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Warsaw, Masovian Voivodeship, Poland · Hybrid
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Warsaw, Masovian Voivodeship, Poland · On-site
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The HRS Operations Team Leader will manage and develop a cross-country team to ensure high-quality HR admin operations and service delivery. They will act as the primary point of contact for escalations and collaborate with stakeholders to identify and implement process improvements.
Candidates must have at least 2 years of leadership experience and a university degree, preferably in HR. Proficiency in German and English, along with strong managerial and analytical skills, is required.
As an HRS Operations Team Leader, you’ll be at the heart of creating an outstanding employee experience.
You’ll lead a cross-country HR Operations team supporting Germany, Switzerland, and Austria, helping to build a high-performing, collaborative culture where people can thrive and do their best work.
In this role, you’ll have the opportunity to make a real impact — improving the effectiveness and efficiency of HR operations while partnering closely with stakeholders across the region to deliver trusted, high-quality service.
You’ll join a people-focused team with experienced colleagues and supportive leaders, gain experience in a global organization, and benefit from strong opportunities for learning, development, and career growth.
Ready to lead a team that makes a real difference?
We will count on you to:
Manage and develop the team through workload planning, coaching, feedback, talent development, and annual appraisals
Recruit, onboard, train, and support new and existing team members
Deliver high-quality HR admin operations in line with procedures, legal requirements, and customer expectations, according/matching to our KPI and SLA
Act as the main point of contact for process-related and people-related escalations
Identify process gaps and issues, and collaborate with the team to implement improvements
What you need to have:
2+ years of experience in a similar leadership role, preferably with operational background
Strong managerial skills and experience leading teams
University degree, preferably in HR or a related field
Excellent German and very good English skills
Proficiency in MS Office, especially Excel
Experience managing processes and projects
Strong communication and interpersonal skills
What makes you stand out:
Practical knowledge of Workday and ServiceNow or other ticketing system
Knowledge of German labor law, social security, and tax regulations
Previous experience in an SSC or BPO environment
Strong client-focus and a proactive mindset
Excellent analytical and organizational skills with strong attention to detail
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
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