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Full-time
high school, bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Account Programs, Life Insurance Programs, Paid Time Off Programs
Posted 10d ago
~40 hrs/week
Responsibilities
The Concierge serves as a brand ambassador, welcoming guests and providing expert knowledge of property amenities and local activities. Key duties include managing guest registrations, booking activities, and coordinating with other departments to ensure a personalized guest experience.
Requirements
A high school diploma or GED is required, with a bachelor's degree and Colorado Notary certification preferred. Candidates must have at least one year of concierge or customer service experience and intimate knowledge of the local Aspen area.
Full job description
Company Description
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town — inspired by place, united by purpose, defined by you.
The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.
For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Job Description
Position Summary
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until August 16, 2026.
Essential Job Functions/Key Job Responsibilities
• Recommend and book activities for guest’s ability/skill level and interest
• Check guests in or out of hotel in accordance with procedures
• Record any guest complaints or problems and notify appropriate staff individuals
• Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Responsible for maintaining cash bank and for daily settling of cash bank
• Comply with all policies and procedures for the Concierge Department as well as Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
• Other duties as assigned
Qualifications
Education & Experience Requirements
• High School Diploma or GED required, bachelor's degree preferred
• 1 year of concierge or customer service experience required
• Colorado Notary preferred
Knowledge, Skills & Abilities
• Intimate knowledge of local mountain, town activities and events in the area
• Knowledge of customer preferences and how to meet or exceed them
• Familiarity with hotel fire and safety procedures
• Familiar with hotel services, hours of operation
• Knowledge of daily functions, locations and times to assist guests with inquiries
• Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to work effectively in team settings, contributing positively to group dynamics
• Ability to build and maintain relationships with local businesses
• Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Additional Information
Work Environment & Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
or
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
The hospitality division of Aspen One, featuring a portfolio of hotels, residences and private clubs.
Industry
Hospitality
Company size
11-50 employees
Founded
2020
Headquarters
Aspen, Colorado
LinkedIn followers
7,622
Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City.
Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, and Denver, and in Ketchum, Idaho. Two new Limelight hotels will also open in 2025 in Boulder, Colorado and Mammoth, California.
Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co.
Offices: 675 E Durant Ave, Aspen, Colorado 81611, US · 355 S Monarch St, Aspen, Colorado 81611, US · 65 Wood Rd, Snowmass Village, Colorado 81615, US · 151 S Main St, Ketchum, Idaho 83340, US · 501 E Dean St, Aspen, Colorado 81611, US
How much do Customer Service & Support jobs in Colorado pay?
Based on 2382 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$112k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 17,014 open customer service & support positions in Colorado listed on Clera. New openings are added daily as companies post roles.
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