Overview The Intake & Authorization Coordinator plays a critical role in supporting Otterbein Universal's home health and hospice ministries. This In office position ensures timely, accurate, and efficient handling of in…
Description Training and Tech Support Leader Location: Aurora, OH Position Summary: The Training and Tech Support Leader is responsible for designing, implementing, and managing training programs that support services, m…
Skills: Instructional Design, Adult Learning Principles, Training Facilitation, Coaching, Technical Support
Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state resta…
POSITION SUMMARY: Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic …
Skills: Leadership, Team Management, Customer Service, Sales Management, Optical Operations
Description JOB SUMMARY Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process …
Skills: Project management, Customer service, Order management, Communication, Time management
Overview Role: Floor Tech Join Healthcare Services Group (HCSG) as a Floor Tech, where you will play a vital role in maintaining the cleanliness and appearance of floors in a long-term care facility. At HCSG, we are pass…
Skills: Floor care, Buffing, Refinishing, Equipment operation, Infection control
Overview Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining a clean and safe environment in a long-term care facility. At HCSG, we are passionate abo…
Central Scheduling - Scheduler - 1st Shift - Full-Time
Greenville, Ohio, United States · On-site
Mid level
This full time position will be for day shift working in Central Scheduling 40 hours weekly with no weekend requirements. This position is responsible for schedule of all inpatient and outpatient-scheduled assigned appoi…
Skills: Medical terminology, Scheduling, Insurance verification, Pre-certification, Pre-authorization
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Operational management, P&L management, Budgeting, Sales growth, Customer service
Multi-Site Security Officer Wage: $20.00/ hour This is a temporary position. Valid Driver's License required. Must be available to work 1st, 2nd, and 3rd shifts. 1+ year of security experience required. We help make your…
Benefits: Free uniforms Opportunity for advancement Company parties Employee discounts Flexible schedule Community. Passion. Driven. If you mention fitness within moments of meeting someone...if you encourage friends and…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer service, Communication skills, Basic math, Counting, Addition
Operations Associate (Part-Time) - Kenwood Towne Centre
Cincinnati, Ohio, United States · On-site
$15/hr–$17/hr
Entry level
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Sales Associate (Part-Time) - Kenwood Towne Centre
Cincinnati, Ohio, United States · On-site
$15/hr–$17/hr
Entry level
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Inventory Management, Labor Planning, Scheduling, Budget Management, Team Leadership
Perform general clean-up and stock work in the Meat department and provide customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Skills: Customer service, Stocking, Cleaning, Food preparation, Communication
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honest…
Skills: Customer service, Communication skills, Basic math, Counting, Addition
Receptionist Security Officer Wage: $16.88/ hour Must be available to work 2nd shift. Full-time position. 1+ year of customer service experience required. We help make your world a safer place. Securitas is a global comp…
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honest…
Skills: Customer service, Communication skills, Safety awareness, Cleaning
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
associate degree
Medical Insurance, Vision Insurance, Dental Insurance, Pet Insurance, Life Insurance, Employee Assistance Program
Posted 11d ago
~40 hrs/week
Responsibilities
The Intake & Authorization Coordinator manages intake calls, referral coordination, and insurance authorizations to ensure a smooth patient admission process. They also maintain accurate patient records in the EMR and ensure compliance with healthcare regulations.
Requirements
Candidates should have at least an associate's degree or equivalent experience and a minimum of one year in admissions or administrative roles. Proficiency with EMR systems and a valid driver's license are required.
Full job description
Overview
The Intake & Authorization Coordinator plays a critical role in supporting Otterbein Universal's home health and hospice ministries. This In office position ensures timely, accurate, and efficient handling of intake calls, referral coordination, insurance authorizations, and admission processes. The role also supports payer verification, document management, and communication with referral sources. This position helps ensure a smooth and prompt patient experience while upholding Otterbein SeniorLife’s mission and core values.
Otterbein Universal Home Health provides Home Health services for the elderly, complimenting already strong independent senior services, outpatient capabilities and clinical facilities at Otterbein. This wide array of services establishes one of the most extensive portfolios of independent senior care capabilities in the state.
Otterbein Universal Home Health is a Medicare-certified home health agency with an established reputation for high-quality services. Otterbein Home Health services are an integral part of Otterbein Retirement Living Communities services portfolio and available to Otterbein West Liberty residents, in addition to residents in the surrounding area.
Providing a high level of personalized care, Home Health by Otterbein is guided by Otterbein’s nearly century-old tradition of faith-based ministry, clinical skills and strong community ties.
Hospice is a philosophy of care for those facing life-limiting illnesses, as well as their families and caregivers. The focus of hospice care is to help patients experience peace, comfort, and quality of life while also offering support and services to their family and caregivers.
At Otterbein Universal Hospice, our dedicated and compassionate team is here to help you through all stages of life’s journey. When the time comes for hospice care, our team will involve you and your loved ones in your care options, and together with you, develop a personalized plan of care. Our team includes nurses, a chaplain and social worker for your care and support. We offer the peace that comes with being cared for in your home.
At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.
Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.
Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.
Responsibilities
Referral & Admissions Coordination:
Answer and respond to intake calls with a sense of urgency and professionalism.
Coordinate and process referrals, insurance authorizations, and admission details to support a fast and accurate start of care.
Gather required patient information and enter into EMR accurately; update as needed.
Assemble and manage start-of-care (SOC) or admission packets.
Notify patients of out-of-pocket costs and collect payments as needed.
Manage the MSP (Medicare Secondary Payer) process.
Insurance & Documentation Support:
Verify patient payer coverage through electronic portals.
Maintain accurate records for eligibility and benefit periods.
Upload and manage documents and physician orders in the EMR.
Assist with time-sensitive information including benefit periods, Face-to-Face forms, and CTIs.
Deliver or pick up documentation from referral sources as needed (limited travel).
Compliance & Confidentiality:
Maintain the confidentiality of all patient care information.
Ensure patient records are secure and compliant with applicable laws and regulations.
Stay current on all mandatory and departmental training.
Participate in compliance projects and submit required reports as requested.
Administrative Support:
Assist other team members when workload permits.
Answering a multi-line phone system.
Provide feedback and recommendations to the Director of Shared Services.
Support projects and quality initiatives, including QAPI and audits such as ADRs and RCD.
Communication & Team Culture:
Foster a positive, calm, and supportive environment within the department.
Maintain open and respectful communication with internal teams and external partners.
Provide regular updates and share critical information with the team.
Exercise sound judgment and include appropriate team members in decision-making.
Safety & Risk Awareness:
Participate in emergency preparedness programs and drills.
Identify and report safety concerns promptly.
Remain aware of healthcare environment risks, including infectious materials and challenging interactions.
Experience & Qualifications
Associate’s degree or equivalent experience preferred.
Minimum of 1 year experience in admissions, authorization, or administrative experience preferred.
Familiarity with EMR and healthcare systems such as Allscripts, Trella Health, PCC, MatrixCare, and Careficient preferred.
Valid driver’s license and insurance required.
Possess exceptional interpersonal and communication skills
BENEFITS*
Health & Wellness
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
Financial Security
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
Growth & Development
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
Why work for Otterbein SeniorLife:
For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.
Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.
Follow your passion and apply today to begin a meaningful career as an Intake & Authorization Coordinator at Otterbein!
Experience senior living the way it was meant to be: full of opportunities, connected to family, faith, and community.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1912
Headquarters
Lebanon, Ohio
LinkedIn followers
5,599
For over 100 years, Otterbein SeniorLife has served families and communities throughout Ohio and in Indiana.
Our nine SeniorLife Communities offer independent and assisted living, rehabilitation and therapy, skilled nursing, and memory care. We're also proud to be the nation's largest provider of small house-based nursing care, with nine Ohio locations.
Our values guide every one of our partners, every day, and include:
• Respect. Value the older person as a child of God
• Commitment. Believe in the mission with loyalty and passion of purpose
• Stewardship. Use our time, talent, and treasure prudently with our neighbor in mind
• Community. Work with persons and organizations in a spirit of inclusiveness
• Quality. Strive to achieve the measure of excellence in all we are and wish to become
• Ministry. Perfect our service through faith, hope, and love
• Wisdom. Appreciate and value that which is borne of life’s experience in all persons
• Health. Promote the holistic well-being of individuals
If you lead by example and demonstrate excellence, you’ll thrive at Otterbein SeniorLife! Those who are passionate about the Otterbein mission are rewarded with a unique working environment, a supportive atmosphere, and a positive long-term future.
We’re proud of our past and look forward to a bright future as we continue to enhance the quality of life and holistic growth of older persons.
Offices: 3855 Lower Market St, Suite 300, Lebanon, Ohio 45036, US · 9400 North Shore Blvd., Lakeside-Marblehead, OH 43440, US · 11230 State Route 364, St. Marys, Ohio 45885, US · 100 Red Oak Drive, Cridersville, Ohio 45806, US · 3529 Rivers Edge Dr., Perrysburg, Ohio 43551, US
How much do Customer Service & Support jobs in Ohio pay?
Based on 2435 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$101k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Ohio right now?
There are currently 29,854 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Kroger, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ohio?
Yes — 1387 of the 29854 open customer service & support positions offer remote or hybrid work (679 remote, 708 hybrid).
How do I apply for Customer Service & Support jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.