Columbus, Ohio, United States · On-site
$18/hr–$23/hr
Job Title: Customer Services Specialist (40 hr./Non-Exempt/Full-time) Location: Karl Road Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustme…
Skills: Customer service, Problem solving, Cash handling, Technology troubleshooting, Library systems
Columbus, Ohio, United States · On-site
$18/hr–$23/hr
Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Barnett Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustm…
Skills: Customer service, Problem solving, Cash handling, Technology troubleshooting, Library operations
Groveport, Ohio, United States · On-site
$18/hr–$23/hr
Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Southeast Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjus…
Skills: Customer service, Problem solving, Cash handling, Technology troubleshooting, Data entry
Reynoldsburg, Ohio, United States · On-site
$17/hr–$21/hr
Job Title: Materials Services Associate (20/24 hrs./Non-Exempt/Part-time) Location: Hilltop Branch Starting Pay Range: $17.51-$21.53 hourly (commensurate with experience) Note: For internal candidates, pay adjustments ar…
Skills: Shelving, Materials processing, Customer service, Alphabetical sorting, Numeric sorting
Columbus, Ohio, United States · On-site
$21/hr–$28/hr
Job Title: Information Services Specialist (20/24 hrs./Non-Exempt/Part-time) Location: Gahanna Branch Starting Pay Range: $21.49 – $28.89 hourly (commensurate with experience) Note: For internal candidates, pay adj…
Skills: Customer service, Information research, Program planning, Collection management, Merchandising
Columbus, Ohio, United States · On-site
$17/hr–$21/hr
Job Title: Materials Services Associate (20/24 hrs./Non-Exempt/Part-time) Location: Hilltop Branch Starting Pay Range: $17.51-$21.53 hourly (commensurate with experience) Note: For internal candidates, pay adjustments ar…
Skills: Materials processing, Shelving, Customer service, Alphabetic sorting, Numeric sorting
New Albany, Ohio, United States · On-site
$21/hr–$28/hr
Job Title: Youth Engagement Specialist (20/24 hrs./Non-Exempt/Part-time) Location: New Albany Branch Starting Pay Range: $21.49 – $28.89 hourly (commensurate with experience) Note: For internal candidates, pay adju…
Skills: Youth engagement, Customer service, Early literacy, Program planning, Conflict resolution
Dublin, Ohio, United States · On-site
$18/hr–$23/hr
Job Title: Customer Services Specialist (40 hr./Non-Exempt/Full-time) Location: Dublin Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustments…
Skills: Customer service, Problem solving, Cash handling, Technology troubleshooting, Communication
Columbus, Ohio, United States · On-site
$21/hr–$28/hr
Job Title: Youth Engagement Specialist (20/24 hrs./Non-Exempt/Part-time) Location: Driving Park Branch Starting Pay Range: $21.49 – $28.89 hourly (commensurate with experience) Note: For internal candidates, pay ad…
Skills: Youth engagement, Literacy promotion, Program development, Customer service, Community outreach
Columbus, Ohio, United States · On-site
$18/hr–$23/hr
Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Northern Lights Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay…
Skills: Customer service, Problem solving, Cash handling, Technology troubleshooting, Library systems
Columbus, Ohio, United States · On-site
$51k–$69k/yr
Job Title: Youth Services Librarian - (40 hr./Exempt/Full-time) Location: Main Library Starting Pay Range: $51,064.00 - $68,619.20 annually (commensurate with experience) Note: For internal candidates, pay adjustments ar…
Skills: Youth services, Reference services, Readers' advisory, Collection management, Community outreach
Gahanna, Ohio, United States · On-site
Job Title: Driver/Sorter (40hr./Non-Exempt/Full-time) Location: Gahanna Operations Center Starting Pay Range: $18.75 hourly Note: For internal candidates, pay adjustments are made in accordance with our Compensation and …
Skills: Driving, Sorting, Material handling, Box truck operation, Data collection
Columbus, Ohio, United States · On-site
$19/hr–$20/hr
Job Title: Security Officer, Rover (40 hrs./Non-Exempt/Full-time) - 4 openings Home Locations: Barnett, Hilltop, Northside, and Parsons Branches Note: These positions are intended to provide coverage at all locations. St…
Skills: Security, Customer service, De-escalation, Crisis intervention, Surveillance
Columbus, Ohio, United States · On-site
$54k–$73k/yr
Job Title: Customer Services Manager (40 hrs./Exempt/Full-time) Location: Whitehall Branch Starting Pay Range: $54,163.20 - $72,758.40 (commensurate with experience) Note: For internal candidates, pay adjustments are mad…
Skills: Staff supervision, Customer service, Conflict resolution, Problem solving, Budget management
Columbus, Ohio, United States · On-site
$18/hr–$23/hr
Job Title: Customer Services Specialist (20/24 hrs./Non-Exempt/Part-time) Location: Driving Park Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay a…
Skills: Customer Service, Problem Solving, Cash Handling, Library Technology, Microsoft Office
Columbus, Ohio, United States · On-site
$18/hr–$23/hr
Job Title: Customer Services Specialist (40 hr./Non-Exempt/Full-time) Location: Whitehall Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustme…
Skills: Customer Service, Problem Solving, Cash Handling, Account Management, Technology Troubleshooting
Columbus, Ohio, United States · On-site
$17/hr–$21/hr
Job Title: Materials Services Associate (20/24 hrs./Non-Exempt/Part-time) Location: Northern Lights Branch Starting Pay Range: $17.51-$21.53 hourly (commensurate with experience) Note: For internal candidates, pay adjust…
Skills: Materials processing, Shelving, Customer service, Alphabetic sorting, Numeric sorting
Columbus, Ohio, United States • On-site
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The Customer Services Specialist serves as a primary contact point for library patrons, responsible for resolving account issues and assisting with library technology. They also manage daily location operations, including processing materials, handling cash, and maintaining the library environment.
Candidates must possess a High School Diploma or G.E.D. and demonstrate proficiency in basic computer software and database services. The role requires the physical ability to lift or push up to 100 lbs and the capacity to communicate effectively with the public.
Job Title: Customer Services Specialist (40 hr./Non-Exempt/Full-time)
Location: Karl Road Branch
Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience)
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/
As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.
Position Schedule
Note: Schedule will be finalized during interview
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.
Our Purpose: Inspire reading, share resources and connect people. Our Vision: A thriving community where wisdom prevails
23 Locations Serving Franklin County
Offices: 96 S. Grant Avenue, Columbus, OH 43215, US
Our Purpose: Inspire reading, share resources and connect people. Our Vision: A thriving community where wisdom prevails
23 Locations Serving Franklin County
Offices: 96 S. Grant Avenue, Columbus, OH 43215, US
