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Part-time
Free Primate Subscription, Team Member Discount, Annual Book Allowance, Health Insurance Subsidy
Posted 35d ago
~20 hrs/week
Responsibilities
The Hobbies Coordinator will maintain the Hobby Store and run Organised Play events. Responsibilities include managing event schedules, player registrations, and promoting events on social media.
Requirements
Candidates should have strong knowledge of the hobbies and tabletop gaming industry and be available to work weekends. Excellent organizational and communication skills are essential.
Full job description
HOBBIES COORDINATOR
We’re looking for an enthusiastic, community-driven Hobbies Coordinator to join our Purchasing team at Mighty Ape. Reporting to the General Manager - Purchasing, you’ll be responsible for maintaining our Hobby Store and running our vibrant Organised Play events.
We are currently looking for two part-time team members to split 32 hours of total weekly coverage, ensuring exceptional support and coordination for our peak weekend events:
Position 1: 20 hours per week (includes weekend shifts) Position 2: 12 hours per week (includes weekend shifts)
YOUR RESPONSIBILITIES
Maintain a well-coordinated monthly event schedule, planned at least one month ahead.
Run streamlined player registration and handle payments/purchases accurately during events.
Maintain and promote events across relevant social media channels and community groups.
Enforce the event code of conduct and rules to keep the environment safe, respectful, and enjoyable for everyone.
Track event results using player platforms and the Mighty Ape Event Tracker. Respond to customer queries on social media promptly and foster an inclusive environment for new players.
Manage day-to-day order and inventory tasks across core systems (Nimda, Admin, and WMS).
Process online cancellations, refunds, and product range adjustments accurately.
Work closely with the wider Purchasing team and provide ad-hoc backup to customer service or the warehouse when required.
WHAT YOU’LL BRING Essential
Strong, current knowledge of the hobbies and tabletop gaming industry.
Availability to work weekends to ensure smooth coverage for our flagship Organised Play events.
Excellent organizational and time management skills to keep schedules and inventory on track.
Great communication skills with a knack for digital community engagement and customer service.
Nice to have
Previous exposure to inventory management tools or retail warehouse management systems (WMS).
Experience running or participating in competitive gaming tournaments, local leagues, or event spaces.
WHY MIGHTY APE
Free Primate subscription
Team member discount
Annual book allowance
Health Insurance subsidy
NZ's favourite destination for games, tech, toys & more
Delivering magic and exceptional service by connecting people with the things they love!
Industry
Retail
Company size
201-500 employees
Founded
2008
Headquarters
Auckland, Auckland
LinkedIn followers
4,575
Mighty Ape is an award-winning online shopping site based deep in the jungle of New Zealand.
We are the experts in games, books, movies, music, toys, computers and electronics. We have over six million products in our ever expanding range. Swing by Mighty Ape and wrap your paws around a good deal.
Our mission is to Deliver magic and exceptional service by connecting people with the things they love! How are we doing? Check out what our customers are saying about us: http://www.mightyape.co.nz/fan-mail/
Awards:
- #1 in Kantar's Customer Leadership Index 2023
- Canstar Blue Most Satisfied Customers Award 2019, 2020, 2021, and 2022
- PriceSpy Shop of the Year 2018, 2019, 2020, and 2021
- Excellence in Customer Service Delivery (2014 Westpac Auckland Business Awards “Best of the Best")
- Supreme Business Excellence Award (2014 Westpac Auckland Business Awards Northern)
- Excellence in Customer Service Delivery (2014 Westpac Auckland Business Awards Northern)
- Overall Best Site (NetGuide Web Awards 2012)
- Best Shopping Site (NetGuide Web Awards 2012)
- Best Social Networking Page (NetGuide Web Awards 2012)
- Best Site for Gamers (NetGuide Web Awards 2012)
- Best Shopping Site (NetGuide Web Awards 2011)
- Best Site for Gamers (NetGuide Web Awards 2011)
- Best Game Related Site (NetGuide Web Awards 2010)
- Best Online Shopping Site (NetGuide Web Awards 2009)
- Best New Site, Relaunch or Innovation (NetGuide Web Awards 2009)
How many Customer Service & Support jobs are open in Auckland, New Zealand right now?
There are currently 473 open customer service & support positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Auckland, New Zealand?
Companies currently hiring include Accor, EVT - Entertainment | Ventures | Travel, Accent Group Limited, Faculty of Medical and Health Sciences, University of Auckland, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Auckland, New Zealand?
Yes — 115 of the 473 open customer service & support positions offer remote or hybrid work (12 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.