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$90k–$110k/yr
Full-time
Medical insurance, Dental insurance, Vision insurance, Disability insurance, Paid time off, Paid vacation
Posted 6d ago
~40 hrs/week
Responsibilities
The Technical Trainer will provide field-based support and training on automotive braking systems to customers across the eastern United States. Responsibilities include building relationships with sales teams, conducting technical presentations, and resolving customer issues in the field.
Requirements
Candidates must have at least 5 years of experience in automotive service, dealerships, or vehicle maintenance. Proficiency in Microsoft Office and strong communication skills are required, with ASE or Master Certifications considered a plus.
Full job description
Company Description
If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent graduate, or somewhere in between, MAT Holdings is where you can apply your skills, learn new ones, and make a real impact.
With more than 14,000 employees across 12 countries and over 40 locations worldwide, MAT offers exciting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more. Headquartered in Long Grove, IL, our global footprint includes 2.1 million square feet of U.S. distribution and manufacturing space and 40+ factories across three continents.
At MAT, we don’t just make things happen—we ensure it happens with excellence. From engineering and logistics to marketing and customer service, we maintain consistent expertise across the entire supply chain. Join us and be part of a team where your creativity and contributions help shape the future of global manufacturing.
Benefits
MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
401k Retirement Plan + Company Match
Career Advancement Program, training and development
Wellness Programs, including fitness reimbursements and mental health support
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Voluntary Life / AD&D , Employer Provided Life/AD&D
and More
Job Description
This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment. Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market. This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the eastern half of the United States, east of the Mississippi River.
Principle Responsibilities
Assist customer’s commercial sales team with in-the-field support and understanding, including but not limited to braking systems and components
Develop and maintain relationships with the customer’s commercial sales team to help retain and grow the existing business as well as pursue lost and potential accounts
Support customer’s commercial sales team by scheduling travel into individual markets to: Perform installer customer visits with accounts and sales managers to promote and educate on key features and benefits.
Present technical and non-technical information on brake systems, components, and installations to different audiences (one person to small groups). The Best Practices checklist provides content examples.
Conduct technical and non-technical training sessions in various atmospheres (regional shows or new store openings, national sales meetings or strategic account events, trade shows, etc.).
Problem-solve any customer issues related to the brake system, manufacturer, and industry, and respond to any impromptu or urgent topics discussed during customer visits.
Review industry updates and escalate concerns to internal contacts for responding to field research, inquiries, and complaints.
Visit customer store locations and build relationships with teams to discover additional field feedback, market changes that affect business, and trends that require follow-up travel or extended presence within the region.
Extensive travel (up to 75%) to various locations across the US.
All major markets within each region must be traveled to at least twice a year, prioritizing installer customer visits during these visits with direction from the customer’s commercial sales team.
Plan all region-specific travel with the customer’s commercial sales team, emphasizing commercial sales teams’ availability to prioritize field presence.
Coordinate customer visits, training sessions, and content initiatives based on field feedback and commercial sales teams’ availability to optimize efficiency during travel.
Understand customer commercial sales promotions and programs for all regional markets.
Maintained customer visit call reports on a timely basis, as well as participated in weekly and monthly team conference calls.
Attend yearly internal company training with corporate, R&D, and manufacturing sites.
Available for urgent and impromptu projects that may require out-of-region travel.
Qualifications
Competencies
Knowledge of OE and aftermarket brake systems and components.
Familiar with vehicle maintenance and diagnostics.
Strong written and verbal communication skills with the ability to present different types of material.
Proven communicator and effective while engaging audiences in various settings to increase the understanding of participants on products and product lines.
Excellent conflict resolution skills both on an individual basis and group level.
Proven negotiator and sound decision-making in a timely and confident manner.
Great team player willing to assist in non-routine tasks or those outside the home region.
Delivers on commitments, proactive follow-up skills, and shows consistency between words and actions
Persuasive and able to influence outcomes to the mutual benefit of all involved.
Highly organized, results-driven, and capable of working in a fast-paced environment.
Must be able to interface with clients and maintain a professional image.
Strong commitment to customer satisfaction and quality of work performed.
Instructional Training Experience (classroom or on -the-job preferred).
Education/Experience
Minimum of 5 years on-the-job experience (service departments, dealerships, vehicle maintenance, etc.) or equivalent combination of education and experience.
Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
Strong proficiency in Microsoft Office applications
The posted salary range for this position is $90,000 to $110,000. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
"The value we create is driven by our customers' needs" –Steve Wang, CEO
Industry
Motor Vehicle Manufacturing
Company size
10,001+ employees
Founded
1984
Headquarters
Long Grove, IL
LinkedIn followers
36,074
Since 1984, MAT Holdings, Inc. has been a diverse, privately-held organization specializing in the engineering, manufacturing, and distribution of high-quality products. With headquarters in Long Grove, IL, MAT has grown to include six subsidiary companies in the U.S. and twelve worldwide, employing over 14,000 people.
We proudly deliver high-quality products and trusted brands across two primary sectors: Automotive and Consumer. Within the Automotive segment, we operate the MAT Foundry Group, producing cast iron components for automotive and industrial applications; the Friction Group, specializing in friction braking parts; and the Suspension Components Group, providing suspension systems and components. Our Consumer segment offers a wide array of products, including fencing, lawn and garden accessories, air compressors, pneumatic tools, and outdoor power equipment.
Whether we're helping a DIY enthusiast tackle their next project, supplying a crucial component to a global automaker, or providing a durable solution for agricultural needs, we're committed to Delivering Value Together™.
Offices: 6700 Wildlife Way, Long Grove, IL 60047, US · 118 W Rock St, Springfield, Minnesota 56087, US · 213 Industrial Drive, Jackson, TN 38301, US · 821 Bluff Rd, Romeoville, Illinois 60446, US · 6975 Sycamore Canyon Blvd, Riverside, California 92507, US
ManufacturingLogisticsDistribution CentersProduction of ProductSales of ProductServices of ProductAgricultureAutomotiveMarketingEngineering
How much do Customer Service & Support jobs in Georgia pay?
Based on 1737 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 21,848 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
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Yes — 1480 of the 21848 open customer service & support positions offer remote or hybrid work (794 remote, 686 hybrid).
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