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Full-time
bachelor degree
Posted 52d ago
~40 hrs/week
Spanish
Responsibilities
Perform scheduled preventive maintenance, installations, and corrective technical service for Roche instruments to minimize downtime. Collaborate with internal stakeholders and external clients such as hospitals and clinical laboratories to ensure optimal equipment functioning.
Requirements
Requires a degree in Biomedical, Electromechanical, or Mechatronic Engineering with at least 2 years of field service experience in medical devices or clinical laboratories. Must possess intermediate English skills and technical expertise in hydraulic, pneumatic, and electronic diagnostics.
Full job description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
El objetivo del Ingeniero de Servicio Senior es de resumir brevemente la razón de ser del puesto. Realizar actividades programadas (instalaciones y mantenimientos preventivos) y correctivas de servicio técnico, con base en los lineamientos globales y locales. Con el fin de asegurar el funcionamiento y reducir los tiempos muertos, por fallas de los instrumentos comercializados por Roche.
Tienes relaciones internas con el Service Key Account, Key Account Partner, Order Key Account, Strategic Customer Area Lead, Finance Business Partner, Strategic Customer Support Lead, Field Service Engineer y Application Specialist, CEAC . Colabora con grupos externos. Tiene una comunicación constante con Hospitales, Laboratorios Clínicos, Distribuidores, Integradores, proveedores.
La Oportunidad
Realizar los mantenimientos correctivos.
Realizar mantenimientos preventivos y acciones de campo.
Realizar instalaciones/desinstalaciones de instrumentos.
Revisar los procedimientos y acciones determinadas por GCS y lineamientos locales del Chapter Customer Support.
Contribuir al cumplimiento de los indicadores y objetivos del Chapter de Customer Support.
Quién eres
Tienes Cédula vigente y una Licenciatura en Ingeniería Biomédica, Ingeniería Electromecánica, Ingeniería Mecatrónica, o afines.
Mínimo 2 años de servicio en campo, como ingeniero de servicio, en el ámbito de dispositivos médicos y/o laboratorio clínico.
Tienes un Ingles Intermedio.
Tienes experiencia de instalación de equipos, diagnóstico y seguimiento de fallas hidráulicas, neumáticas y electrónicas, actualización de SW, etc.
Tienes habilidad técnica y de negocio y buena comunicación. Tienes un mindset ágil, innovador, adaptable y colaborativo, centrado en el cliente.
Puedes asumir un liderazgo servicial, siendo accountable y mostrando el ejemplo.
Tienes elevada motivación para trabajar, bajo un esquema de marcos de trabajo ágiles.
Perfil Deseable
Experiencia de 2 o más años en el ámbito de la atención al cliente.
Capacitación en el extranjero, manejo de documentación de servicio, tales como manuals.
Esta posición no ofrece beneficios de relocación
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
For more information, please visit https://careers.roche.com
Read our community guidelines here:
https://www.roche.com/some-guidelines.htm
#Roche #Biotechnology #Pharmaceuticals #Diagnostics #Healthcare #PersonalisedHealthcare #GreatPlaceToWork #Innovation
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How many Customer Service & Support jobs are open in Ciudad de México, Mexico right now?
There are currently 1,044 open customer service & support positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ciudad de México, Mexico?
Companies currently hiring include HSBC, BBVA, Citi, Santander, Salesforce, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ciudad de México, Mexico?
Yes — 403 of the 1044 open customer service & support positions offer remote or hybrid work (138 remote, 265 hybrid).
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.