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$21/hr–$30/hr
Full-time
high school, associate degree
Medical Insurance, Dental Insurance, Vision Insurance, HSA, FSA, Retirement Package
Posted 13d ago
~40 hrs/week
Responsibilities
Coordinate patient visits by performing check-in procedures, rooming patients, and collecting vital signs. Act as a direct resource for patients while managing scheduling and the flow of patient materials.
Requirements
Requires a high school diploma with two years of customer service experience or an associate degree. Candidates must possess strong communication skills and the ability to complete a medical terminology course within six months.
Full job description
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Responsibilities
Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.
You will be responsible for coordinating the details of the patient's visit by: • Serving as a direct contact and resource to the patient • Preparing the patient for their appointment by performing check-in procedures and rooming for providers • Collecting patient vitals and completing pre-examination record information • Scheduling follow-up appointments • Managing the flow of patient material • Communicating scheduling delays or changes • Assist with wayfinding • Performing additional direct patient care duties as needed
Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.
This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operations Specialist in the internal Opportunity Marketplace.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Qualifications
Required Qualifications : High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Additional Qualifications : • Excellent communication and interpersonal skills • Superior customer service skills • Desire to work in team environment • Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. • Problem solving and decision-making skills • Ability to multi-task and prioritize • Adaptable to change Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire. ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to help patients.
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Related keywords
Healthcare SupportClinical AssistantPatient VitalsMedical TerminologyBasic Life SupportBLSPatient CareWayfindingAdministrative SupportPhysician's OfficePatient FlowCustomer Service
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
Offices: 200 First St. S.W., Rochester, Minnesota 55905, US · 13400 East Shea Blvd., Scottsdale, Arizona 85259, US · 4500 San Pablo Road, Jacksonville, Florida 32224, US · 5777 E Mayo Blvd, Phoenix, Arizona 85054, US · 201 W Center St., Rochester, MN 55902, US
Heart CareCancer TreatmentTransplantationand NeurosciencesHospitalHealth CareWellnessBiotechnologyMedicalVenture Capital
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1853 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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