Houston, Texas, United States · On-site
*Applicant must be local to the Houston, TX area* Enable Resource Group is seeking a mission-minded Service Desk Technician to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Gr…
Skills: Microsoft 365, Active Directory, Entra ID, Windows OS, Ticketing Systems
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The technician will serve as the initial point of contact for clients to troubleshoot and resolve Tier I and Tier II technology issues. The role focuses on building strong client relationships while translating complex technical concepts into understandable terms.
Candidates need 1-3 years of IT support experience or a technical bachelor's degree, with proficiency in Microsoft 365 and Active Directory. A successful applicant must be local to Houston and able to pass a background check.
Applicant must be local to the Houston, TX area
Enable Resource Group is seeking a mission-minded Service Desk Technician to join our growing team!
Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.
As a Service Desk Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a client-first service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way.
Key Responsibilities:
At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.
By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!
Comprehensive IT Solutions, Strategic Planning & Consulting, and Cybersecurity for Churches, Schools, and Businesses
Enable Resource Group is a social enterprise that was formed with the specific intent to “Change Lives by Serving Those Who Serve." We operate through two separate divisions, Enable Ministry Partners and Enable Technology Group. Both divisions serve their customers by providing them with technology services, consulting expertise, and solutions that enable performance while maximizing the stewardship of resources. We know that technology can play a vital role in assisting organizations to reach, serve, educate and assist their constituents. Enable Ministry Partners serves churches, providing them a unique Ministry Enablement℠ solution that blends church management software expertise, data analytics, cybersecurity solutions, and a full suite of managed technology services. Churches have very specific software needs and other distinctives that are unique to ministry organizations, so we have designed our Ministry Enablement℠ solution specifically for the distinctive needs of churches. Enable Technology Group serves commercial enterprises, non-profit organizations, and schools. We provide our clients with a mix of strategy and technology skills, including executive-level strategic technology planning, large-scale project management, network design and support, business continuity, and cloud-based infrastructure solutions.
Offices: 5123 Virginia Way, C-13, Brentwood, Tennessee 37027, US · Houston, TX, US · Dallas/Ft. Worth, TX, US · San Antonio, TX, US · Jacksonville, FL, US
Comprehensive IT Solutions, Strategic Planning & Consulting, and Cybersecurity for Churches, Schools, and Businesses
Enable Resource Group is a social enterprise that was formed with the specific intent to “Change Lives by Serving Those Who Serve." We operate through two separate divisions, Enable Ministry Partners and Enable Technology Group. Both divisions serve their customers by providing them with technology services, consulting expertise, and solutions that enable performance while maximizing the stewardship of resources. We know that technology can play a vital role in assisting organizations to reach, serve, educate and assist their constituents. Enable Ministry Partners serves churches, providing them a unique Ministry Enablement℠ solution that blends church management software expertise, data analytics, cybersecurity solutions, and a full suite of managed technology services. Churches have very specific software needs and other distinctives that are unique to ministry organizations, so we have designed our Ministry Enablement℠ solution specifically for the distinctive needs of churches. Enable Technology Group serves commercial enterprises, non-profit organizations, and schools. We provide our clients with a mix of strategy and technology skills, including executive-level strategic technology planning, large-scale project management, network design and support, business continuity, and cloud-based infrastructure solutions.
Offices: 5123 Virginia Way, C-13, Brentwood, Tennessee 37027, US · Houston, TX, US · Dallas/Ft. Worth, TX, US · San Antonio, TX, US · Jacksonville, FL, US
