Service Coordinator Order Experience CRT/DME Repair
Chattanooga, Tennessee, United States · On-site
Entry level
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Service Coordinator Order Experience CRT/DME Repair
The Service Coordinator manages service and repair requests while facilitating the efficient movement of orders through the processing system. They are responsible for coordinating service technician schedules and ensuring high levels of customer satisfaction through effective communication and issue resolution.
Requirements
Candidates must possess at least a high school diploma or GED and a minimum of one year of customer service experience. Proficiency in Microsoft Office suite and the ability to work in a fast-paced environment are essential for this role.
Full job description
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds, and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening, and ongoing definitive actions.
JOBPURPOSE: Receives and implements service and repair requests and coordinates the timely provision of services.Facilitates timely order movement through Numotion’s order processing system.
KEYRESPONSIBILITIES:
Assists customers with service & repair requests, enters and maintains accurate data in order processing system while progressing orders through to completion.
Releases purchase orders for replacement parts accurately and in a timely manner, facilitating completion of warranty and RA documentation as appropriate.
Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times; communicates to customers their financial responsibility.
Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
Coordinates scheduling & routing of service techs on request.
Reconciles routes and daily schedules to ensure proper allocation of service technician’s time,
reporting discrepancies to management.
Meets all set productivity and performance standards.
Participates in Service & Repair initiatives to continually improve department results.
Other duties as assigned by manager.
Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and valuesconsistent with Numotion’s mission.
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federalregulations.
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
High school diploma or general education degree (GED) or equivalent combination of experience and education.
Minimum one year of customer service experience.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
Strong communication skills, both written and verbal
Strong listening, organization and priority setting skills.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Ability to provide best-in-class customer service
Working knowledge of service order processing experience.
Knowledge of complex rehab equipment and products.
Prior experience working in durable medical equipment industry.
Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those thatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthejob.
Prolonged periods of working at a desk and/or on a computer.
Frequent use of hands, wrists, fingers associated with computer equipment.
Occasionally move and reach with arms and hands.
Ability to communicate effectively.
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Related keywords
Service CoordinatorComplex Rehabilitation TechnologyCRTDMEOrder ProcessingCustomer ServiceRepair RequestsPurchase OrdersWarrantySchedulingRoutingData EntryMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Numotion is the nation’s largest and leading provider of products and services to help individuals with mobility limitations maximize their health, personal independence, and actively participate in everyday life.
Through our collection of brands, we provide those living with disabilities greater independence. Numotion, the company works with clinicians and health plans to serve people living with disabilities with prescription-based products including individually configured Complex Rehab Technology (CRT), disposable urological and incontinence supplies, and other assistive technologies. Via CorLife (www.corlifedfe.com) the company serves workers compensation insurance carriers by coordinating a full spectrum of care for injured workers, including all forms of mobility equipment, medical supplies and home health care. With SpinLife, (www.spinlife.com) the company offers consumers online retail access to a wide range of mobility and lifestyle enhancement products designed to provide greater independence in and out of the home.
Our Services
As a convenient, single resource, we provide a wide spectrum of mobility needs to our customers, including:
- CRT Products and Accessories
- Innovative Lifestyle Products
- Service and Repair
- Medical Supplies
- Educational Courses, Events, Seminars, etc.
- Wheelchair Accessible Vehicles
- Speech Solutions
- Online Retail Mobility and Lifestyle Enhancement Products
- Catastrophic Workers' Compensation
Offices: 155 Franklin Road, Suite 100, Brentwood, TN 37027, US · 975 Hornet Drive, Hazelwood, MO 63042, US
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1273 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$103k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,012 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 910 of the 17012 open customer service & support positions offer remote or hybrid work (485 remote, 425 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Tennessee