Technical Support and Compliance Specialist (Tier II)
Alexandria, Virginia, United States · On-site
Mid level
Technical Support and Compliance Specialist (Tier II) DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical nee…
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Full-time
bachelor degree, high school
Medical benefits, 401(k) match, Generous PTO accrual, Professional development reimbursement, Corporate-funded technology certifications, Employee recognition and appreciation programs
Posted 7d ago
~40 hrs/week
Responsibilities
The specialist provides Tier I/II technical support, manages IT asset lifecycles, and ensures data integrity within ServiceNow/CMDB. They are also responsible for conducting asset audits, inventory validations, and compliance reviews to meet organizational and contractual requirements.
Requirements
Candidates must have a Bachelor's degree with at least 1 year of experience or a High School Diploma with 7+ years of relevant experience. Proficiency in technical support, IT asset management, and compliance auditing is required.
Full job description
Technical Support and Compliance Specialist (Tier II)
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
We are seeking a highly skilled Technical Support and Compliance Specialist (Tier II) to work in Alexandria, Virginia. The Technical Support and Compliance Specialist (Tier II) provides Tier I/II technical support, asset lifecycle management, compliance oversight, and inventory management support. This position is responsible for maintaining asset accountability, supporting end users, ensuring data integrity within ServiceNow/CMDB, and assisting with audits and compliance initiatives.
Key Responsibilities:
Provide Tier I/II technical support for IT assets, applications, hardware, software, printers, and mobile devices.
Troubleshoot incidents, resolve user issues, comprehensively document actions in ServiceNow, and escalate when needed.
Support workstation imaging, deployment, installation, upgrade, refresh, and reimaging activities.
Coordinate with Desktop Support, Warehouse, Asset Management, and other support groups to receive, stage, deploy, and track assets.
Maintain accurate ServiceNow/CMDB records across the asset lifecycle, including acquisition, deployment, warranty, inventory, bench stock, and disposal.
Communicate updates and concerns with team leads and other support groups.
Plan and conduct asset audits, inventory validations, and compliance reviews aligned with organizational policies and contractual requirements.
Report audit findings, compliance status, risks, and process improvement opportunities to management.
Required Qualifications:
Bachelor's degree and 1+ years of relevant experience, or High School Diploma and 7+ years of relevant experience.
Experience in technical support, IT asset management, inventory management, compliance, or auditing.
Required Skills:
Hardware, software, application, printer, and mobile device support
Incident, request, and escalation management
Workstation imaging, reimaging, deployment, upgrades, and refresh support
Active Directory administration
Root cause analysis, troubleshooting, and problem resolution
ServiceNow/CMDB ticketing, asset records, and data integrity practices
IT asset lifecycle, inventory, bench stock, auditing, and reconciliation processes
Clear written and verbal communication with users and support groups
Preferred Qualifications:
ITIL Foundation Certification
ServiceNow Asset Management experience
Desktop Engineering experience
Workstation Patching and Testing
Release Management and Knowledge Management experience
Policy Analysis and Compliance Monitoring
Physical and Mental Qualifications:
Maintain focus and awareness throughout scheduled working hours.
Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
Lift and move objects weighing up to 15 pounds as needed.
Exhibit excellent verbal and written communication skills, with a strong command of the English language.
Demonstrate the ability to work independently while also collaborating effectively as part of a team.
Quickly learn and retain routine tasks and processes.
Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities
DirectViz provides high-level strategic IT services that meet mission needs for commercial and government clients.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2012
Headquarters
Vienna, Virginia
LinkedIn followers
8,724
DirectViz Solutions provides high-level strategic consulting services that meet mission needs for commercial and government clients. DirectViz Solutions' technical services focus on network and infrastructure support; cybersecurity and information assurance; systems engineering and integration; strategic technology and innovation; and cloud computing and networking. DirectViz Solutions has a demonstrated track record of providing timely, professional, secure, and cost-effective services that meet and exceed our clients' expectations.
DirectViz Solutions LLC (DVS) is a minority-owned, and service-disabled-veteran-owned small business, CMMI ML3 in Development and Services, ISO 9001:2015, ISO/IEC 20000-1:2018, ISO, IEC 27001:2022, and ISO 14001:2015 certified corporation. We are dedicated to delivering innovative technology solutions and high-quality services that provide the best solutions for our clients' toughest challenges. We build strong relationships with our clients by fusing technological capabilities with the right expertise to support a cost-effective, efficient solution that also provides return on investment.
Offices: 1595 Spring Hill Road, Ste 600, Vienna, Virginia 22182, US
Systems EngineeringInformation AssuranceNetwork OperationsStrategic TechnologyBusiness Process Engineering (BPE)Cloud Computing Transformation StrategyStrategic CommunicationsInformation OperationsSecurity Engineering and Architecture DesignCybersecurity
How much do Customer Service & Support jobs in Virginia pay?
Based on 2765 listings with disclosed salaries, most customer service & support jobs in Virginia pay between $47k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Virginia right now?
There are currently 21,726 open customer service & support positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Virginia?
Companies currently hiring include Domino's, Advance Auto Parts, Lowe's Companies, Inc., Dollar Tree Stores, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Virginia?
Yes — 1010 of the 21726 open customer service & support positions offer remote or hybrid work (509 remote, 501 hybrid).
How do I apply for Customer Service & Support jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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