Leeds, England, United Kingdom · Hybrid
$50k–$60k/yr
We are at an exciting stage in our growth as a regulated digital health company, with increasing traction in the clinical trials and life sciences space with our platform Trial Flow. This is an opportunity to play a key …
Skills: Clinical trial protocols, Clinical operations, Trial management, Platform configuration, Stakeholder management
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The Clinical Implementation Specialist will translate complex clinical trial protocols into practical digital participant journeys and platform configurations. They will act as the primary bridge between customers and internal teams to ensure successful trial delivery and operational excellence.
Candidates must have extensive experience in clinical operations, trial management, or research delivery with a proven ability to interpret complex protocols. Strong communication skills and the ability to translate clinical information into practical operational requirements are essential.
We are at an exciting stage in our growth as a regulated digital health company, with increasing traction in the clinical trials and life sciences space with our platform Trial Flow. This is an opportunity to play a key role in shaping how clinical trials are translated into engaging digital experiences, helping us scale our platform and support more studies globally.
The Role
We're looking for a Clinical Implementation Specialist to be our internal expert in translating clinical trial protocols into exceptional digital participant experiences.
Working across Commercial, Delivery, Product, Engineering and Content, you'll interpret complex clinical trial protocols and translate them into practical participant journeys and platform configuration. Acting as the bridge between customers and internal teams, you'll ensure trial requirements are understood, applied accurately and delivered with confidence.
This is a hands-on role. You'll take ownership of configuring trials within the Trial Flow platform, completing implementation tasks throughout the delivery lifecycle and helping develop simple, scalable ways of working that enable us to deliver more trials efficiently as we grow.
The role reports to the Delivery Lead and is part of the Delivery team.
This is a full-time role, either hybrid (Leeds) or fully remote in the UK. We cannot sponsor visas to work in the UK or hire outside of the UK.
Responsibilities
Protocol Interpretation & Trial Setup (60% of role)
Translate clinical trial protocols into accurate, scalable platform configurations and implementation plans.
Customer Delivery & Trial Success
Partner with customers and internal teams to ensure trials are delivered confidently, accurately and successfully.
Cross-Functional Collaboration
Work across Product, Engineering, Content, Commercial, Clinical and Delivery to ensure clinical trial requirements are understood and delivered effectively.
Required
Desirable
Personalised, data-driven patient support that improves outcomes in healthcare and clinical trials at scale
Little Journey builds scalable digital platforms that deliver personalised patient support across healthcare and clinical research, improving experiences and outcomes for patients, caregivers and the teams who care for them. Our platforms: Trial Flow (Life Sciences): A scalable patient support delivery platform for clinical trials. Configured to each protocol and deployed rapidly across sites, regions, languages and age groups, Trial Flow standardises how patient support is delivered across studies, reducing fragmentation, supporting adherence and retention, and enabling consistent, measurable outcomes. Little Journey (Healthcare): A patient preparation and support app for hospitals and health systems. It provides the right support at the right time, in the right format for patients and caregivers, reducing anxiety and improving understanding, while helping clinical teams work more efficiently through better-prepared patients, fewer avoidable disruptions, and proven ROI. Grounded in behavioural science and clinical expertise, we create family-centred support that scales across ages and settings, turning evidence-based care into consistent, real-world impact.
Offices: Discovery Way, Nexus - University of Leeds, Leeds, England LS2 3AA, GB · London, GB
Personalised, data-driven patient support that improves outcomes in healthcare and clinical trials at scale
Little Journey builds scalable digital platforms that deliver personalised patient support across healthcare and clinical research, improving experiences and outcomes for patients, caregivers and the teams who care for them. Our platforms: Trial Flow (Life Sciences): A scalable patient support delivery platform for clinical trials. Configured to each protocol and deployed rapidly across sites, regions, languages and age groups, Trial Flow standardises how patient support is delivered across studies, reducing fragmentation, supporting adherence and retention, and enabling consistent, measurable outcomes. Little Journey (Healthcare): A patient preparation and support app for hospitals and health systems. It provides the right support at the right time, in the right format for patients and caregivers, reducing anxiety and improving understanding, while helping clinical teams work more efficiently through better-prepared patients, fewer avoidable disruptions, and proven ROI. Grounded in behavioural science and clinical expertise, we create family-centred support that scales across ages and settings, turning evidence-based care into consistent, real-world impact.
Offices: Discovery Way, Nexus - University of Leeds, Leeds, England LS2 3AA, GB · London, GB
