Leeds, England, United Kingdom · Hybrid
We are looking to hire a Collections Strategy Specialist to join our growing team. This is an exciting opportunity for an experienced collections and credit risk professional who is passionate about delivering positive c…
Skills: Collections strategy, Credit risk, Data analysis, Stakeholder management, Strategic planning
Leeds, England, United Kingdom · On-site
Company Description Company Overview The Soap Factory is a vibrant, design-led eatery and cocktail bar situated centrally in Leeds city centre. Known for its lively atmosphere and stylish ambiance, it’s the perfect spot …
Skills: Leadership, Staff management, Inventory management, Food safety, Customer service
Leeds, England, United Kingdom · On-site
Company Description Company Overview The Soap Factory is a vibrant, design-led eatery and cocktail bar situated centrally in Leeds city centre. Known for its lively atmosphere and stylish ambiance, it’s the perfect spot …
Skills: Leadership, Staff Scheduling, Inventory Management, Food Safety, Customer Service
Leeds, England, United Kingdom · On-site
Company Description Company Overview The Soap Factory is a vibrant, design-led eatery and cocktail bar situated centrally in Leeds city centre. Known for its lively atmosphere and stylish ambiance, it’s the perfect spot …
Skills: Leadership, Team Management, Customer Service, Inventory Management, Food Safety
Leeds, England, United Kingdom · On-site
About Legends Global: Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event…
Skills: Relationship building, Customer service, Event coordination, Hospitality management, Communication
Leeds, England, United Kingdom · Hybrid
$40k–$50k/yr
Who are IDHL? At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Perf…
Skills: Account Management, Digital Strategy, Client Relationship Management, Upselling, Financial Forecasting
Leeds, England, United Kingdom · Hybrid
$40k–$50k/yr
Who are IDHL? At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Perf…
Skills: Digital strategy, Account management, Upselling, Financial forecasting, Client relationship management
Leeds, England, United Kingdom · On-site
Overview Availability needed: Flexibility to cover shifts Monday to Sunday on a rota basis, across store opening hours Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeop…
Skills: Customer service, Communication, Stock management, Warehouse operations, Teamwork
Leeds, England, United Kingdom · On-site
Job Context As a Level 2 Customer Support Technician, you'll play a key role in resolving complex technical issues that have been escalated from our Level 1 Support team. You'll work closely with colleagues across the bu…
Skills: Customer Support, Technical Troubleshooting, SaaS Platforms, Cloud-based Technologies, Software Support
Leeds, England, United Kingdom · On-site
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Skills: Make-up artistry, Customer service, Visual merchandising, Retail sales, Point-of-sale software
East Riding of Yorkshire, England, United Kingdom · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are currently looking for an experienced New Homes Sales Executiv…
Skills: Sales, Customer Service, Creativity, Communication, Relationship Management
Leeds, England, United Kingdom · On-site
We have an exciting opportunity for a Sales Specialist in our Utilities department in our Leeds branch! Frazer, a leading provider of specialist civils, infrastructure and utility products and solutions, is on the hunt f…
Skills: Sales, Customer focus, Relationship building, Upselling, Cross-selling
Leeds, England, United Kingdom · On-site
TEAM MEMBER – LEEDS STATION, BEER HOUSE Pay Rates: £12.71 per hour. We have Part Time(8hrs) roles available. Hours of operation are 8:00am to 12:30am. Working flexibly across weekdays, weekends, bank and public holidays …
Skills: Customer service, Communication, Teamwork, Hospitality, Flexibility
Leeds, England, United Kingdom · Hybrid
We are seeking a Sales Team Manager to lead a Leeds-based team of Enterprise Sales Advisors responsible for meeting clients’ commercial insurance needs. Our clients typically range from sole proprietors through to SMEs. …
Skills: Sales Team Management, Strategic Decision-making, Performance Management, Coaching and Development, Pipeline Management
Leeds, England, United Kingdom · On-site
Competitive basic salary + monthly bonus. Office based in Leeds, 25 days holiday (+ public holidays), pension, healthcare insurance, life and accidental death insurance, income protection insurance, employee discounts, a…
Skills: Communication, Telephone skills, Active listening, Data entry, Customer service
Leeds, England, United Kingdom · On-site
Job Context At Simpro Group, our customers are our greatest advocates. As our Customer Marketing Manager, you'll be responsible for turning customer success stories into powerful marketing assets, building a thriving com…
Skills: Customer marketing, Customer advocacy, B2B marketing, Project management, Communication skills
Leeds, England, United Kingdom · On-site
Proofreader Salary: £26,500 per annum plus 10% shift allowance (£29,150 total), plus company benefits Location: Leeds, LS10 1AB Contract: Full Time, Permanent Shifts: 40 hours per week, working 06:00 to 15:00 with 1 hour…
Skills: Proofreading, Copy editing, Grammar, Spelling, Microsoft Word
Leeds, England, United Kingdom · On-site
$13/hr–$14/hr
Barista At Costa Coffee, we craft great coffee and memorable experiences. As a Barista, you’ll bring energy, warmth and skill to every shift. We also offer flexible shifts to suit both your needs and the store&rsqu…
Skills: Customer service, Communication skills, Teamwork, Adaptability, Resourcefulness
Leeds, England, United Kingdom · On-site
The Venue Bold, innovative and fan‑focused, first direct bank arena has been redefining the live experience since opening in 2013. Hosting world‑class music, sport and major events, this 13,781‑capacity “super theatre” b…
Skills: Customer service, Communication, Food safety, Hygiene compliance, EPOS systems
Leeds, England, United Kingdom · Hybrid
We are looking for a talented Supply Chain Planner to join our team specializing in Supply Chain Planning for Cummins West Yorkshire, United Kingdom. Hybrid 3 days on site, 37.5 hours In this role, you will make an impac…
Skills: Supply Chain Planning, Materials Management, Production Planning, Inventory Management, Logistics
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You will develop and deliver collections and recoveries strategies for credit card customers in arrears using data-led insights. Additionally, you will manage a team and collaborate with senior stakeholders to drive strategic change initiatives and ensure fair customer outcomes.
The role requires an experienced collections and credit risk professional with strong analytical skills and the ability to translate complex data into actionable recommendations. Excellent stakeholder management and leadership capabilities are essential to drive performance and embed change within the business.
We are looking to hire a Collections Strategy Specialist to join our growing team. This is an exciting opportunity for an experienced collections and credit risk professional who is passionate about delivering positive customer outcomes while driving business performance through data-led strategies.
In this role, you will be responsible for developing and maintaining strong, collaborative relationships with a wide range of stakeholders, including Second Line Risk, Underwriting, Frontline Operations, Compliance, Customer Insight and Product teams.
As a Collections Strategy Specialist, your role will include driving the delivery of collections and recoveries strategies to ensure we offer the right treatments to Credit Card customers in arrears, at the right time. You are primarily responsible for utilising your knowledge and experience, using data analysis, to drive the direction of the customer journeys for Credit Card customer in arrears. You’ll use your well-developed skills to draw conclusions, offer solutions and make recommendations that contribute to achieving our businesses ambitions. This ensures that they support customers in line with risk appetite, within regulatory guidelines and delivers delightfully surprising customer solutions.
You will identify opportunities to enhance collections performance, support sustainable growth and ensure fair customer outcomes through responsible and effective collections practices. Working closely with senior stakeholders, you will contribute to the development, evaluation and delivery of strategic change initiatives, communicating effectively across multiple audiences and helping to embed change throughout the business.
As a people leader, you will manage a small team, providing coaching, mentoring and ongoing support to develop capability and drive high performance. The successful candidate will possess excellent stakeholder management skills, a strong analytical mindset and the ability to translate complex data into meaningful business insights and actionable recommendations.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Leeds site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
A good way to bank.
Offices: Pipers Way, Swindon, Wilts SN381NW, GB · Windmill Hill, Swindon, Wilts, GB · Paragon Business Village, Wakefield, GB · Next to City Hall, Sheffield, GB
There are currently 488 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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