Job Summary: Criterions provides cloud-based Electronic Health Record (EHR) and Practice Management software to independent medical practices, clinics, and billing services across the country. For over 30 years, we've pa…
Commercial Lines Account Manager - Korean Bilingual
Uniondale, New York, United States · On-site
$75k–$85k/yr
Senior$11B raised
Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier h…
Skills: Commercial insurance, Korean language, Policy processing, Customer service, Epic agency management system
About usAnn Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they n…
Skills: Customer service, Styling, Sales, Product knowledge, Point-of-sale system
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working …
Skills: Systems integration, Radar, Laser systems, Optical systems, Troubleshooting
Village of Scotia, New York, United States · On-site
$54k–$73k/yr
Entry level$7M raised
We’re glad you’re here. You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities. As a General Manager, you could be the one helping your restaurant manageme…
Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no won…
State of Location: New York Position Summary: Our Therapy Aides are valued members of our clinic team. They ensure the equipment and clinic remain safe and clean for our patients, provide support to our front office team…
Skills: Patient care, Customer service, Communication skills, Time management, Multi-tasking
Wappingers Falls, New York, United States · On-site
Entry level
State of Location: New York Position Summary: Our Therapy Aides are valued members of our clinic team. They ensure the equipment and clinic remain safe and clean for our patients, provide support to our front office team…
Skills: Customer service, Patient care, Communication skills, Time management, Multi-tasking
Requisition ID: 938914 Store #: 005315 Sunglass Hut MACYS Position:Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities …
Requisition ID: 938495 Store #: 005598 LensCrafters Position:Part-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Sales, Customer service, Optical measurements, Frame selection, Point of sale systems
Market Financial Center Manager - Long Island East Market
Riverhead, New York, United States · Hybrid
$72k–$90k/yr
Mid level$3.6B raised
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Coaching, Customer Service, Management, Performance Management, Talent Development
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Position Summary The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which deliv…
Skills: Leadership, Customer service, Sales, Member retention, Business planning
We have an opening for a full time RUNNER position. Location: Conde Nast - 1 World Trade Center, New York, NY 10007. Note: online applications accepted only. Schedule: Full time; Days may vary, 7:00 AM to 3:00 PM. More d…
Skills: Food delivery, Sanitation, Safety compliance, Customer service, Communication
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. A…
Skills: Customer service, Hospitality, Sales, Point-of-sale software, Communication
Village of Garden City, New York, United States · On-site
Entry level
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. A…
Skills: Customer service, Hospitality, Sales, Point-of-sale software, Communication
Position Title: Commissary Dishwasher @ Barclays Center Pay Range: $28.40 per hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1554947. The adve…
Skills: Customer service, Team leadership, Quality assurance, Scheduling, Communication
Job Description The Food Service Manager is responsible for leading and overseeing all aspects of a high-end corporate dining operation, delivering an exceptional hospitality experience for clients, guests, and employees…
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. A…
Skills: Customer service, Hospitality, Sales, Point-of-sale software, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Competitive base salary, Performance incentives, Health insurance, Dental insurance, Vision benefits, 401(k) with company match
Posted 6d ago
~40 hrs/week
Responsibilities
The Customer Success Manager acts as the primary point of contact for clients, driving satisfaction, retention, and product adoption. They are responsible for identifying expansion opportunities and coordinating with internal teams to resolve client issues.
Requirements
Candidates should have 0-2 years of experience in a client-facing role and possess excellent communication and organizational skills. A bachelor's degree is required, along with a consultative mindset and familiarity with CRM tools.
Full job description
Job Summary:
Criterions provides cloud-based Electronic Health Record (EHR) and Practice Management software to independent medical practices, clinics, and billing services across the country. For over 30 years, we've partnered with clients to simplify the business and clinical sides of running a practice — from e-prescribing and scheduling to patient engagement and reimbursement. Criterions is part of Volaris Group, a global operator of market-leading software businesses.
We believe that listening to our clients is the key to great software — and great software only creates value when clients know how to use it. That's where our Customer Success team comes in.The Customer Success Manager is the primary relationship-builder for a portfolio of Criterions clients, responsible for driving satisfaction, retention, and growth. This person will proactively engage practices to ensure they're getting full value from the Criterions suite (EHR, Practice Management, e-Prescribing, Patient Portal, Scheduler, and related modules), identify underused features that could solve a client's pain points, and surface expansion opportunities for the Sales team. This is an entry-level, high-visibility role well suited to someone early in their career who is curious, organized, and energized by helping people succeed.
Job Description:
Customer Satisfaction & Retention
Own day-to-day relationships, serving as the trusted point of contact within Criterions.
Conduct regular check-ins and health assessments (e.g., quarterly business reviews) to gauge satisfaction and address concerns before they escalate.
Track customer health signals (usage trends, support ticket volume, renewal timing) and flag at-risk accounts to leadership.
Partner with Support and Product teams to resolve client issues quickly and follow up to confirm resolution and satisfaction.
Gather and relay client feedback to Product and Training teams to help shape the product roadmap and educational content.
Work within CRM to update client information including contacts and roles, document calls and all client interactions, conduct online meetings.
Have a working knowledge of the Criterions software
Coordinate with Implementation and client support to resolve current and outstanding issues
Maintain an active client reference list.
Feature Adoption & Proactive Engagement
Analyze individual client usage of the Criterions suite to identify features or modules that are available but underutilized (e.g., Patient Portal, Appointment Reminders, e-Prescribing tools, reporting).
Proactively reach out with tailored recommendations, best practices, and short trainings that connect unused features to the client's specific workflow or pain points.
Deliver or coordinate onboarding refreshers, webinars, and how-to content that raises overall product literacy across the client base.
Maintain a working knowledge of new releases and features so adoption campaigns stay current.
Growth & Sales Collaboration
Recognize when a client's needs point to an upsell, cross-sell, or upgrade opportunity (e.g., adding a module, increasing licenses, upgrading service tier).
Document and hand off qualified opportunities to the Sales team with clear context, and support the sales conversation as the client's trusted advisor.
Track adoption and expansion activity in the CRM, keeping account records accurate and current.
Contribute to renewal conversations by demonstrating the value the client has realized from the platform.
What You'll Need to Succeed
0–2 years of experience in customer success, account management, customer support, sales, or a related client-facing role (internships count).
Excellent verbal and written communication skills — comfortable explaining software concepts to non-technical users.
Strong organizational skills and attention to detail; able to manage a portfolio of accounts and multiple priorities at once.
A consultative, curious mindset — genuinely interested in understanding a client's workflow and finding the right solution.
Comfort with (or eagerness to learn) CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, or similar).
Bachelor's degree or equivalent professional experience.
Nice to Have
Experience or familiarity with healthcare, medical practice operations, EHR/Practice Management software, or SaaS.
Prior exposure to identifying or supporting upsell/cross-sell opportunities.
Experience with customer health scoring or usage analytics tools.
What We Offer
Competitive base salary plus performance incentives tied to retention and expansion metrics.
Comprehensive health, dental, and vision benefits.
401(k) with company match.
Paid time off and company holidays.
Structured onboarding and ongoing product training.
A clear growth path within Customer Success, Sales, or Account Management at Criterions and across Volaris Group.
Empowering Healthcare Excellence: Your Partner in Practice Management & EHR Solutions
Industry
Software Development
Company size
11-50 employees
Headquarters
Garden City, New York
LinkedIn followers
638
At Criterions Software, we're passionate about empowering healthcare professionals and medical billing organizations to streamline their operations and elevate patient care. For over 30 years, we have specialized in revolutionizing the way medical practices and billing companies of all sizes operate, ensuring efficiency, accuracy, and seamless patient experiences.
With our customizable suite of products and features, healthcare providers can effortlessly manage appointments, streamline billing processes, maintain comprehensive patient records, and reduce costs all in one integrated platform.
Offices: 591 Stewart Avenue, Suite 530, Garden City, New York 11530, US
EHR SoftwarePractice ManagementePrescibePatient EngagementMedical Billing SolutionInteroperabilityHealthcareand HITHospitalHealth Care
How much do Customer Service & Support jobs in New York pay?
Based on 5491 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New York right now?
There are currently 32,712 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York?
Companies currently hiring include Domino's, CVS Health, Allied Universal, Lowe's Companies, Inc., Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York?
Yes — 2456 of the 32712 open customer service & support positions offer remote or hybrid work (769 remote, 1687 hybrid).
How do I apply for Customer Service & Support jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in New York