District of Columbia, United States · On-site
$65k–$75k/yr
Position Overview The Customer Insights Lead is a strategic member of the Customer Experience team responsible for improving the end-to-end customer journey through customer insights, Voice of Customer reporting, CX syst…
Skills: Customer Journey Mapping, Voice Of Customer Reporting, CX Systems Management, Process Optimization, Data Analysis
Washington, District of Columbia, United States · On-site
$24/hr–$33/hr
Work Flexibility: Field-based As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptiona…
Skills: Customer Service, Technical Assistance, Clinical Support, Surgical Procedures, Instrumentation
Washington, District of Columbia, United States · On-site
$50k–$50k/yr
Job DetailsJob Location: Taylor -CSA - Washington, DC 20011Salary Range: $50,000.00 - $50,000.00 SalarySelf-motivated and highly organized individual in a full-time capacity with excellent communication skills. This posi…
Skills: Staffing Coordination, Scheduling, Communication Skills, Problem Solving, Customer Service
Washington, District of Columbia, United States · Remote OK
$61k–$73k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Customer Success Management, Account Management, Strategic Planning, Data-Driven Decision Making, Executive Relationship Management
Washington, District of Columbia, United States · On-site
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Business Development, Cold Calling, Networking, Negotiation, Client Relationship Management
Washington, District of Columbia, United States · On-site
$19/hr–$28/hr
The Starting Hourly Rate / Salario por Hora Inicial is $19.25 USD per hour. The Pay Range / Rango salarial is $19.25 USD - $28.90 USD per hour. ALL ABOUT TARGET Working at Target means helping all families discover the j…
Skills: Recruiting, Scheduling Software, Employment Law, Microsoft Office Suite, Workforce Management
Washington, District of Columbia, United States · On-site
Make a difference. As a Sales Trainee, you will learn the electrical distribution business and Graybar’s sales process through a mix of formal training sessions and hands-on learning. Our Sales Trainees are exposed to al…
Skills: Interpersonal Skills, Communication Skills, Driving, Teamwork, Independent Work
Washington, District of Columbia, United States · Remote OK
$82k–$137k/yr
Job DetailsJob Location: AMERICAN GEOPHYSICAL UNION - WASHINGTON, DC 20009Position Type: Full TimeSalary Range: $82,136.00 - $136,894.00 Salary/yearJob Shift: DayJob Category: Admin - ClericalWHY JOIN AGU Our employees a…
Skills: UX Design, CX Design, Service Design, Experience Strategy, Voice of the Customer (VoC)
Washington, District of Columbia, United States · On-site
$23/hr–$33/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Washington, District of Columbia, United States · On-site
$20/hr–$40/hr
Appliance Repair Technician – Whirlpool Brand Specialist Compensation: $20–$40+ per hour, plus monthly performance bonuses and incentives Enjoy the convenience of dispatching directly from your home in a company-provided…
Skills: Appliance Repair, Refrigeration Sealed System Repair, Diagnostics, Troubleshooting, Customer Service
Washington, District of Columbia, United States · On-site
Job Type: Regular Work Location: Market - GTV - DC - Washington Overview: Launch Your Sales Career with 2020 Companies and the Dynamic Google TV Product Ecosystem! Elevate your career as a Google TV Experience Manager at…
Skills: Sales Strategy, Retail Partnership Management, Product Training, Customer Experience, Market Analysis
Washington, District of Columbia, United States · On-site
BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovat…
Skills: Equipment Installation, Preventive Maintenance, Troubleshooting, Emergency Repair, Customer Service
Washington, District of Columbia, United States · On-site
$20/hr–$25/hr
Job Title: Leasing Agent Location: Washington, DC Job Type: Full Time, On-site Compensation and Benefits $20-25/hr + Commission/ LeaseHealth Insurance PTO and Holiday Pay Quarterly Leasing Bonus Overview: Our apartment c…
Skills: Leasing, Sales, Customer Service, Negotiation, CRM Systems
Washington, District of Columbia, United States · On-site
$60k–$70k/yr
Company : Campus Specifics Why Blow Pierce? When it comes to success in the classroom, character matters just as much as rigorous academics. Just look at the outcomes from Blow Pierce Elementary and Middle. One of the Di…
Skills: Technical Support, Zendesk, OS Imaging, Chromebook Management, Active Directory
District of Columbia, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Emergency Response, Patrolling, Access Control, Incident Documentation
Washington, District of Columbia, United States · Remote Solely
$150k–$190k/yr
GTM Product Manager, WXP Description - Fully Remote Role across the US Job Summary This GTM Product Manager, WXP role is responsible for understanding and promoting the organization's products, building consultative clie…
Skills: Business Development, Customer Relationship Management, Enterprise Sales, Presales, Product Demonstration
Washington, District of Columbia, United States · On-site
Overview Planned Systems International, Inc (PSI) is seeking a Help Desk Specialist to support our Government customer in Washington, DC for our DoS PHIMS contract. Location: Washington, DC Clearance: Active T3 investiga…
Skills: ServiceNow, Active Directory, Workstation Administration, Imaging, Network Support
Washington, District of Columbia, United States · On-site
$20/hr–$22/hr
The Company BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of t…
Skills: Customer service, Event planning, Sales process management, Contract execution, Payment processing
Wilmington, Delaware, United States · Hybrid
$113k–$189k/yr
Overview: M&T Bank is seeking a dynamic and highly skilled Lead Experience Strategist to join our integrated Experience & Process Design organization. This team is accountable for shaping and scaling enterprise-wide expe…
Skills: Service Design, Human-Centered Design, Design Thinking, Service Blueprinting, Journey Mapping
Washington, District of Columbia, United States · On-site
$17/hr–$22/hr
About usAnn Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they n…
Skills: Customer Service, Personalized Styling, Visual Merchandising, Point-of-Sale (POS) Systems, Omnichannel Shopping
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The Customer Journey Lead optimizes the end-to-end customer experience by analyzing Voice of Customer data and managing CX systems. They partner cross-functionally to resolve customer pain points and handle high-level escalations to ensure brand alignment.
Requires 3-5+ years of experience in Customer Experience, E-commerce Operations, or related fields. Proficiency with tools like Shopify, Gladly, and Yotpo, along with strong analytical and communication skills, is preferred.
Position Overview
The Customer Insights Lead is a strategic member of the Customer Experience team responsible for improving the end-to-end customer journey through customer insights, Voice of Customer reporting, CX systems management, and process optimization. This role partners cross-functionally to identify customer pain points, improve workflows, and elevate the overall customer experience across all channels.
While this role has a strong focus on systems, reporting, and customer journey strategy, the Customer Insights Lead remains an active member of the CX team. This individual will maintain a strong understanding of daily operations, support escalated customer situations, and serve as a positive and collaborative resource for the broader CX team.
Responsibilities
Customer Journey & Voice of Customer
Reviews & Customer Feedback Management
CX Systems & Tooling
Reporting & Analytics
Customer Support & Escalations
Team Support & Culture
Minimum Qualifications
Knowledge / Skills / Abilities
Compensation
Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $65,000-$75,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks.
Core Values
The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.
Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.
Discover classic yet unique apparel and gifts, curated for a fun-filled life.
Tuckernuck is an online retail destination curated for the classic, all-American lifestyle. We search high and low to discover untapped brands, making every visit to our website fresh and unexpected. By combining new, exciting brands with established, iconic ones, our product offering spans generations and represents a timeless look based on ease, tradition, and American cool. Tuckernuck embodies our style and active spirit, rooted in sport, travel, family, friends, and celebration. For more information or to shop online, visit www.tnuck.com or call 1 (888) 501-8101
Offices: 1052 Potomac St NW, Washington, District of Columbia 20007, US
Based on 608 listings with disclosed salaries, most customer service & support jobs in District of Columbia pay between $60k–$136k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,215 open customer service & support positions in District of Columbia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Starbucks, Compass Group, Monumental Sports & Entertainment, among others. Browse the listings above to see every active employer.
Yes — 387 of the 2215 open customer service & support positions offer remote or hybrid work (182 remote, 205 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
