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Full-time
high school
Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Holidays
Posted 8d ago
~40 hrs/week
Responsibilities
The Branch Associate will serve as the face of the company by greeting customers, managing inquiries, and providing exceptional service at the front counter. They will also support branch operations by assisting with order fulfillment, showroom maintenance, and collaborating with internal teams to ensure efficiency.
Requirements
Candidates must have at least 1 year of experience in sales, customer service, or sales support and possess a High School Diploma. Strong communication skills, a growth mindset, and the ability to multitask in a fast-paced environment are essential.
Full job description
The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.
Branch Associate
📍 Location: Bartlett, TN
📅Schedule: Monday-Friday | Day Shift
💲 Hourly Range: Dependent on experience
About Us
SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.
Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.
Our Core Values
At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.
🔧Provide Fanatical Service We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.
⚡Act With Urgency In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.
🤝Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.
📈Continuously Improve We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.
We’re Hiring a Branch Associate!
Do you have a background in front counter sales along with customer service? Are you passionate about building relationships? Do you enjoy being involved in several aspects of a Company? Are you looking for an opportunity that opens doors to learning new areas and growth within a Company? If so, we are looking for you to join our exceptional team as a Front Counter Associate in
What You’ll Do
As a Branch Associate, you’ll be at the heart of our operations supporting customers, sales teams, and branch operations:
Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
Support branch operations by assisting sales reps and managers and pulling orders.
Keep our showroom organized, merchandised, and ready to impress.
Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!
Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
Partner with internal teams such as Sales, Purchasing, and Customer Service to resolve issues and ensure smooth order fulfillment.
Perform other duties and responsibilities as assigned to support operational success.
What You Bring
You may be a great fit if you:
Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
✔ Communication: Clear, friendly, and professional—whether in person, on the phone, or over email. ✔ Growth Mindset: Eager to learn our products and anticipate customer needs. ✔ Initiative: A proactive team player with a can-do attitude who steps in to help without being asked. ✔ Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience. ✔ Tech-Savvy: Comfortable navigating systems and assisting customers digitally. ✔ Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision. ✔ Bilingual a Plus!
Why You’ll Love Working With Us
💰Compensation – Hourly 🤝Team Culture – Family-oriented, collaborative environment 💼Comprehensive Benefits – Medical, Dental, Vision 📈Retirement – 401(k) with company match 🕒Time Off – Paid Time Off (PTO) and holidays 🚀Career Growth – Advancement opportunities with a growing national brand
Ready to Build Your Future with SouthernCarlson?
Apply today and take the next step in your career!
All offers are contingent on a successful background check and drug screening.
At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Some of the country's finest fastening and packaging distributors have come together to form SouthernCarlson - a leading distributor of the most recognized brands of construction and packaging machines, tools and supplies in the industry. Supported by our network of service and repair technicians, the company has evolved to encompass over 130 locations in 34 States and Mexico.
Offices: 10840 Harney St, Omaha, NE 68154, US
PaslodeDuo-FastMax USASimpsonStabilaResidential Construction MaterialsCommercial Construction MaterialsIndustrial Fastening and SystemsPackaging Materialsand Fastening Systems
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1273 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$103k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,012 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 910 of the 17012 open customer service & support positions offer remote or hybrid work (485 remote, 425 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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