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Full-time
Health Insurance, Life Insurance, Wellness Program, 401(k), Profit Sharing, Personal Time Off
Posted 26d ago
~40 hrs/week
Responsibilities
The Service Coordinator manages incoming service calls and dispatches HVAC technicians based on skill sets and priority. They are responsible for documenting work in the PENTA platform and coordinating preventive maintenance and project schedules.
Requirements
Candidates should have strong organizational and communication skills with proficiency in Microsoft Office and computer systems. Experience with service management or dispatch software, specifically PENTA, is preferred.
Full job description
Service Coordinator – HVAC Dispatch
Murphy Company, the Best Choice in Mechanical Construction since 1907, is hiring a Service Coordinator – HVAC Dispatch for our Service team, located in our St. Louis, MO office.
Job Information
Job Title
Service Coordinator – HVAC Dispatch
Reports To
Dispatch Service Supervisor
Location
St. Louis, MO
About Murphy Company
Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals with the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.
We Are Looking for Someone Like You
We are seeking a highly organized and customer-focused Service Coordinator to join our HVAC Service Dispatch team. As the front line of communication with both our customers and internal teams, you will play a critical role in coordinating service requests, dispatching technicians, and ensuring the successful execution of HVAC and plumbing service, maintenance, and project work.
Working alongside experienced technicians and office staff, you will help deliver exceptional customer service while supporting daily operations in a fast-paced mechanical contracting environment. This is a full-time, on-site position with a primary focus on HVAC service dispatch.
Your Day-to-Day at Murphy Company
Customer Service & Phones
Serve as the primary point of contact for incoming service calls from internal and external customers.
Answer phones professionally and provide exceptional customer service.
Gather critical information from customers to accurately assess service needs.
Dispatch Coordination
Schedule and dispatch HVAC technicians based on customer needs, technician skill sets, location, and availability.
Prioritize reactive service calls while balancing scheduled maintenance and project work.
Monitor technician progress throughout the day and adjust schedules as needed.
Communication & Documentation
Maintain clear communication with technicians, customers, and internal departments.
Document service requests, work updates, and customer interactions accurately within the Service Management Platform (PENTA).
Follow up to ensure timely completion of service requests and customer satisfaction.
Provide administrative support to other service department functions as needed.
Resource Management
Coordinate manpower and scheduling for preventive maintenance, service projects, and internal company support.
Assist in balancing workloads and maximizing technician efficiency.
On-Call Support
Participate in an on-call rotation to assist technicians and customers during after-hours service needs.
Bring Your A-Game!
Our ideal candidate should possess the following traits:
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong problem-solving and decision-making abilities.
Customer-focused with a professional and positive attitude.
Comfortable working independently while collaborating with a team.
Proficient with Microsoft Office and computer systems.
Experience using service management or dispatch software (PENTA experience is a plus).
Schedule
Full-time
Monday – Friday
On-site
Participation in an on-call rotation to support technicians and customers after hours
What We Will Bring to the Table
A collaborative, family-friendly work environment
Knowledge and expertise that has helped us grow and thrive for nearly 120 years.
Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
A personal time off plan that rivals our competitors
Missouri and Colorado based mechanical contractor providing valuable solutions to our clients' plumbing and HVAC needs.
Industry
Construction
Company size
1,001-5,000 employees
Founded
1907
Headquarters
St. Louis, MO
LinkedIn followers
19,336
Per Colorado State Law Our CO Plumbing Contractor License PC.0000846. Our Master Plumbing License is MP.03001288.
Since 1907, Murphy has set the standard for mechanical industrial and industrial construction and engineering, providing clients throughout the United States unsurpassed quality, timely execution and excellent value for a fair price.
Our more than 1,100 employees located in corporate offices in both St. Louis and Denver work as a team to provide valuable solutions to our customers.
Our strong emphasis on quality workmanship, professionalism, safety and continuous improvement gives us the leading edge in ensuring the delivery of exceptional value to our customers.
Offices: 1233 N Price Rd, St. Louis, MO 63132-2396, US · 12789 Emerson St, Thornton, Colorado 80241, US
How many Construction jobs are open in St. Louis, MO right now?
There are currently 599 open construction positions in St. Louis, MO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in St. Louis, MO?
Companies currently hiring include HDR, CRB, Keeley Construction Group, Turner & Townsend, Wilson & Company, Inc., Engineers and Architects, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in St. Louis, MO?
Yes — 98 of the 599 open construction positions offer remote or hybrid work (31 remote, 67 hybrid).
How do I apply for Construction jobs in St. Louis, MO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.