform business model – allowing you to keep infrastructure costs low and focus on doing what you do best i.e. delivering front-end services. With Methods, you access a range of specialist skills and industry expertise to transform your organisation for the digital age, break free of expensive suppliers, and take control of your customer relationships and operating model. Further information on Methods Group can be found at www.methods.co.uk.
Offices: Saffron House, 6-10 Kirby Street, London, EC1N 8TS, GB · Spaces, Peter House, Oxford Street, Manchester, M1 5AN, GB · Electric Works, Sheffield, S1 2BJ, GB · Alpha Works, Alpha Building, Suffolk Street, Queensway, Birmingham, B1 1TT, GB · Tramshed Tech, Pendyris Street, Cardiff, CF11 6BH, GB
There are currently 488 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NEXT PLC, Greene King Brewery, Marks and Spencer, Valor Hospitality Careers - UK, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Yes — 112 of the 488 open customer service & support positions offer remote or hybrid work (10 remote, 102 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
