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Full-time
bachelor degree
Posted 6d ago
~40 hrs/week
Remote in Pittsburgh, Pennsylvania, United States
Responsibilities
The Manager, Field Services is responsible for gathering project information, supporting installation trials, and troubleshooting refractory installation issues. They will also collaborate with sales and marketing teams to identify process improvements and develop performance metrics.
Requirements
Candidates must hold a B.S. degree in Engineering or Operations Management and possess at least six years of experience in refractory installation. Strong strategic, analytical, and communication skills are required, along with proficiency in Microsoft Office.
Full job description
HWI has a fantastic opportunity to join our Value Added Services Team as a Manager, Field Services.
Summary
The Manager, Field Service is a regional position that is accountable for contributing to HarbisonWalker Internationals overall business performance by working with internal and external customers to gather specific information on refractory installation projects, supporting refractory installation trials and troubleshooting refractory installation problems. This role is responsible for participating in Value Added Services, Marketing, and Sales meetings to identify opportunities for continuous process improvement as well as creating new processes and metrics.
Responsibilities
Educating employees, customers, contractor installers, and sales representatives on processes and improvement ideas
Facilitating meetings to develop and monitor critical service metrics for the value-added services organization; establishing appropriate performance measures and staff for tracking progress of specific prescribed activities and goals and ensuring delivery of business results
Offering strategic customer sales and technical support; Tracking competitive activity in region
Collaborating with the HarbisonWalker International Sales and Technical Marketing team(s) to develop and support new growth potentials and build a best in class operation
Partnering with the HR business partner to develop value added services competency/learning program to develop the installation team(s); leveraging best practices and ensuring knowledge is institutionalized and captured; maintaining headcount needs
Assisting with the installation needs within region
Requirements
B.S. Degree in Engineering, preferably Chemical or Mechanical, or Operations Management
Requires experience in refractory installation for both Ferrous and Non-Ferrous applications
Requires refractory installation equipment operation, repair and troubleshooting knowledge
Requires computer operation skills, including proficiency in Microsoft Office Suite
Requires strong strategic thinking and business problem solving skills
Requires strong interpersonal and communications skills and the ability to work effectively in a team environment
Requires strong analytical skills and the ability to assemble and quickly analyze data
Requires excellent organization skills with accurate and precise attention to detail
Requires self-motivation with the ability to adapt quickly
Requires six plus (6+) years of refractory installation experience or equivalent construction or manufacturing experience considered.
Requires two plus (2+) years of people management across a multitude of locations preferred.
Physical and Environmental Requirements
Physical Activity: Requires more than 2/3 of time taking and hearing; 1/3 to 2/3 of time standing, walking, using hands and fingers and reaching with hands and arms; and less than 1/3 of time sitting, climbing or balancing, stooping, crawling, kneeling or tasting and smelling.
Lifting: Requires lifting up to 50 pounds more than 2/3 of the time; and up to 100 pounds less than 1/3 of the time.
Vision: Requires accurate, distance, peripheral vision and ability to adjust focus.
Environment: Requires more than 2/3 of the time in areas exposed to fumes and airborne particles; 1/3 to 2/3 of time working near moving mechanical parts, working in high precarious places, in areas exposed to toxic or caustic chemicals, in outdoor conditions, exposed to extreme heat (non-weather), risk of electrical shock or vibration; and less than 1/3 of time working in an office setting with limited exposure
Noise: Requires exposure to very loud noise (over 85 decibels)
Calderys is a leading global provider for industries operating in high-temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products and advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI (HarbisonWalker International), Calderys’ international network of experts ensures an end-to-end offer with tailored services.
Drawing on over 150 years of experience, Calderys supports its customers in their energy transition needs. Headquartered in Paris, France, the Group counts 4,500 employees (excluding contractors), and 50 plants on five continents.
Calderys - Forged in legacy. Fueled by excellence.
Offices: 61 rue des belles feuilles, Paris, Ile-de-France 75016, FR · In der Sohl 122, 56564 Neuwied, DE · "Fidvi Tower", 6th floor, Mount Road, Opposite Saraf Chambers, Sadar, Nagpur, (MS) 440 001, IN · 69, Rue du Doris, Terminal Agro-Alimentaire, Montoir-de-Bretagne, Pays de la Loire 44550, FR · Route de Troyes, Route de Troyes, Sézanne, Grand Est 51120, FR
How many Construction jobs are open in Pittsburgh, PA right now?
There are currently 584 open construction positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Langan Engineering & Environmental Services, Turner & Townsend, GFT, TREK Development, TUDI Mechanical Systems, Inc., among others. Browse the listings above to see every active employer.
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