Why Join Arnold? Arnold Magnetic Technologies is a global leader in high-performance magnetic materials and precision magnetic assemblies. Our products are mission-critical to applications across aerospace, defense, ener…
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Team Case Assistant - Home Care (Full time, day shift)
Rochester, New York, United States · On-site
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$73k–$75k/yr
Full-time
associate degree, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Company HSA contribution, Company paid HRA, Short term disability insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Senior Account Specialist manages assigned customer accounts by handling quotes, contract reviews, and order processing. They collaborate with internal departments and outside sales to ensure effective communication and resolution of customer needs.
Requirements
Candidates should have an associate or bachelor degree and 3–5 years of experience in account management or customer service. Proficiency in ERP/CRM systems and Microsoft Office is required, along with strong organizational and problem-solving skills.
Full job description
Why Join Arnold?
Arnold Magnetic Technologies is a global leader in high-performance magnetic materials and precision magnetic assemblies. Our products are mission-critical to applications across aerospace, defense, energy, medical, and automotive markets. You’ll be joining a team that is enabling innovation in electric propulsion, defense electronics, and advanced weapon systems through cutting-edge magnetic technology.
Job Purpose
Outstanding opportunity for a motivated individual to become part of the Arnold Magnetic Technologies Team, focused on manufacturing products for the Aerospace, Defense, Energy, Medical and Industrial marketplaces. The Senior Account Specialist is an experienced member of the Inside Sales team responsible for supporting assigned customer accounts through quoting, contract review, order management, customer communication, and status updates. This role works closely with customers, Outside Sales, and internal departments to support customer needs and ensure effective communication throughout the order process.
Duties and Responsibilities
Serves as the day-to-day contact for assigned customers, providing timely and professional communication.
Manages assigned customer accounts, priorities, and requirements throughout the order process.
Manages contract review and works with cross-functional teams to address customer and order-related needs.
Processes customer Requests for Quotation (RFQs), Purchase Orders, order changes, and status requests.
Reviews technical drawings, specifications, and quality requirements at a high level and coordinates with internal resources as needed.
Utilizes Syteline ERP, CRM, Microsoft Office, customer portals, and other Company systems to perform daily responsibilities.
Maintains customer-specific work instructions, portal requirements, and processes.
Collaborates with Outside Sales and internal departments to support customer and business needs.
Provides additional customer and team support as business needs arise, including sharing knowledge and assisting with coverage.
Participates in special projects, process improvements, and training activities as needed.
Identifies customer or order concerns and works with appropriate teams toward resolution.
Grows the business with prospecting new and current customers with industry opportunities and services
Performs other duties as assigned
Qualifications
Associate’s or Bachelor’s degree, or an equivalent combination of education and relevant work experience.
3–5 years of experience in account management, inside sales, customer service, or similar customer-facing roles; manufacturing experience preferred.
Strong proficiency with ERP/CRM systems (Syteline preferred) and Microsoft Office Suite (Excel, Outlook, Word, Teams).
Proven ability to manage multiple customer accounts, priorities, and deadlines independently while maintaining accuracy and responsiveness.
Experience working cross‑functionally to support complex customer requirements and resolve issues.
Strong organizational, problem‑solving, communication, and judgment skills; able to work independently and collaboratively across teams.
Ability to quickly learn new systems, tools, and customer-specific applications; familiarity with Lean/continuous improvement concepts preferred.
Demonstrated flexibility, initiative, and willingness to support team priorities, process improvements, and additional projects as needed.
Working Conditions and Physical Requirements
Level of travel required: Minimal
PPE required throughout production facility
Sedentary office environment
Required to do repetitive work, with fingers and hands
Periodic lifting of materials not to exceed 25 pounds.
Company Benefits
Medical, Dental, and Vision Insurance
Company HSA Contribution
Company Paid HRA, STD and Life Insurance
401k with 100% Company Match Up to 4%
PTO (including 14 Company Paid Holidays)
Optional Life, AD&D and LTD Available
Employee Assistance Program
Tuition Reimbursement
Additional Supplemental Insurance
#ROC
Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran
Engineered Solutions Provider & Global Manufacturer
Industry
Mining
Company size
501-1,000 employees
Founded
1895
Headquarters
Rochester, NY
LinkedIn followers
10,090
Arnold Magnetic Technologies, headquartered in Rochester, N.Y., is a global manufacturer of permanent magnets, electromagnets, magnetic assemblies and thin metals. High performance materials from Arnold support motor systems that are smaller, lighter and more efficient while operating in high speed, high heat environments. Arnold ‘s advanced materials and magnetic assemblies serve a wide range of industries including aerospace & defense, automotive & motorsports, consumer & industrial, oil & gas, medical, and more.
Our products include RECOMA® samarium cobalt, Arnon™ electrical steel, Wraptite carbon fibre sleeving, Flexmag™ flexible magnet materials, Alnico, injection molded magnets, NdFeB assemblies, ferrite, compression bonded magnets as well as various ultra thin strip and sheet foils, electromagnets, and precision machined magnetic assemblies.
Arnold is a US-based corporation with several ITAR locations complying with DFAR throughout our supply chain. In addition, Arnold Magnetic Technologies holds certifications in ISO9001, AS9100, ISO ITAF 16949, and NADCAP™. For more information, visit Arnold Magnetic Technologies at http://www.arnoldmagnetics.com, or call us at 800-593-9127.
The Precision Thin Metals (PTM) business of Arnold Magnetic Technologies produces thin and ultra-thin alloys that improve the power density of motors, transformers, batteries and many other applications in Automotive, Aerospace, Energy Exploration, Industrial and Medical markets. For example, our Silicon Steels improve the power density of motors and transformers, our ultra-thin Ni, Al and Cu are helping in the development of tomorrow’s batteries, while our thin Titanium strip is both strengthening and lightening components used in the aerospace industry. Discover more about PTM here: http://www.precisionthinmetals.com
The Flexmag Industries division of Arnold manufactures flexible magnetic sheets, extrusions and strips. Discover more about Flexmag here: http://www.flexmag.com
Offices: 770 Linden Avenue, Rochester, NY 14625, US · Vector 31, Waleswood Way, WalesBar, Sheffield, S26 5NU, GB · 300 West Street, Marengo, IL 60152, US · 107 Industry Rd, Marietta, OH 45750, US · 300 North West Street, Marengo, IL 60152, US
How many Administrative jobs are open in Rochester, NY right now?
There are currently 457 open administrative positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Rochester, NY?
Companies currently hiring include University of Rochester, RIT Packaging and Graphic Media Science, Rochester City School District, LaBella Associates, Rochester Regional Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Rochester, NY?
Yes — 42 of the 457 open administrative positions offer remote or hybrid work (7 remote, 35 hybrid).
How do I apply for Administrative jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.