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Full-time
high school
Posted 15d ago
~40 hrs/week
Responsibilities
The Relationship Banker I is responsible for performing accurate teller and cash vault transactions while providing exceptional customer service. They also assist customers with financial products and work with the branch team to meet individual and team scorecard goals.
Requirements
Candidates must have a high school diploma or GED and at least one year of cash handling and customer service experience. Strong relationship, math, and computer skills are required, along with the ability to pass a background check.
Full job description
SUMMARY:
The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing exceptional customer service while following Bank policies and procedures, maintaining essential controls and mitigating risk. The incumbent is responsible for helping customers achieve their financial goals through the sales and servicing of bank products and services. The incumbent works with the branch team to achieve their team scorecard goals and is responsible for achieving their own individual scorecard goals.
PRINCIPAL ACCOUNTABILITIES:
Time: Description:
40% Responsible for handling customer transactions and helping with account related inquiries. Responsible for accurately maintaining and balancing cash drawers and vault as well as reconciling any discrepancies.
15% Responsible for identifying the needs of new and existing customers and offering appropriate products and services.
10% Responsible for assisting with internal controls and daily report follow-up as well as handling night depository deposits and other operational duties as assigned.
10% Responsible for consistently demonstrating the Bank's Right by You quality standards by providing a superior level of customer service.
10% Mitigate losses through work accuracy and adherence with Bank policies and procedures, internal controls and regulatory guidelines more fully described within the Bank Operations and Procedures Manual.
10% Responsible for achieving individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
5% Other duties as assigned.
BASIC QUALIFICATIONS:
High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.
ADDITIONAL QUALIFICATIONS:
Strong relationship skills.
Basic math and computer skills.
High level of accountability, efficiency, and accuracy.
Exceptional time management, communication, and customer service skills.
Must maintain a friendly, courteous, and professional demeanor.
Must complete teller training classes.
Ability to pass a background check.
PREFERRED QUALIFICATIONS:
Strong sales skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Committed to being the best bank for our clients to bank, our Bankers to work, and our community to prosper since 1902.
Industry
Banking
Company size
201-500 employees
Founded
1902
Headquarters
Scranton, Pennsylvania
LinkedIn followers
2,916
Fidelity Bank has over 123 years of exceeding its clients' expectations with engaging and client-focused employees who listen, understand, and recommend the products and services that best suit YOU. The team of Fidelity Bankers focuses on serving as trusted financial advisors to its clients and acting as a financial partner for your family or business.
Headquartered in Northeastern Pennsylvania, Fidelity Bank has 21 branch offices throughout the Scranton/Wilkes-Barre area and the Lehigh Valley, as well as full-service Trust & Investment divisions, a dedicated Mortgage Center, a complete line of business and commercial banking products and services, and 24 hour a day, 7 day a week accessibility.
Member FDIC. Equal Housing Lender. SBA Preferred Lender.
Offices: 507 Linden St, Scranton, Pennsylvania 18503, US
BankingCommunitiesProfessional ServicesFinancial ServicesVenture Capital
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