Indianapolis, Indiana, United States · On-site
$50k–$60k/yr
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunit…
Skills: Windows 11, Windows Server 2022, Office 365, Network Design, Network Installation
Indianapolis, Indiana, United States • On-site
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Provide onsite technical support and problem resolution for clients, acting as the primary point of contact for IT needs. Assist with network infrastructure rollouts, server migrations, and participate in an on-call rotation for after-hours critical outages.
Requires 2+ years of experience with Windows systems, Office 365, and modern network equipment installation and maintenance. Must possess a valid driver's license, reliable transportation, and the ability to lift over 50 lbs.
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.
We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.
As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.
About the Position:
As a Branch Engineer, you will be responsible for all onsite support. Your main objective is to ensure that you are timely in arriving onsite, coordinating with Dispatchers when you will be late to sites, resolving user issues onsite in a timely manner, and escalating issues that you are unable to resolve to remote teams to review. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Branch Engineer, you will be visiting clients onsite as required and will be one of the main points of contact for any IT needs.
Additional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will be a full-time onsite position for one of our Indianapolis clients located in downtown Indianapolis. It will require some out of state/ overnight travel.
Primary Responsibilities:
Requirements:
Desirable Skills:
Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.
Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
At GadellNet, we live and celebrate our three core values:
Benefits:
GadellNet also offers the following benefits:
Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!
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An IT Services Provider and Certified B Corporation
GadellNet is a Certified B Corporation in the business of powering missions through technology. Since 2003, GadellNet Consulting Services, a St. Louis, Indianapolis and Denver-based IT consulting group, incorporates a unique problem-solving orientation with world-class project management to help our small business, medium business, and education clients find solutions, efficiencies and secure opportunities for growth. From the start-up to the established business, our methodology focuses on a personal consulting approach. We provide a dedicated account manager to help drive consistency in our delivery, with a team of specialists in desktop support, network engineering and maintenance, software, data, e-mail, and web to support your company.
Offices: 1520 S. Vandeventer Avenue, Saint Louis, MO 63110, US · 9265 Counselors Row, Indianapolis, Indiana 46240, US · 8100 E Maplewood Ave, #210, Greenwood Village, Colorado 80111, US
An IT Services Provider and Certified B Corporation
GadellNet is a Certified B Corporation in the business of powering missions through technology. Since 2003, GadellNet Consulting Services, a St. Louis, Indianapolis and Denver-based IT consulting group, incorporates a unique problem-solving orientation with world-class project management to help our small business, medium business, and education clients find solutions, efficiencies and secure opportunities for growth. From the start-up to the established business, our methodology focuses on a personal consulting approach. We provide a dedicated account manager to help drive consistency in our delivery, with a team of specialists in desktop support, network engineering and maintenance, software, data, e-mail, and web to support your company.
Offices: 1520 S. Vandeventer Avenue, Saint Louis, MO 63110, US · 9265 Counselors Row, Indianapolis, Indiana 46240, US · 8100 E Maplewood Ave, #210, Greenwood Village, Colorado 80111, US
