Service Dispatcher / Customer Service Representative
Queen Anne's County, Maryland, United States · On-site
$19/hr–$25/hr
Mid level
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration and productivity of the Service Department. The incumbent is responsible for creating a positive first impress…
Community Association Manager Location: Greenbelt or Rockville, MD (HYBRID - onsite 3 days/week, remote 2 days/week) Salary: $80,000 - 85,000/yr About the Role: The Community Manager is responsible for overseeing the dai…
Skills: Community Association Management, Financial Management, Vendor Management, Property Inspection, Conflict Resolution
Community Association Manager Location: Greenbelt or Rockville, MD (HYBRID - onsite 3 days/week, remote 2 days/week) Salary: $80,000 - 85,000/yr About the Role: The Community Manager is responsible for overseeing the dai…
Skills: Community Association Management, Property Management, Financial Management, Vendor Management, Budget Preparation
Job Overview Scene Health is on a mission to solve medication non-adherence. We’re a diverse team of designers, technologists, researchers, and public health enthusiasts committed to building high-impact technology that …
Skills: Patient Engagement, Clinical Trial Management, Data Entry, Technical Training, Bilingual English and Spanish
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for …
Leigh & Co. Events is a fast-growing wedding planning company - we are looking for planners. We provide wedding design, wedding coordination and planning services for engaged couples. The Lead Wedding Coordinator positio…
store manager, Laurel, Columbia, Silver Spring, MD
Columbia, Maryland, United States · On-site
$68k–$95k/yr
Mid level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail Management, Customer Service Management, Organizational Skills, Interpersonal Skills, Problem Solving
Level of Contribution = Self Job Description for: Driver/Warehouse – Branch Locations Sid Harvey’s an HVAC wholesale distributor of heating, cooling and refrigeration equipment and products is seeking a full-…
About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insuran…
Skills: Payroll Integration, Customer Support, Zendesk, API Troubleshooting, Interpersonal Communication
Inside Sales Representative – Join P.J. Fitzpatrick’s Dynamic Team! P.J. Fitzpatrick, the leading name in home services, is looking for enthusiastic and driven individuals to join our Inside Sales team! This is your chan…
Skills: Data Entry, Computer Skills, Written Communication, Verbal Communication, Problem Solving
Anne Arundel County, Maryland, United States · On-site
Entry level
Metropolitan Management Group is seeking a dependable and hardworking Janitorial / Porter to help maintain the cleanliness, appearance, and overall curb appeal of our homeowner association (HOA) communities. This positio…
As Access Control Officer, you will be a critical member of our on-the-ground team, ensuring smooth operations and workflows on customer construction sites. Working closely with senior leadership, you will be responsible…
Provides administrative support to department or one or more physicians; performs routine tasks, such as typing correspondence, scheduling patient appointments for a limited number of physicians and business appointments…
Skills: Medical Terminology, Medical Transcription, Patient Scheduling, Insurance Verification, Data Entry
YOUR ROLE As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they c…
Skills: Customer Engagement, Sales, Product Knowledge, Problem Solving, Teamwork
Community Dental Program Support Specialist- Kent & QA Counties
Chestertown, Maryland, United States · On-site
$19/hr–$24/hr
Entry level
Community Based Dental Program Specialist- Kent & Queen Anne Counties Job Summary: The Community Based Dental Program Support Specialist provides a range of clinical, administrative, and staff support to a school based d…
Direct Support Professional - Personal Supports Counselor Passionate Personal Supports Counselor Wanted! Are you ready to make a real difference in the lives of individuals with intellectual and developmental disabilitie…
Skills: Mentorship, Daily Living Support, Money Management, Literacy Coaching, Health And Wellness Support
Bilingual Multi-Location Customer Service Specialist (Spanish)
Westminster, Maryland, United States · On-site
Entry level
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Speciali…
Skills: Customer Service, Spanish Fluency, English Fluency, Sales, Product Recommendation
Job Purpose The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate reco…
Guest Services Ambassador (GSA): The Hotel's Face and Operations Utility! Your Challenge: Master the Front Desk, Deliver Excellence, and Support All Core Hotel Functions! Ready to be the essential face of our hotel and t…
Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE V…
The Service Dispatcher manages the administration and productivity of the Service Department, including scheduling jobs and coordinating resources. They serve as the primary point of contact for customers and visitors while supporting field technicians and sales staff.
Requirements
Candidates should have proven supervisory experience in a customer service environment, preferably within the HVACR or building services industry. Proficiency in communication, basic HVACR knowledge, and familiarity with scheduling software are highly desired.
Full job description
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration and productivity of the Service Department. The incumbent is responsible for creating a positive first impression for JC Warner to all callers and visitors.
Benefits
Training
Health Insurance
Retirement Plan
Vacation/Sick Leave
Paid Holidays
Competitive Compensation
Year-Round Work
Spiffs, Rewards
Reliability, Initiative, integrity and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with JC Warner service technicians, suppliers, and service customers.
Job Qualifications:
Operating a multi-line telephone system. Answering and transferring callers to the appropriate staff member. Taking and distributing messages as needed.
Greeting, announcing and directing visitors and customers.
Assist the sales staff with job folders and other projects as needed.
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician is desirable.
Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
Knowledge of Service Titan scheduling software not required but would be a asset.
Key Competencies:
Honesty- Integrity-Dependability
Excellent Customer Service skills
Ability to communicate empathy
Detail oriented
Able to multi-task
Basic knowledge of Microsoft Office applications
Knowledge of Service Titan software a plus
Related keywords
HVACRService TitanCustomer ServiceDispatchingBuilding ServicesScheduling SoftwareMicrosoft OfficeContractingResource CoordinationTechnical Support
J.C. Warner in Queenstown, Maryland, provides HVAC installation, replacement and maintenance on new construction, existing residential and light commercial. We are a family-owned and operated business with over 40 years of experience. We put our customers’ needs first and treat everyone like family. We offer competitive rates and 24-hour emergency services.
Offices: 210 Del Rhodes Ave, Queenstown, MD 21658, US
Air ConditioningHeatingSheetmetal FabricationMetal DuctworkHVACIndoor Air QualityHeat PumpsGas FurnaceGeothermalThermostats
How much do Customer Service & Support jobs in Maryland pay?
Based on 1781 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,222 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Royal Farms, Lowe's Companies, Inc., Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 661 of the 11222 open customer service & support positions offer remote or hybrid work (289 remote, 372 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland