Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success - Sr. Engagement Solutions Analyst to join our team. This is an onsite role based out of our Houston Headquarters in the Galleria distric…
Skills: HRIS, SAP SuccessFactors, Customer Success, Project Management, Change Management
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Full-time
bachelor degree, postgraduate degree
Medical, Dental, Vision, 401k Matching, Paid vacation, Sick time
Posted 3d ago
Apply by Oct 4
~40 hrs/week
Responsibilities
The Sr. Engagement Solutions Analyst acts as a strategic liaison between global clients and internal teams to translate business needs into scalable HR system solutions. They are responsible for leading project planning, managing system integrations, and ensuring high-quality support for HR technologies like SAP SuccessFactors.
Requirements
Candidates must have at least eight years of HRIS experience, including work with SuccessFactors or similar systems, and at least three years in a client-facing or account management role. A bachelor's degree in a relevant field is required, along with strong project management and analytical skills.
Full job description
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success - Sr. Engagement Solutions Analyst to join our team. This is an onsite role based out of our Houston Headquarters in the Galleria district.
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):
For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.
SCOPE:
The Sr. Customer Success Analyst plays a pivotal, customer-facing role within the dynamic Customer Success Team, acting as a strategic liaison between MHI clients globally and internal HR Operations and technical teams. This consultant-level position is responsible for translating business needs into system solutions, ensuring clients derive maximum value from HR technologies, particularly the SAP SuccessFactors Talent Suite. The Sr. Engagement Solutions Analyst will leverage a strong blend of technical knowledge, business acumen, and client engagement skills to understand HR processes and challenges, and then collaborate with internal technical teams to design, implement, and optimize scalable system solutions that meet those needs.
The ideal candidate will have at least (8) years of HRIS experience that includes supporting SuccessFactors or similar HRIS, timekeeping, and/or payroll system implementation and/or integration projects. At a minimum of 3 years in a client facing and/or account management role.
JOB RESPONSIBILITIES:
Build and maintain strong stakeholder relationships by translating business needs into effective HR system solutions that enhance user experience and drive operational efficiency Facilitate clear, ongoing communication with stakeholders to share system updates, gather feedback, and ensure alignment on HR process changes and key initiatives. Ensure that customer support issues are resolved promptly and satisfactorily. This could include coordinating with various teams, such as technical support, product development, and operations, to resolve customer issues quickly.
Lead project planning, scope definition, and execution support for HR system integrations and change initiatives, ensuring alignment with business goals and timelines.
Identify, assess, and mitigate project risks to ensure milestones are met and overall project success.
Coordinate cross-functional project activities, manage timelines and deliverables, and ensure vendor and stakeholder alignment throughout the initiative or project lifecycle. Ensure the project meets the required quality standards, and that all deliverables are of high quality.
Monitor project timelines, ensuring that the project stays on schedule, and adjust as needed.
Create and maintain project documentation, including project plans, schedules, and reports.
Analyze HR processes and make recommendations for improvements leveraging HR technology.
Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure alignment with business processes.
Establishes a strong partnership with cross-functional team members to consolidate data models and drive process decisions.
Design and execute comprehensive audits of HRIS data to identify inconsistencies, inaccuracies, and compliance risks across employee records, organizational structures, and system configurations. Defines and investigates HRIS issues by analyzing relevant data, establishing facts, and drawing valid conclusions to support sound recommendations and solutions.
Analyze software releases to assess the impact of new features and communicate them accordingly.
Communicate regularly with customers through various channels, such as email, phone calls, and meetings, to ensure they are informed of system and process changes and answer any questions.
Support system upgrades and enhancements, create test case scenarios, perform tests, and document results.
Assess training needs and develop and deliver training to advanced users.
Investigates and helps resolve complex production support issues.
This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
Education Requirement: Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; or equivalent combination of education and experience.
Experience: At least eight (8) years of HRIS experience that includes supporting SuccessFactors or similar HRIS, timekeeping, and/or payroll system implementation and/or integration projects. At a minimum of 3 years in a client facing and/or account management role.
Understanding of human capital analytics and HR reporting/strategies.
Proficient in MS Office products such as Excel, PowerPoint and Word.
Excellent communication and presentation skills.
Superior critical thinking and creative problem-solving skills.
Project Management/Change Management experience.
PREFERRED QUALIFICATIONS:
Technical Proficiency: Solid understanding of HRIS systems with experience in SuccessFactors Employee Central or similar HRIS a plus.
PMP certification a plus.
Master’s degree or MBA preferred
Experience in rapidly scaling organizations.
Familiarity with Japanese business culture is a plus.
Experience working in a global, matrixed organization is preferred.
Previous experience in a consultant role managing projects for multiple customers preferred.
WORKING CONDITIONS:
Travel: Up to 20%
Weekend/late night work if applicable.
Lifting/physical requirements: Regularly required to sit, stand, walk, talk, and hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.
To deliver value to our customers by advancing safety, quality, and excellence in aerospace.
Industry
Aviation and Aerospace Component Manufacturing
Company size
501-1,000 employees
Founded
2006
Headquarters
Mississsauga, Ontario
LinkedIn followers
25,445
MHI Canada Aerospace, Inc. (MHICA), a group company of MItsubishi Heavy Industries, is a Tier 1 manufacturer of major aircraft structures and assemblies, based in Mississauga, Ontario. Over the past decade, MHICA has built more than aircraft components, it has built a recognized worldwide reputation for capacity, precision, on-time delivery and excellence.
MHICA's facilities include a 270,000 sq ft state-of-the-art manufacture and assembly facility and a 70,000 sq ft supply chain and logistics centre, where more than 700 highly-skilled employees are working on Bombardier's sector-leading Global 5000/6000 and Challenger 350 business aircraft. MHICA's technicians build and join wing assemblies and fuselage centre sections, as well as perform systems and flight control assembly installations and testing.
Building complex aircraft structures at the highest levels requires a full and well-managed inventory. MHICA's logistics centre ensures the stable and on-time delivery of materials, sub-assemblies and tooling needed for continuous and fluid assembly. Our Supply Chain and Logistics Centre sources materials and manages more than 30 supply chain partners from across North America. MHCIA conducts quality control and inspections of incoming components and materials, assembles work kits and warehouses the inventory that keeps our assembly facility running smoothly.
MHICA's dedicated people, extensive experience, demonstrated efficiency and world-class facilities contribute to Bombardier Aerospace's success as a world-class aerospace leader, enabling them to be atop of the aerospace world in the business and commercial aircraft design and production.
MHI Canada Aerospace, Inc looks to the future and the development of new partnerships with leading aerospace manufacturers. For more information about MHICA's skilled workforce, logistics centre, and world-class assembly facilities, please contact us at 905-612-8131
Offices: 6390 Northwest Drive, Mississsauga, Ontario L4V 1S1, CA
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