Tonbridge, England, United Kingdom · On-site
$45k–$50k/yr
About us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Subsidence claims management, Structural movement analysis, Drainage investigation, Soil behaviour, Technical report interpretation
Tonbridge, England, United Kingdom · On-site
About us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Operational leadership, Claims management, Team coaching, Performance management, Complaint resolution
Kent, England, United Kingdom · On-site
Trainee First Response Technician - Start Your Career in Insurance Launch a Long-Term Career in the Insurance Industry This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding …
Skills: Customer Service, Property Restoration, Damage Mitigation, Time Management, Communication Skills
Warrington, England, United Kingdom · On-site
Trainee First Response Technician - Start Your Career in Insurance Launch a Long-Term Career in the Insurance Industry This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding …
Skills: Customer Service, Property Restoration, Damage Mitigation, Time Management, Communication Skills
Redditch, England, United Kingdom · On-site
$33k–$40k/yr
About Us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Drain unblocking, High-pressure water jetting, CCTV drainage surveys, Drain rodding, Excavation
Slough, England, United Kingdom · On-site
Launch a Long-Term Career in the Insurance Industry This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding professional sectors: insurance. As a Trainee First Response Techni…
Skills: Customer Service, Property Restoration, Damage Mitigation, Time Management, Communication Skills
Guildford, England, United Kingdom · On-site
About Us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Property Claims Handling, Loss Adjusting, Building Pathology, Reinstatement Processes, Insurance Policy Interpretation
Leeds, England, United Kingdom · On-site
Launch a Long-Term Career in the Insurance Industry This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding professional sectors: insurance. As a Trainee First Response Techni…
Skills: Customer Service, Property Restoration, Damage Mitigation, Time Management, Communication Skills
Cardiff, Wales, United Kingdom · On-site
Trainee First Response Technician - Start Your Career in Insurance Launch a Long-Term Career in the Insurance Industry This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding …
Skills: Customer Service, Property Restoration, Damage Mitigation, Communication Skills, Time Management
Tonbridge, England, United Kingdom · On-site
$28k–$33k/yr
About us: Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer …
Skills: Fraud Detection, Intelligence Analysis, SIRA, Report Writing, Data Analysis
Tonbridge, England, United Kingdom · On-site
$30k–$35k/yr
About us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Subsidence Claims Handling, Policy Interpretation, Technical Report Analysis, Customer Service, Claims Management
Tonbridge, England, United Kingdom · On-site
$29k–$31k/yr
About us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Claims Handling, Customer Service, Insurance Policy Interpretation, Settlement Negotiation, Fraud Detection
Tonbridge, England, United Kingdom · On-site
$33k–$38k/yr
About us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Fraud Investigation, Claims Management, Evidence Analysis, Customer Interviewing, Regulatory Compliance
Nottingham, England, United Kingdom · On-site
About Us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Property Claims Handling, Loss Adjusting, Building Pathology, Reinstatement Processes, Insurance Policy Interpretation
Tonbridge, England, United Kingdom · On-site
$33k–$38k/yr
About us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer c…
Skills: Fraud Investigation, Claims Management, Evidence Analysis, Customer Interviewing, Regulatory Compliance
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Manage complex ground movement claims from notification to settlement, ensuring accurate diagnosis and effective claim progression. Act as a senior technical authority to support colleagues, challenge external suppliers, and maintain strong control over indemnity spend.
Requires at least 3 years of experience managing UK subsidence or ground movement claims with a strong understanding of structural movement and soil behaviour. Professional qualifications such as Cert CII or Dip CII are preferred, alongside strong analytical and decision-making capabilities.
About us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
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To take technical ownership of complex ground movement claims (subsidence, heave, landslip), ensuring accurate diagnosis, consistent policy application and effective claim progression.
The role is responsible for delivering fair customer outcomes while maintaining strong control of indemnity spend, supplier performance and claim lifecycle. Acting as a senior technical authority, the postholder will support colleagues, challenge external experts and drive efficient, evidence-based decision making.
This is a hands-on role requiring end-to-end management of claims from notification through to settlement, repair or repudiation.
Key Responsibilities:
Claim Ownership & Technical Decision Making
Investigation & Repair Strategy
Supplier Management
Indemnity & Cost Control
Governance & Compliance
Customer & Stakeholder Management
Leadership & Capability Development
Continuous Improvement
Professional Qualifications
In return, we can offer you:
Basic Salary £45,000-50,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just some of the great benefits we offer:
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Trinity Claims provides a dedicated claims handling service. Bespoke, customer-centric & passionate about our industry.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Offices: 14 Sovereign Way, Tonbridge, England TN9 1, GB
Trinity Claims provides a dedicated claims handling service. Bespoke, customer-centric & passionate about our industry.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Offices: 14 Sovereign Way, Tonbridge, England TN9 1, GB
