Sydney, New South Wales, Australia · On-site
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's …
Skills: Field Operations Design, Workforce Capability Management, Third-Party Vendor Management, Health and Safety Leadership, Capacity Planning
Auckland, Auckland, New Zealand · On-site
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's …
Skills: Technical Sales, Account Management, Telephone Sales, CRM Software, Interpersonal Communication
Manila, Metro Manila, Philippines · On-site
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions enhancing road safety, improving productivity, and reducing environment…
Skills: Analytical Skills, Problem Solving, Attention To Detail, Technical Data Interpretation, Written Communication
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The Director of Field Operations is responsible for designing and executing the end-to-end field delivery model for hardware installation and on-site operations. This includes managing internal teams and third-party installers while ensuring safety, quality, and scalable performance across regions.
Candidates must have proven experience designing large-scale field operations in complex environments and strong knowledge of health and safety systems. Proficiency in capacity planning, contractor management, and using data-driven KPIs to drive operational decisions is required.
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.
What We're looking for:
Are you looking for a role in a dynamic global business?
We’re looking for a Director of Field Operations to join our team. This role is key to designing, leading, and executing EROAD’s end-to-end field delivery model, ensuring consistent, high-quality customer outcomes at scale across hardware installation and on-site operations.
About the Role:
As Director of Field Operations, you will own the operating system for field execution, ensuring work is planned, resourced, and delivered safely, efficiently, and to a consistently high standard. You will translate commercial demand into practical field plans, capacity models, and execution schedules, enabling predictable and scalable delivery across regions and partners.
You will lead internal field teams and third-party installers, setting clear standards across safety, quality, and performance. This role is critical in building scalable capability, enforcing best practices, and ensuring field operations remain compliant, efficient, and aligned to customer and business outcomes.
As a Director of Field Operations, you will be responsible for:
• Field Operations Design and Execution
Own the end-to-end field operating model for SaaS, hardware installation, and on-site delivery. Ensure work is consistently delivered to a high standard through structured planning, resourcing, and execution. Define operating rhythms, standards, and controls to enable disciplined delivery across regions and partners.
• Workforce Capability and Third-Party Management
Build and continuously uplift capability across internal field teams and third-party installers. Establish onboarding, training, accreditation, and performance management standards to ensure consistent delivery. Proactively address capability gaps and performance issues to protect customer outcomes.
• Quality, Performance and Continuous Improvement
Own performance outcomes including installation quality, timeliness, cost efficiency, and customer satisfaction. Use metrics, reporting, and feedback loops to identify issues early and drive continuous improvement across field operations.
• Health and Safety Leadership
Hold accountability for the safety of all personnel in field operations. Design and enforce safety frameworks, ensuring compliance with regulatory requirements and EROAD standards. Promote a culture where safety is non-negotiable and continuously improved.
Skills and Experience:
We’re looking for a strong operational leader who can design and scale field operations while maintaining excellence in safety, quality, and delivery. You will bring:
Why you’ll love working at EROAD:
EROAD is a true Kiwi success story in the tech sector. Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
We value diversity and are proud to be a multicultural organisation. At EROAD, we invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do — we foster a culture of innovation, collaboration, and belonging where your ideas can thrive.
Join EROAD and be part of a purpose-driven organisation shaping the future of connected transport — we would love to hear from you.
Delivering intelligence you can trust, for a better world tomorrow
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency. Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements. Core Solutions - Electronic Logging Devices (ELD): Streamlined compliance and driver management - Safety Management: Advanced driver safety monitoring and coaching tools - Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo - Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring - Regulatory Compliance Tools: Automated reporting and risk management solutions - Operational Intelligence: Data-driven insights for improved fleet productivity and cost control With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations. At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.
Offices: 260 Oteha Valley Road, Auckland, AUK 0632, NZ · 15110 Avenue of Science Dr, Unit 100, San Diego, California 92128, US · Withers Rd, Rouse Hill, New South Wales 2155, AU
Delivering intelligence you can trust, for a better world tomorrow
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency. Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements. Core Solutions - Electronic Logging Devices (ELD): Streamlined compliance and driver management - Safety Management: Advanced driver safety monitoring and coaching tools - Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo - Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring - Regulatory Compliance Tools: Automated reporting and risk management solutions - Operational Intelligence: Data-driven insights for improved fleet productivity and cost control With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations. At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.
Offices: 260 Oteha Valley Road, Auckland, AUK 0632, NZ · 15110 Avenue of Science Dr, Unit 100, San Diego, California 92128, US · Withers Rd, Rouse Hill, New South Wales 2155, AU
