Customer Service & Support Jobs in Ciudad de México, Mexico (Now Hiring) — 1,044 open — Page 49

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Mainframe Console Operator at Kyndryl, you’ll be responsible for monitoring and controlling enterprise mainframe and distributed systems from the central operations console. In this role, you support system availability, respond to alerts, and ensure stable day‑to‑day operations across critical infrastructure environments.

You will proactively monitor system health, follow established operational procedures, and escalate incidents as required to maintain service continuity. Your work directly contributes to the reliability and availability of business‑critical systems while providing an opportunity to grow foundational skills in mainframe operations.

Key Responsibilities

• Monitor mainframe and distributed systems from the central operations console to ensure system availability and stability.

• Respond to system alerts within defined response times and escalate incidents according to established procedures.

• Track system availability, incidents, and operational events, ensuring accurate reporting and documentation.

• Operate and monitor environments using tools such as z/OS Console, monitoring platforms, Tandem, and Unisys systems.

• Follow operational runbooks and standard procedures while collaborating with higher‑level support teams as needed.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career. Whether you want to build a strong foundation in IT operations or develop specialized expertise in mainframe technologies, you’ll find opportunities here to learn, grow, and advance while working on critical systems that support global enterprise clients.

Who You Are

You’re motivated to grow your technical skills and contribute to reliable system operations. You bring attention to detail, strong communication skills, and a willingness to learn and follow defined operational procedures. You are comfortable working in a structured operations environment and understand the importance of accurate monitoring, escalation, and documentation in supporting critical business systems.

Required Skills and Experience

• 1+ years of experience with IT infrastructure and system monitoring concepts.

• Willingness to learn mainframe operations and console tools (z/OS, Omegamon, etc)

• Ability to monitor alerts, follow procedures, and escalate issues appropriately.

• Good communication skills and attention to detail in operational environments.

Preferred Skills and Experience

• Basic English proficiency.

• High school diploma or technical degree in IT, Computer Science, or a related field, or equivalent practical experience.

• Familiarity with monitoring tools or IT operations environments is a plus but not required.

• Interest in developing a career in IT operations or mainframe infrastructure support.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.