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Full-time
high school
Posted 3d ago
~40 hrs/week
Responsibilities
The Referral Assistant manages incoming and outgoing faxes, processes patient authorization letters, and maintains accurate referral department records. They also provide general administrative support, including data entry and report distribution, while ensuring high-quality customer service.
Requirements
Candidates must have at least a high school diploma or equivalent and proficiency in computer and EMR systems. Experience in managed care referrals and knowledge of medical coding and terminology are preferred.
Full job description
Job DetailsJob Location: Main 720 Pleasanton Rd. - San Antonio, TX 78214Position Type: Full TimeJob Category: ReferralsGeneral Summary: The Referrals Assistant assures quality customer service through all forms of contact with patients and providers. Provides general support to the referral department.
Supervisory Responsibilities: This position has no supervisory responsibilities.
General Requirements: All duties performed will be done accurately and in a timely manner.
Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
Ensures customer service is always maintained at the highest level.
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
Participates in educational programs as needed.
Bilingual English/ Spanish fluency preferred.
Other duties as assigned.
Maintains strictest member and company confidentiality.
Essential Job Responsibilities
Processes incoming and outgoing faxes for the referral department to include sorting, distributing, and recording.
Files accumulated paperwork as needed.
Prints patient authorization/denial letters and mails out daily.
Requests, runs, and distributes reports for the referral department daily.
Assists with computer data entry.
Work Environment: Depending upon the area assigned, may be 100% clinical setting, office setting in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 10 lbs. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.
Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.
Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.
QualificationsEducation and Training: Minimum high school education or equivalent.
Experience: Previous experience in managed care referrals preferred. Knowledge of ICD-10 and CPT-4 coding, and medical terminology preferred.
Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Gonzaba Medical Group is dedicated to serving the San Antonio community through innovative healthcare with integrity.
Industry
Medical Practices
Company size
501-1,000 employees
Founded
1960
Headquarters
San Antonio, Texas
LinkedIn followers
3,892
Gonzaba Medical Group’s founder, William Gonzaba, M.D., started his family practice in 1960 on South Flores Street, not far from the neighborhood where he was born and raised. In the early 1980s, he brought in additional doctors to help him with a growing patient population. Soon, the doctors outgrew the South Flores clinic. Dr. Bill Gonzaba looked a few blocks down the street to the old Pan American Restaurant building and decided to give the landmark building a new life in the healthcare industry. After nine months of planning and renovation, Gonzaba Medical Group reopened in 1986 as a state-of-the-art medical complex.
Today, Gonzaba Medical Group includes an outstanding team of physicians who share the same commitment to quality care and customer service as the group’s founder. Led by Dr. David Padilla, the group includes a team of more than 80 physicians, hospitalists, physician assistants and nurse practitioners serving in seven locations throughout the city. With a support staff of hundreds of individuals, expanded and updated facilities as well as the latest diagnostic capabilities, Gonzaba Medical Group continues to change the way healthcare is delivered while staying true to its core principle: “the patient always comes first.”
Purpose
To serve our patients Como Familia - Like Family
Mission
To provide an innovative system of medical care that delivers with integrity every day.
Vision
To be a physician-led, patient centered, high performing medical group that provides value-driven answers to the high cost of health care.
Core Values
• Purpose – We are called to serve our patients como familia
• Action – We deliver highest quality care at the lowest cost with compassion and respect
• Superior Service – We work responsibly as a team to earn your trust
• Integrity – We do the right thing every day
• Obligation – We embrace transparency, accountability and measurable results
• New Ideas – We lead innovation in the practice of medicine
Offices: 720 Pleasanton Road, San Antonio, Texas 78214, US · 902 Bandera Road, San Antonio, Texas 78228, US · 3520 S. New Braunfels, San Antonio, Texas 78223, US · 7616 Culebra Road, Suite 111, San Antonio, Texas 78251, US · 1423 Guadalupe Street, San Antonio, Texas 78207, US
How much do Customer Service & Support jobs in Texas pay?
Based on 4848 listings with disclosed salaries, most customer service & support jobs in Texas pay between $47k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Texas right now?
There are currently 68,417 open customer service & support positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., AutoZone, CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Texas?
Yes — 3801 of the 68417 open customer service & support positions offer remote or hybrid work (1874 remote, 1927 hybrid).
How do I apply for Customer Service & Support jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.