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Full-time
high school
Posted 11d ago
~40 hrs/week
Responsibilities
The Customer Service Coordinator acts as an escalated support resource to resolve complex customer loan issues and disputes. They also provide real-time guidance to frontline associates and contribute to process improvements to enhance the overall customer experience.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of customer service experience, preferably in consumer finance. Strong communication, interpersonal, and computer skills are required to manage sensitive information and adapt to a fast-paced environment.
Full job description
What does it mean to be a Customer Service Coordinator with GLS?
The Customer Service Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support.
\nHow will you drive value within the organization as a Customer Service Coordinator?
Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues
Take ownership of customer-related issues escalated by front line associates and see them to completion
Quickly build rapport with customers to win their trust in the resolution of their issues
Play a vital role in educating and effectively explaining to customers the details of their auto loan
Apply critical thinking skills in problem solving to assist customers and still adhere to company policies to protect the interests of the organization
Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
Provide real-time assistance to front line associates on calls
Listen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experience
Provide feedback on escalated trends impacting customer experience
Facilitate delivery of training of any system enhancements or strategies to improve customer experience
Maintain electronic records and files that support work performed and results
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Perform additional assignments and special projects as required by the needs of the company or as directed by management
What should you already know to be successful in this role as a Customer Service Coordinator?
High school diploma or equivalent required
Minimum of one-year customer service experience required; customer service experience in the consumer finance industry preferred
Strong verbal and written communication skills
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information. Team player that can adapt in a fast paced and changing environment
Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Excellent critical thinking, problem solving, and decision-making skills
Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Schedule:
This position is full-time; day shift
Regular, predictable attendance is required, including overtime hours as business demands dictate
Providing auto finance solutions for franchise dealers and their customers.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
2011
Headquarters
Greenville, South Carolina
LinkedIn followers
16,734
Total funding
$500M
Our mission.
With our customers at the heart of all we do, we innovate through technology and advanced analytics to make transportation more accessible and affordable.
Together, let’s drive life forward.
Ready to make a difference?
Teamwork, collaboration, and entrepreneurial spirit aren’t just good ideas to us, they are integral parts of our culture.
We are a fast-paced, high-performing, and driven team that rewards top talent while providing a great place to work and grow your career. At GLS, your ideas and contributions become solutions and products.
Join us as we care deeply and think boldly to improve the lives of our customers. Access to affordable credit and reliable transportation can be lifechanging. That’s what we do.
Ranked among the 5000 fastest growing companies in the US by Inc. Magazine
We hold ourselves to the highest ethical and moral standards in everything we do. We seek out innovative solutions, grounded in data and analytics, to create value for our customers. We support each other to create an inclusive environment for all.
For more information please see our website: https://GLSauto.com
Offices: 1200 Brookfield Blvd, Suite 300, Greenville, South Carolina 29607, US · 301 W Warner Rd, Suite 115, Tempe, Arizona 85284, US
Sub-Prime Auto FinanceFinanceLendingAutomotiveand FinTechAutomotiveFinancial Services
How much do Customer Service & Support jobs in Arizona pay?
Based on 1318 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $48k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 18,171 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Circle K, Great Clips Inc., Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1164 of the 18171 open customer service & support positions offer remote or hybrid work (518 remote, 646 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Arizona