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Full-time
bachelor degree, postgraduate degree
Posted 36d ago
~40 hrs/week
Responsibilities
Install, configure, and maintain advanced Agilent analytical instrumentation for clients. Provide technical troubleshooting, repairs, and advisory services to ensure optimal instrument performance.
Requirements
Requires a University or Master's degree in Chemistry, Biochemistry, Biology, or a related scientific field. Typically requires at least two years of professional experience and a willingness to travel frequently.
Full job description
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Agilent's Life Science/ Chemical Analysis Group (LSCA) is a leading provider of analytical instrument systems that enable customers to identify, quantify, analyze and test the molecular, physical and biological properties of thousands of substances and products. LSCA has five sites worldwide: Waldbronn in Germany, Little Falls and Palo Alto in the USA, Tokyo in Japan, and Shanghai in China.
We are looking for a motivated Field Service Engineer to join our team of high-performing, passionate professionals. As part of this fun-loving and dedicated group, you’ll be at the heart of Agilent’s customer experience—delivering service excellence that sets us apart in the industry.
With a background in Chemistry, Biochemistry, Biology or a related scientific discipline, you will play a key role in supporting our clients across the region. Your responsibilities will include:
Installation, configuration, and commissioning of advanced Agilent instrumentation (LC, LC/MS, GC, GC/MS, Atomic Spectroscopy systems, and more).
Performing preventive maintenance, troubleshooting, and repairs to ensure optimal instrument performance.
Advising clients on best practices, configurations, and service plans to improve performance and reliability.
Be involved in complex, multimillion-dollar instrument deployments in laboratory environments.
Longer term you may provide our customers with application-level support and training.
Qualifications
To be really successful in the job you should have a relevant Master Degree or University Degree in Chemistry, Biochemistry or Biology although your proactive approach, team spirit and eagerness to build strong cross functional relationships will ultimately drive your success. Both domestic and international travel plays a big part of this role, and it can take you to some incredible places.
You enjoy being in front of customers and supporting them while demonstrating your technical expertise.
Bachelor's or Master's Degree
Post-graduate, certification, and/or license may be required.
Up to 1–2 years of professional experience (including internships, part-time, or graduate roles)
Strong troubleshooting and problem-solving skills with a genuine interest in resolving technical issues
Excellent verbal and written communication skills; communicates clearly, respectfully, and in a timely manner
Willingness and ability to travel frequently, with enthusiasm for visiting customers both locally and interstate
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
50% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Related keywords
Analytical InstrumentsLife SciencesChemical AnalysisLCLC/MSGCGC/MSAtomic SpectroscopyField Service EngineeringLaboratory EquipmentPreventive MaintenanceTechnical TroubleshootingDiagnosticsBiochemistryChemistryBiology
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
How many Customer Service & Support jobs are open in Auckland, New Zealand right now?
There are currently 473 open customer service & support positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Auckland, New Zealand?
Companies currently hiring include Accor, EVT - Entertainment | Ventures | Travel, Accent Group Limited, Faculty of Medical and Health Sciences, University of Auckland, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Auckland, New Zealand?
Yes — 115 of the 473 open customer service & support positions offer remote or hybrid work (12 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.