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Reservations Specialist - The Hythe, a Luxury Collection Resort, Vail
Vail, Colorado, United States · On-site
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Entry level$1.1B raised
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Reservations Specialist - The Hythe, a Luxury Collection Resort, Vail
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$22/hr–$24/hr
Full-time
Free Epic pass, Free ski and snowboard lessons, Retail discounts, Training and development, Wellness benefits, 401(k) Retirement Plan
Posted 13d ago
~40 hrs/week
Responsibilities
The Reservations Specialist manages guest reservations, processes pre-arrival deposits, and maintains accurate room inventory. They serve as a key liaison between the Reservations, Front Desk, and other operational departments to ensure a seamless guest experience.
Requirements
Candidates must have at least one year of customer service experience and strong proficiency in Microsoft Office. Excellent verbal and written communication skills in English are required, along with the ability to work weekends and holidays.
Full job description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary: The Hythe, a Luxury Collection Resort in Vail, is seeking a hardworking, detail-oriented team player to join our Reservations team as a Rooms Controller Team Lead. This role offers the unique benefit of being both a Vail Resorts employee and a Marriott associate, with competitive hotel discounts for employees as well as friends and family worldwide.
The Reservations Specialist is responsible for the setup, maintenance, and overall management of guest reservations prior to arrival. This role ensures a seamless pre-arrival experience by coordinating reservation details, processing deposits, communicating with guests, and preparing reservations for arrival.
Primary responsibilities include, but are not limited to, processing pre-arrival deposits, managing pre-arrival guest communications, maintaining market codes and reservation accuracy, serving as a liaison between the Reservations and Front Desk teams, and preparing daily arrivals. The Reservations Specialist also supports the day-to-day operations of the Reservations Department and assists with additional departmental tasks as needed to ensure exceptional guest service and operational efficiency.
Job Specifications:
Starting Wage: $22.00/hr - $24.00/hr
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability:Yes
Key Responsibilities
Develop and maintain knowledge of local attractions, restaurants, transportation options, and resort activities to effectively assist guests with inquiries.
Maintain comprehensive knowledge of the hotel's facilities, services, amenities, room types, and operational procedures.
Understand the hotel's layout, outlet locations, department operating hours, and guest room features and amenities.
Demonstrate expert knowledge of room categories, inventory management, market codes, rate plans, and special request codes.
Accurately track, process, and reconcile all required pre-arrival deposits and advance payments.
Prepare and manage pre-arrival communications, ensuring guests receive timely and accurate information before arrival.
Process internal reservation requests, room assignments, and reservation "crib sheets" to support daily operations.
Coordinate VIP, American Express Fine Hotels + Resorts, Luminous, and other special guest arrivals by communicating reservation details with the Front Desk and operational departments.
Handle incoming phone calls, emails, and guest inquiries related to individual reservations, billing, room requests, and special accommodations.
Serve as a liaison between Reservations, Front Desk, Sales, Concierge, Housekeeping, Accounting, and other departments to ensure accurate reservation information and seamless guest experiences.
Participate in daily stand-up meetings with the Reservations Manager, communicating VIP arrivals, operational updates, guest opportunities, and potential service concerns.
Demonstrate proficiency in Marriott MARSHA, LightSpeed PMS, and other reservation systems required to perform daily responsibilities.
Perform all duties that support the Rooms Controller role, including inventory management, room assignment support, and arrival preparation.
Maintain exceptional organizational skills while managing multiple priorities in a fast-paced environment.
Remain calm, professional, and guest-focused under pressure, consistently delivering outstanding customer service.
Perform all other duties and responsibilities as assigned to support the Reservations Department and overall hotel operations.
Qualifications:
Strong verbal and written communication skills in English
Excellent organizational skills and ability to multitask under pressure
Strong numerical and problem-solving abilities
Proven ability to build relationships with guests and team members
Minimum one year of customer service experience
Proficiency in Microsoft Office (Excel, Word) and internet applications
Ability to stand or sit for extended periods
Availability to work weekends and holidays
Preferred Qualifications:
Bilingual (Spanish or other languages)
Marriott Front Desk experience
Experience with Lightspeed, MARSHA, Outlook, or EMPOWER GXP systems
The expected pay range is $22.00/hr - $24.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 516226 Reference Date: 07/28/2026 Job Code Function: Reservations
Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia. In 2016, our company launched the industry-changing Epic Pass. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN).
We are passionate about providing an Experience of a Lifetime to our team members and guests, and our EpicPromise is to reach a zero net operating footprint by 2030, support our employees and communities, and broaden engagement in our sport.
In addition to our 42 resorts in four countries, our company owns and/or manages a collection of elegant hotels under the RockResorts brand, a portfolio of vacation rentals, condominiums and branded hotels located in close proximity to our mountain destinations, as well as the Grand Teton Lodge Company in Jackson Hole, Wyoming. Vail Resorts Retail operates more than 250 retail and rental locations across North America.
Interested in joining our team? Come work and play in the mountains! Discover (or re-discover!) a passion for the outdoors with free ski pass(es), free ski/snowboard lessons, a 40% retail discount, and much more. Receive $20/hr starting wage, health/wellness benefits, and training through our Epic Service development experience. Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means building lifelong connections with people from around the world.
Learn more about our company at www.VailResorts.com, or discover our resorts and pass options at www.EpicPass.com.
Offices: 390 Interlocken Cres., Broomfield, CO 80021, US
HospitalityRetailTransportationMountainDesitination Based TravelGuest ServiceSki ResortsOperationsFood & BeverageLodging
How much do Customer Service & Support jobs in Colorado pay?
Based on 2387 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$115k per year. Individual offers vary with seniority, company size, and specialization.
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