India · Remote OK
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: QA Testing, Automation Testing, Salesforce Service Cloud, AI Content Review, Jira
United States · Remote OK
$61k–$73k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Customer Success Management, Account Management, Strategic Planning, Executive Relationship Management, Data Analysis
United States · Remote OK
$106k–$149k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Revenue Enablement, Sales Enablement, Program Management, Cross-functional Leadership, Stakeholder Management
Washington, District of Columbia, United States · Hybrid
$112k–$125k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Customer Experience, Digital Transformation, Public Sector Consulting, Enterprise Account Management, Strategic Thinking
United States · Remote Solely
$45/hr–$60/hr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Full-cycle Recruiting, Passive Candidate Sourcing, Boolean Search, Applicant Tracking Systems, Relationship Management
United States · Remote OK
$89k–$102k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Customer Experience (CX), Human-Centered Design, Account Management, Program Management, Business Development
United States · Remote OK
$120k–$130k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Public Sector Sales, SaaS Sales, Account Management, Contract Negotiation, CRM Utilization
Washington, District of Columbia, United States · Remote OK
$120k–$150k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Field Sales, Lead Generation, Account Management, Digital Solutions Sales, Federal Government Sales
Puerto Rico, United States · Remote Solely
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Presales, Solution Design, SaaS, GovTech, Bilingual Communication
United States · Remote OK
$144k–$184k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Product Management, Front-end Engineering, React, TypeScript, JavaScript
India · Hybrid
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Video Direction, Live Video Production, Multi-camera Production, Technical Troubleshooting, Post-production Coordination
United States · Remote OK
$89k–$102k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Customer Experience (CX), Human-Centered Design, Account Management, Program Management, Business Development
United States · Remote OK
$151k–$187k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: AI Security, LLMs, Security Engineering, Product Security, Application Security
United States · Remote OK
$110k–$130k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Public Sector Sales, SaaS Sales, CRM Utilization, Lead Generation, Contract Negotiation
United States · Remote OK
$145k–$173k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Agentic AI Frameworks, Solution Architecture, Value Engineering, Technical Scoping, Government Workflows
United States · Remote OK
$175k–$207k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: System Architecture, Distributed Systems, CI/CD, LLM Agents, Security Architecture
United Kingdom · Remote OK
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: AI Strategy, Public Sector Sales, Demand Generation, Discovery Skills, Salesforce
United States · Remote OK
$74k–$135k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Program Management, Product Operations, Delivery Leadership, Cross-functional Collaboration, Beta Program Management
United States · Remote OK
$145k–$195k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: Product Strategy, Roadmap Development, B2B SaaS, Product-Led Growth, Monetization Strategy
United States · Remote OK
$88k–$216k/yr
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its con…
Skills: AI-Native Development, Code Review, Systems Design, Data Structures, Eval-Driven Development
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role focuses on validating AI-generated responses and automating support workflows across Salesforce, Jira, and Wrike. It involves analyzing customer satisfaction data to improve AI model performance and overall customer experience.
Requires 3-5 years of experience in QA or customer support QA with strong knowledge of Salesforce Service Cloud. Familiarity with AI/NLP platforms or RPA tools is highly desired.
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Transform your customer experience with solutions to better connect, engage, and serve your constituents.
At Granicus, our mission is to help better engage government and the people they serve. Join our team and be a part of something exceptional. With more than 2,000 employees across the globe supporting more than 7,000 public sector organizations, Granicus is a trusted partner for governments to make meaningful connections. Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Offices: 1999 Broadway, Suite 3600, Denver, CO 80202, US · 408 St. Peter St., Suite 600, St. Paul, MN 55102, US · 1152 15th St NW, Washington, District of Columbia 20005, US · 9014 Heritage Pkwy, Ste 308, Woodbridge, Illinois 60517, US · 250 City Center Ave, Suite 806, Ottawa, ON K1R 6K7, CA
Transform your customer experience with solutions to better connect, engage, and serve your constituents.
At Granicus, our mission is to help better engage government and the people they serve. Join our team and be a part of something exceptional. With more than 2,000 employees across the globe supporting more than 7,000 public sector organizations, Granicus is a trusted partner for governments to make meaningful connections. Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Offices: 1999 Broadway, Suite 3600, Denver, CO 80202, US · 408 St. Peter St., Suite 600, St. Paul, MN 55102, US · 1152 15th St NW, Washington, District of Columbia 20005, US · 9014 Heritage Pkwy, Ste 308, Woodbridge, Illinois 60517, US · 250 City Center Ave, Suite 806, Ottawa, ON K1R 6K7, CA
