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Full-time
Posted 2d ago
Apply by Aug 26
~40 hrs/week
Responsibilities
The Service Operations Assistant directs front-end operations, manages staff scheduling, and ensures compliance with company policies regarding cash handling and customer service. They also resolve customer complaints, monitor store cleanliness, and assist in training front-end employees.
Requirements
Candidates must possess thorough knowledge of front-end operations and demonstrate strong leadership and communication skills. The role requires the ability to stand for long periods, lift up to 50 lbs, and work flexible hours including nights, weekends, and holidays.
Full job description
PURPOSE:
Exemplifies and ensures strong customer service in all areas of the job. Directs and controls the operation of the
front end, in compliance with Company policies and procedures.
DUTIES AND RESPONSIBILITIES:
• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Assists Service Operations Manager in managing and scheduling duties of Cashiers, Courtesy Clerks and Service
Supervisor(s). In some Divisions, may assist in supervising Administrative Coordinator/Bookkeeper and must
have complete knowledge of Administrative Coordinator/Bookkeeper duties (see job description for AC
Bookkeeper).
• Works closely with the Service Operations Manager to meet sales, service scores, quarterly labor, bag expense,
cash shortages and overages, and check expense projections.
• Assists in directing and supervising front end operations, monitoring and directing customer traffic flow,
coverage of checkout lanes, cleanliness and appearance of front end sales floor and restrooms.
• Complies with and ensures compliance with Company policies and procedures (i.e., Cash Handling, Employee
Purchase, Restricted Product Sale, Coupon and Gift Card policies, scan accuracy, scheduling of minors,
Product Return Policy, WIC, sanitation, safety, security, grooming and dress code standards, check acceptance,
etc.). Reports policy violations to the Service Operations Manager and Store Director.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer
complaints and reports to the Service Operations Manager and Store Director, as appropriate.
• Accurately operates checkstand equipment such as a cash register, electronic payment system, Self-Checkout
(SCO), Remote Approval Station (RAP), scanner and scale to process customer orders in strict compliance with
Company Policies and Procedures (i.e., Cash Handling, Employee Purchase, Product Return Policy, Restricted
Product Sale, Void, Refund, Coupon and Gift Card policies, scan accuracy, WIC, check acceptance, Shoplifting
Apprehension Policy, etc.). Reports policy violations to store management.
• Handles cash flow requirements including deposits, armored car service, safe transactions, issues and pickups,
tills, approving checks and refunds, and monitoring cashier funds and cash handling procedures. Completes
and ensures completion of all front end forms. Works with Service Operations Manager and Service
Supervisor(s) to solve problems including cash variances, refund and till balance irregularities, and payroll
violations.
• Partners with Division Loss Prevention and Administrative Coordinator to resolve cash and other shrink issues.
• Provides assistance to Service Operations Manager and Administrative Coordinator regarding cash balancing
issues.
• Assists in front end employee training in conjunction with the Service Operations Manager and Administrative
Coordinator.
• Assists with various front end administrative duties such as ordering money orders, bus passes, lottery, gift
cards, postage and change (if applicable). Balancing of money orders, money transfers, gift cards, lottery, and
maintains control logs.
• Reports scan file problems in a timely manner. Ensures front end equipment is operational and take appropriate
action to correct. Implements emergency procedures in the event of computer equipment malfunctions.
• Complies with Company programs to address shrink, excessive voids and refunds, and cash handling problems.
• Ensures compliance with all Company policies, including cash handling, employeeemployee discount, gift cards,
money orders (where applicable), sanitation, safety, security, etc.
• Makes schedule adjustments as needed to support customer service needs.
• Serves as overflow cashier when needed.
• Assists in implementing front end programs.
• Maintains confidentiality concerning employees, store sales, and Company information. Maintains accurate
department records.
• Attends required training and sales meetings.
• Responsible for performing all job duties with honesty and integrity and in compliance with Company policies
and procedures.
• Other necessary and required duties.
PHYSICAL AND GENERAL REQUIREMENTS:
• Possess a thorough knowledge of Front End operations policies and procedures. Requires knowledge of one
and two-step math calculations (i.e. addition, subtraction and percent calculations).
• Friendly, courteous, and maintains composure in dealing with customers, co-workers and vendors as well as
having the ability to concentrate and deal with interruptions and customer complaints, etc., and take initiative.
• Requires good written and verbal communication, leadership skills and professional demeanor.
• Requires legible handwriting and ability to follow written instructions.
• Works with variety of front end systems. Operates computer software and electronic devices, to record and
track sales, and schedule employees.
• Stands for long periods of time, walk, bend, stoop, kneel, twist and turn frequently. Ability to frequently reach, lift
and maneuver items of varying dimensions and sizes up to approximately 50 lbs. Manual dexterity and good
eye-hand coordination are necessary.
• Utilizes cleaning supplies.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Occasional travel,
including overnight travel, may be required. Good attendance is required.
• May use calculators, keyboards, telephone, computer and other office equipment in the course of normal
workday.
• Utilizes cleaning supplies and equipment (mop, broom, etc.) and related chemical materials.
• Complies with and ensures compliance with Company grooming standards and dress code, including safety
shoes, gloves, aprons and head coverings, etc.
WORK ENVIRONMENT:
Most work is performed in a temperature controlled store environment. Requires some exposure to varying weather
conditions for performance of outdoor duties. Will be exposed to traffic in parking lots, maneuvering shopping carts
and varying degrees of traction on indoor and outdoor surfaces during inclement weather. Frequent exposure to
and handling of hot and cold product.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Related keywords
Front end operationsCash registerSelf-checkoutLoss preventionCustomer serviceStaff schedulingInventory controlCash managementSafety standardsAdministrative dutiesRetailPoint of saleComplianceTeam supervisionConflict resolutionTraining
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Our 285,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Learn more about our Social Media Standards and Guidelines: https://www.albertsonscompanies.com/policies-and-disclosures/social-media-standards-and-guidelines/default.aspx
Offices: 250 E Parkcenter BLVD, Boise, Idaho 83706, US · 11555 Dublin Canyon Rd, Pleasanton, California 94588, US · 20427 N 27th Ave, Phoenix, Arizona 85027, US
Meat and PoultryInformation TechnologyFood DeliveryRetailFood and BeverageQuality Assurance
How much do Customer Service & Support jobs in Texas pay?
Based on 4855 listings with disclosed salaries, most customer service & support jobs in Texas pay between $47k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Texas right now?
There are currently 68,149 open customer service & support positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Texas?
Yes — 3794 of the 68149 open customer service & support positions offer remote or hybrid work (1862 remote, 1932 hybrid).
How do I apply for Customer Service & Support jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.