Customer Service & Support Jobs in Massachusetts (Now Hiring) — 16,384 open — Page 211

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. 

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards 
• Examine assigned vehicle to determine if further safety or service work is required or recommended 
• Make accurate use of the multi-point inspection form on each vehicle 
• Document all work performed and recommended on assigned repair order 
• Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time 
• Maintain technician proficiency as specified by Asbury standards 
• Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical 
• Utilize product and technical training as assigned by the manufacturer and management 
• Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology 
• Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional and national scores 
• Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims 
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees 
• Perform all levels of diagnosis and repair on automobile, and or, light truck vehicles 
• Utilize hand held devices to diagnose malfunctions 
• Assist and help fellow technicians in the shop with vehicle diagnosis 
• Participate in the training and developing of novice team members/technicians in the shop 
• Take care to ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced 
• Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. 
• Comply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and information 
• ASE certifications heavily preferred - Manufacturer certifications heavily preferred - Previous automotive technician experience required 
• Must have basic tools 
• Must have great technical and mechanical skills 
• Must be a team player and have the ability to work repetitively on complex tasks 
• Must be a minimum of eighteen years of age 
• Must have a valid driver’s license 
• Must be able to pass pre-employment screening (background & drug test) 

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.