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Emergency Department Patient Services Representative
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Part-time
high school
Posted 8d ago
~24 hrs/week
Responsibilities
The Patient Services Representative is responsible for accurate patient registration, insurance verification, and financial counseling within the Emergency Department. They also maintain the tracking board and ensure seamless communication between clinical partners and patients.
Requirements
Candidates must have a high school diploma or equivalent, with preference given to those with one year of healthcare experience. Proficiency in medical terminology, insurance regulations, and strong interpersonal communication skills are required.
Full job description
Join our team at UPMC Presbyterian as a Part-TimeEmergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside.
Status: Part-time, 24 hours per week. Shifts: (2) 7am-7:30pm Days: Various weekdays, weekends and holidays.
As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.
Responsibilities:
Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
Provides a warm greeting for all patients. Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
Proper patient identification to start clinical record (utilizing biometrics if applicable)
Facilitator of financial gatekeeping with clinical partners.
Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
Obtain or update necessary demographic and insurance related information.
Work independently to perform a timely patient interview and registration for services at the bedside.
Generate and complete all applicable forms and necessary communications. Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Required Experience:
Completion of High School graduate or equivalent.
Preferred Experience:
One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
Excellent interpersonal, written, and verbal communication skills a re required.
Initiative to work productively with minimal supervision.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
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How many Administrative jobs are open in Pittsburgh, PA right now?
There are currently 1,486 open administrative positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pittsburgh, PA?
Companies currently hiring include UPMC, Allegheny Health Network, Duquesne University John G. Rangos, Sr. School of Health Sciences, Carnegie Mellon University - School of Computer Science - Language Technologies Institute, PNC, among others. Browse the listings above to see every active employer.
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