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Customer Service Representative - MetroKraft Interiors
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Full-time
high school
Health Insurance, Prescription Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Service Representative will manage customer interactions, including scheduling repairs and inspections via phone and email. They are responsible for accurate data entry and resolving service issues to ensure high customer satisfaction.
Requirements
Candidates must possess strong computer, communication, and organizational skills with the ability to multitask in a fast-paced environment. A high school diploma or some college education is required, along with a self-motivated and results-oriented approach.
Full job description
Description
FLSA Status: Non-Exempt
COMPANY OVERVIEW
Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.
Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.
JOB SUMMARY We are looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently, ensuring excellent service standards to maintain high customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Interacting with customers, field Inspectors, and homeowners.
Manage emails and phone calls
Schedule repairs and inspections as needed
Resolving customer service issues (Scheduling Appointments)
Data entry (UFactory and RFMS)
Daily email and phone communication with customers, field inspectors and homeowners.
General administrative tasks, team support, and solving service issues.
SUPERVISORY RESPONSIBILITIESThis position does not carry out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
None
Requirements
EDUCATION, EXPERIENCE & QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent customer service skills
Strong computer skills (Outlook and phone experience is a plus)
Strong written and verbal communication skills
Proven organizational skills in working with customers and team members
Exceptional attention to detail, both in verbal and written forms
Ability to multitask and manage multiple priorities
Self-motivated, results oriented, and accountable
High school graduate or some College
General computer knowledge
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit at a computer monitor for long periods throughout the day.
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General working conditions
Office environment
May have to meet tight deadlines
OUR BENEFITS
Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Paid Holidays and Time Off
401(k) Plan with company matching
ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.
ADg LLc specializes in commercial, retail, and high end custom client based residential projects. We also provide site selection & analysis, programming services as well as cost plus construction and construction management services for light commercial and residential projects.
Offices: 1201 Silverwood Ct., Lawrenceville, Georgia 30043, US
How many Administrative jobs are open in Nashville, TN right now?
There are currently 2,003 open administrative positions in Nashville, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Nashville, TN?
Companies currently hiring include Vanderbilt University Medical Center, Ascension, Interdisciplinary Materials Science at Vanderbilt University, Metropolitan Action Commission, Tennessee Oncology, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Nashville, TN?
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