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The Outside Sales Consultant assists customers with agricultural and household needs by providing expert advice on power equipment and home essentials. They are responsible for managing store stock, conducting product demonstrations, and maintaining visual merchandising standards.
Requirements
Candidates must have a high school diploma or equivalent and proven experience in a sales or customer service role. A deep knowledge of agriculture and farm equipment is essential, along with the physical ability to work outdoors and lift up to 50 pounds.
Full job description
Overview
About us
Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.
One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Responsibilities
What You’ll do
The purpose of the Outside Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.
Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.
Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
Assist with receiving, moving, and displaying power equipment products.
Follow the Outdoor Merchandising Guide to its entirety, to ensure that all products are set and maintained to company standards.
Conduct power equipment demonstrations when necessary.
Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.
Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.
Collect customer contact information for situations that require follow-up such as times we are out of a product but expecting it to arrive soon, customer order arrives, new product is received that they might be interested in.
Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
Provide expert advice and product knowledge to customers regarding a wide range of products such as power equipment, mowers, log splitters, UTVs, fencing, 3-point equipment, and trailers.
Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
Promote exclusive offers and awareness of store loyalty program.
Process special orders, operate the POS register, and resolve return issues as needed.
Collaborate with team members to achieve sales targets, foster a cooperative work environment, and contribute to the overall success of the store.
Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies and procedures.
Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor during periods when not assisting customers.
Ability to work outdoors in elements such as Heat, Cold, Rain, Snow, Wind depending on your location.
Participate in cross-training for flexibility in various departments and responsibilities.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
None
Qualifications
Essential Qualities for Success
High school diploma or equivalent; additional education or certifications in agriculture or related fields is a plus.
Proven experience in a sales or customer service role, preferably in a retail environment.
Deep knowledge and passion for agriculture, farm equipment, tools, and home essentials.
Excellent interpersonal and communication skills, with the ability to build rapport with customers and provides exceptional service.
Strong problem-solving abilities and the capacity to handle customer inquiries and concerns effectively.
Results-driven mindset with a focus on achieving sales targets and driving revenue growth.
Ability to work in a fast-paced, dynamic environment and adapt to changing customer demands.
Basic computer skills for point-of-sale transactions and inventory management systems.
Resilience and a willingness to deal with rejection.
Excellent negotiation and conflict resolution skills.
Initiative to devise sales strategies and work under pressure.
Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.
Comfortable navigating computer systems and software to assist customers or manage activities.
Physical Requirements
Must be able to sit or stand for prolonged periods of time.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Must be able to verbally communicate effectively with others (in-person and via electronic devices).
Close vision for computer-related activities.
Ability to use a ladder and/or pallet jack.
Able to navigate and access all facilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Rural King is America’s Farm and Home store, serving those living the rural lifestyle since 1960.
Industry
Retail
Company size
10,001+ employees
Founded
1960
LinkedIn followers
34,752
Founded in 1960, Rural King is a family-owned retailer offering a diverse range of products to support those living the rural lifestyle. We operate over 150 stores across 17 states in addition to two primary distribution centers. We welcome everyone with a friendly smile and a free bag of popcorn! While our business continues to grow, we are committed to supporting each community we serve as a dependable pillar that goes beyond just our storefronts by supporting local events and groups that align with our values.
Our team is comprised of over 9,000 associates that are dedicated to providing quality products at great prices with an extraordinary customer experience no matter how customers interact with the brand. Our associates are our greatest asset and are empowered to take care of their business and their customer.
At Rural King, we value teamwork, integrity and continuous improvement. Anyone with the right attitude and initiative has the opportunity for success and advancement. Our people make the difference!
Offices: 700 Broadway Ave E, Mattoon, Illinois 61938, US · 1103 N Main St, Paris, Illinois 61944, US · 1410 Veterans Ave, Vandalia, Illinois 62471, US · 1324 W Hudson Dr, Litchfield, Illinois 62056, US · 3235 Wabash Ave, Terre Haute, Indiana 47803, US
How much do Customer Service & Support jobs in Ohio pay?
Based on 2410 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Ohio right now?
There are currently 28,959 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ohio?
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