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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Accident Insurance, Term Life Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
Oversee day-to-day operations across Texas stations to achieve financial goals, safety standards, and customer satisfaction. Lead station management teams, manage workforce scheduling, and ensure the delivery of the company's vision and core values.
Requirements
Requires 5 to 7 years of progressive multi-site leadership experience in transportation, aviation, hospitality, or logistics. Must have strong financial acumen, a valid driver's license, and the ability to support a 24/7/365 operation with significant regional travel.
Full job description
Description
Location: Irving, TX (On-Site – Must currently reside in DAL/DFW area)
Reports to: CEO
Compensation: $125,000 Base Salary + Annual Performance Bonus
Schedule: Full-Time | 30-40% Travel
Why SkyHop Global?
We’re a fast-growing, service-driven company trusted by major airlines nationwide. Our product is service—and our success is built on safety, teamwork, and accountability.
Lead Operations Across Texas
SkyHop Global (or Company) is one of the top providers of ground transportation to airline crews across the country. Reporting directly to our CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region. The Regional Director of Operations will provide leadership and direction to our station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values. With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision.
SkyHop Global, a national leader in airline crew ground transportation and an Inc. 5000 company, is seeking a Regional Director to oversee operations across our Texas market (Austin, Houston, Dallas/DFW).
This is a highly visible leadership role responsible for driving operational performance, financial results, workforce management, and customer satisfaction across multiple locations. We are looking for a hands-on operator who thrives in a fast-paced environment, can solve complex operational challenges, and has a proven ability to lead large teams through rapid growth and change.
Our business operates 24 hours a day, 365 days a year. Success in this role requires strong decision-making, adaptability, accountability and a relentless focus on execution.
The Regional Manager will have overall responsibility for multiple locations. Your primary objective will be to ensure that each location operates efficiently in alignment with the company’s core values and contractual commitments. You will also be responsible for building and maintaining strong business relationships, ensuring customer satisfaction, and driving continuous improvement opportunities across all sites. Primary objective is to ensure the location is operating efficiently based on the company’s core values and contractual commitments, while ensuring strong business relationships and confidence are established and maintained. Build account stability and customer satisfaction by focusing on continuous improvement opportunities.
Major Responsibilities:
People:
- Acquisition and development of a team that can exceed client expectations while meeting company standards
- Provides leadership for employees
- Develop, mentor and promote strong performers at all levels of operations
- Establishes the scheduling requirements for employees/agents under their supervision. Makes assignments to assure that - positions are covered and that the Client is being services in accordance with their needs.
- Responsible for placing employees due to call offs and time off requested.
Finance
- Develop tactical and strategic plans to build talent pipeline through associate development
- Meet profit and growth objectives
- Drive consistent operational performance across all locations with a focus on safety, service and cost
- Ensure all operations are optimally staffed and organized to maximize performance and service delivery
- Respond timely and follow-up to communications
- Communicate professionally
- Time management
- Manages P&L & revenue growth for location
- Work with the Operations and Finance Teams to develop and implement business plans to improve financial performance year over year
Safety:
- Instill in the employees that safe performance is a critical element required to achieve success and is a recognized indicator of individual and team effectiveness
- Actively participate in the development and effective execution of location strategies and performance goals
- Ensure compliance with all applicable regulatory agencies and company policies and procedures
- Prepares reports, investigates, response to questions and provides documentation.
- Follows all safety rules. Observes and reports any unsafe or hazardous conditions immediately to proper authority.
Fleet/Assets:
- Develop a balanced fleet/asset approach that promotes utilization, safety, service and driver success
- Maintain vehicle maintenance requirement and records; schedule regular and irregular audits of unit vehicles; Other projects and tasks as assigned by the CEO
Requirements
As a leader within the organization, you must be passionate about customer service, have experience in the transportation/airline or hospitality industry, and an understanding of DOT and Safety Compliance. Other requirements include:
- 5 - 10 years managerial experience, including P&L responsibility, required
- Ability to properly prioritize, implement and manage work schedules, projects and build relationships.
- Customer Relationship management
- Utilize routing optimization, Transportation Management Systems, and driver safety management tools to enhance operational efficiency and ensure compliance with safety standards
- Multi-State operational oversight
- Strong Financial Experience and Problem Solving / Process Improvement skills required
- Willingness to travel as necessary, work the required schedule, work at the specific location required
- Transportation/Logistics experience a plus
The Regional Director needs to believe in and lead by example when it comes to our 5 core values.
I am Raving Fans - Providing “Raving Fan” Service. Going above and beyond for our customers
I am Innovation – Constantly innovating, always being proactive rather than reactive
I am Accountable – Holding yourself and your team to the highest standards of customer service and taking responsibility for issues that arise
I am Valuable – Making sure that our customers and team members feel valued at all times
I am SkyHop Global – Ensuring all employees represent the SkyHop Global values at all times.
WHAT WE OFFER:
Benefits: Medical, Dental, Vision, Disability, Accident, Term Life
ON TIME, EVERY TIME
OUR PLEDGE - WE ARE HERE
We are here. Three simple but critical words to any crew. Not surprising when you consider that the people being picked up have worked long hours taking care of lots and lots of people. At SkyHop we want to make each crew member feel that we are thrilled and committed to take care of them.
Our core belief is that we must provide the safety and reliability we would provide to our own family. And just like in a family we believe in communication. That’s why we offer FREE wi-fi in all our vans and technology for crews to communicate with our drivers at the touch of a finger.
This is why SkyHop Global is being recognized as the groundbreaking company in national ground transportation.
Offices: 1170 Lee Wagener Blvd Suite 203, Fort Lauderdale, Florida 33315, US · 6923 Narcoossee Rd., Ste 633, Orlando, Florida 32822, US
How much do Customer Service & Support jobs in Texas pay?
Based on 4855 listings with disclosed salaries, most customer service & support jobs in Texas pay between $47k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Texas right now?
There are currently 68,149 open customer service & support positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Texas?
Yes — 3794 of the 68149 open customer service & support positions offer remote or hybrid work (1862 remote, 1932 hybrid).
How do I apply for Customer Service & Support jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.