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Full-time
high school
Posted 16d ago
~40 hrs/week
Responsibilities
The concierge is responsible for welcoming and directing patients, visitors, and vendors while maintaining a clean and professional lobby environment. They must proactively assist customers, prioritize patient flow, and ensure a positive hospital experience.
Requirements
Candidates must have a high school diploma or equivalent and basic computer skills to access patient information. Prior experience in a hospital or medical customer service environment and knowledge of medical terminology are preferred.
Full job description
UPMC Mercy is hiring a Full Time Concierge to support the Mercy Pavilion!
This position will work shifts on Monday-Friday from 1:30pm-10pm.
Purpose: Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.
Responsibilities:
Checks on details to create pleasant environment for visitors and patients
Direct volunteers to meet needs of customers.
Apply technical skills and knowledge in a focused, in depth specialty area.
Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.
Proactively greet each patient/customer as they enter the entrance, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
Prioritize and expedites patients to appropriate areas for treatment.
Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
Promotes patient safety.
Demonstrates and maintains the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.
High School graduate or equivalent experience.
Computer knowledge to access patient information.
Customer service oriented behavior.
Preferred: Prior experience in a customer service hospital or medical environment.
Preferred: Medical terminology.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
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How many Administrative jobs are open in Pittsburgh, PA right now?
There are currently 1,505 open administrative positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pittsburgh, PA?
Companies currently hiring include UPMC, Allegheny Health Network, Duquesne University John G. Rangos, Sr. School of Health Sciences, Carnegie Mellon University - School of Computer Science - Language Technologies Institute, PNC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Pittsburgh, PA?
Yes — 236 of the 1505 open administrative positions offer remote or hybrid work (56 remote, 180 hybrid).
How do I apply for Administrative jobs in Pittsburgh, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.